Currys - terrible customer service!

martinox

I ordered a fridge freezer and arranged delivery today and took day off work. Delivery due between 7 a.m. and 10 p.m. At about 12 noon I had an email confirming delivery today but giving a link to knowhow to check. I clicked on that and it said delivery was due 6 March. I phoned on the number given and eventually managed to speak to someone. They said there had been problems processing the order and would not now deliver until 6th March. I asked why I was not informed. They said they did not know. Just not good enough. Over the years I have bought washing machines, tumble driers and fridges through them. Never again! Such poor service.

Greta_Sharbo

Quite a lot of the country is under quite a lot if snow at the moment which may affect deliveries and service.

(Although I do agree that Curry's are generally very poor).

mackemdave

I got a Freesat recorder from Currys a few weeks ago.Took it home opened the box and there was a checklist of items that should be the box....I was missing two cables..I inspected further and the top of the box was covered in scratches...BIG SCRATCHES...the remote control already had the batteries installed so I knew it had been used.
I took it back told them....The initial response felt that I had swapped over the devices as he checked the serial no on the box with the one on the box.
They didn't have a replacement black box,said they could order me one in but that would have meant me visiting the store for a third time...They had a white one in stock which was £10 more but wanted me to pay the £10...
Like others I wont ever set foot on Currys again

Arthurian

The staff at our local Curry's seem to be training for the next Olympics. If they spot a customer in need of advice, they speed walk towards the back of the store, deliberately looking in any direction except towards the customer.

grunnie

I bought a computer from Curry's last Monday. Now being a little old lady they obviously thought they could con me. The box had been opened they said. I said is it a return - o no they said. Had to return it the next day as the MacAfee 30 day trial had ended and it kept asking for a password and giving me hints and as I hadn't put in a password it was obviously a returned item. Very difficult to get a full refund just got the hard sell to choose another.
Wont be shopping there again.

AndyPix

^^ Jesus - do the depths they stoop to know no bounds ..?!!

shylockinadress

Bought a fridge 3 days before Christmas. By March the interior light had failed. Despite spending approx £10.00 on replacement bulbs I have found they are impossible to fit. A very small headed contortionist is required to get inside the fridge to work on the rear facing bulb compartment.

I've tried their 2 help 'phone lines. The first put me straight through to a repair option which as the bulbs aren't covered by the warranty is no help at all!

I'm now trying resolver and hope that produces some result. Perhaps Currys might consider supplying a torch with each fridge?
Ideally I'd like my money back and go somewhere reputable- I can but hope!

pmduk

Arthurian wrote: »

The staff at our local Curry's seem to be training for the next Olympics. If they spot a customer in need of advice, they speed walk towards the back of the store, deliberately looking in any direction except towards the customer.

It saves the customer from their hard sell and poor product knowledge.

hsko4050

APPALING Will never buy from them again
for benefit of everyone read below my case if you want to feel my pain

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WORST customer experience and INCOMPETENCE - team knowhow
TERRIBLE, SHAMEFUL AND RIDICULOUS is summary
don't EVER return an item to currys and expect your money back, I've been in hell chasing my money for TV PHILIPS 43PUS6703/12 43" Smart 4K Ultra HD HDR LED TV, I returned since 4th Feb 2019- that is 37 DAYS and NOTHING IS HAPPENING STILL

team know-how customer server keep pushing me to Gift Card team(which is not customer contactable)- the trouble is they don't get ANY update and Gift Card team has done nothing so far regarding my refund

WORST is below
- I called around 20 times, been told it will take 5-7 working days, but when I call after the period, they say Gift Card team has not processed it, so I ask , ask them to process it, they say we did BUT they are lying
- I discovered 20 days after that they have not processed any thing- DESPITE one of advisors telling me they dispatched my Gift Card? LYING
- when I asked for escalation, an advisor reluctantly didn't want to escalate to a manager, but I pushed him, he said he did it and I will receive a call from manager tomorrow BUT I didn't
* when I called next day, I found he did it wrong and another advisor told me he has now escalated it to manager and i will receive a call from manager tomorrow. He bragged " I am 56 years old and been in this job for long so I am doing it right"
* YET I didn't receive the call from a manage next day and when I called a 3rd advisor told me it WAS NEVER escalated- THEY ARE LYING AGAIN
* the 3rd advisor finally escalated it to manager and manager called me and promised to solve it
- BUT WHEN? I have been told for the 3rd time now my eGift card was sent by email and I keep calling telling them I have not received it- yet the manager " Natasha" DON'T SEEM to care and didn't follow up with me at all DESPITE my 2 calls after her call

RUBBISH, DIS-ORGANIZED, PATHETIC service
will advise strongly not to buy if you are going to require customer service at all
better buy somewhere else. they are slow and not at all helpful, they don't do anything and keep hiding behind " there is nothing I can do",even managers are useless- pathetic


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hassan hamdoun

hollydays

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