Parking Ticket - Overstayed 10 mins

Flippineck

Online complaint to Home Bargains Re: To Head Office. - Is this ok or have I missed something or slipped up? (I suppose Parking Eye could ask to see this 1st)....

I, the owner of the vehicle, have received a parking ticket from Parking Eye, (Parking Management Firm), dated from the driver's visit to your store at Moorgate Retail Park, Bury, Lancs on 30/12/2016 between 12.25 and 14.35. (This constitutes 2 hours 10 mins in a 2 hour free car park, 10 minutes over.)
I would ask you take the necessary steps to cancel this ticket, (be it contacting the Land Owner to contact Parking Eye), as it clearly states in the parking management firm's regulatory body, (BPA), that there is to be a 'minimum' grace period of 10 minutes to get in, read signage and to leave. As the store will know, it was extremely busy that day and queues were big everywhere, moreso to get out.
I have spoke to the manager at Bury, she will remember me coming in to complain and knows I have a receipt to show the driver shopped there in that time.

The PCN reference from ParkingEye is *****/***** - Registration ** ***.

If this ticket is not cancelled, I would have to question whether you still want our business and would perhaps maybe need to warn others of the foul practices that are occurring at this retail park.

I look forward to your speedy response with news that you have cancelled this ticket and still want my business, (and other customer's business), in the future.

(Attached, a copy of one of the driver's receipts for patronage between the times in question).

Thank you.

Umkomaas

Looks good to me, although the grace period extends beyond just 10 minutes. There's 'front end' and 'back end' periods of grace, and the latter is a minimum of 10 minutes. This is what the BPA CoP says:

13.1 Your approach to parking management must allow a driver who enters your car park but decides not to park, to leave the car park within a reasonable period without having their vehicle issued with a parking charge notice.
13.2 You should allow the driver a reasonable ‘grace period’ in which to decide if they are going to stay or go. If the driver is on your land without permission you should still allow them a grace period to read your signs and leave before you take enforcement action.
13.3 You should be prepared to tell us the speci c grace period at a site if our compliance team or our agents ask what it is.
13.4 You should allow the driver a reasonable period to leave the private car park after the parking contract has ended, before you take enforcement action. If the location is one where parking is normally permitted, the Grace Period at the end of the parking period should be a minimum of 10 minutes.

You could also remind them that the landowner contract with PE requires PE to conform with the BPA CoP.

ezerscrooge

The chap is Matthew Whiteley at Savills who runs this site.

mwhiteley@savills.com

He's the one that supposedly signs the 'witness statements'.

He needs to be informed that his agent is ignoring the grace periods as required in the BPA CoP and that leeway should be given when it is almost impossible to get off the car park due to the myriad of traffic lights in that area.

Complain loudly. I did the same for a friend at the nearby Woodfields - go to the top with an email to the Chief Exec if the one to Matthew fails. PE refused to cancel even though the landowner (British Land) told them to do so. In the end British Land paid it after WHOPLA sided with PE. I think the threat of me buying BL shares then protesting at their AGM rattled them.

Flippineck

Just sent this to him.... (nearly the same as to Home Bargains who didn't help.)

Hi Mathew,

Apologies for disturbing you.

I, the owner of the vehicle, have received a parking ticket from Parking Eye, (Parking Management Firm), dated from the driver's visit to your store at Moorgate Retail Park, Bury, Lancs on 30/12/2016 between 12.25 and 14.35. (This constitutes 2 hours 10 mins in a 2 hour free car park, 10 minutes over.)

I would ask you take the necessary steps to cancel this ticket, as it clearly states in the parking management firm's regulatory body, (BPA), that there is to be a 'minimum' grace period of 10 minutes to get in, read signage and to leave.

- 'Paragraph 13 of the BPA Code of Practice requires that a reasonable grace period should be given
to allow motorists to enter the car park and decide whether to stay or go, and also to leave the car
park.' -

As the store will know, it was extremely busy that day and queues were big everywhere, moreso to get out.

I have spoke to the manager at Home Bargains Bury, she will remember me coming in to complain and knows I have a receipt to show the driver shopped there in that time, also Mark (Manager) is able to vouch for my custom.

The PCN reference from ParkingEye is ****/**** - Registration ****.

If this ticket is not cancelled, I would have to question whether you still want our business and would perhaps maybe need to warn others of the foul practices that are occurring at this retail park.

I look forward to your speedy response with news that you have cancelled this ticket and still want my custom in the future.

(Attached, a copy of one of the driver's receipts for patronage between the times in question).

Thank you for your time Mathew.

Regards,

Flippineck

Parking Ticket cancelled after emails to Landowner. (Confirmation by post from Parking Eye.)

I asked him if he could incorporate the grace period in the camera times but did not respond to this question.

Thank you guys for all your help and to Ezerscrooge for the landowner email address as this was exactly what I was looking for ��