Parking Ticket - Overstayed 10 mins

Flippineck

I have been handed a "fine" from parkingeye at a retail shopping centre car park for being 2hrs 10 mins on a free 2hr car park.

Was New Years Eve-eve and was chocker.

Took ages in and longer out.

I have contacted them by telephone (before reading this article) and to the best of my knowledge have not disclosed identity as far as I know. (Isn't there a "this call is recorded" bla bla bla message mandatory before being able to be submitted as evidence) (I digress)

I was told by the 'adviser' to send them a letter so they can 'look into this' when I explained the lengthy queues getting out being the reason for 10 mins over.

I am unable to decide on a course of action as slip ups in this minefield can be costly.

I have a receipt for shopping and was going to send a copy of my card (only name and last 4 digits showing)

Have a feeling it would be a massive mistake now based on what I've read.

If anyone can point to a letter for grace periods (if there is one) it would be helpful and much appreciated.

Thanks in advance 😀

Quentin

As previously advised you first need to get your popla code.


Read up in the newbies thread on this (use the blue type appeal template) and the time to appeal. (Don't ring them any more!)


When you submit your popla aopeal is the time to mention grace periods


In parallel with this complain to the retailers you were using and ask them to cancel the ticket

Redx

add an extra line to mention there were delays in the car park due to the time of year , but clause #13 of the BPA CoP covers these grace periods so the pcn should be cancelled forthwith. also add any proof of patronage of the retailers on site , without mentioning the driver (an occupant of the vehicle has the following proof of patronage blah blah)

no letters need to be written , do it on their website choosing KEEPER in the dropdown box

TW1234

"f anyone can point to a letter for grace periods (if there is one) it would be helpful and much appreciated"

There is no sample letter for specific points; you should first use the generic BPA appeal and can adapt it by adding reference to grace periods. However, the appeal to the PPC is usually rejected but enables you to obtain access to POPLA appeal. Again the grace period can be referenced in your personalised appeal, and once you post a draft, advice will be forthcoming to improve it !

The BPA Code of Practice can be googled (2015 version)
https://www.britishparking.co.uk/write/Documents/AOS_Code_of_Practice_October_2015_update_V6..pdf

Guys_Dad

TW1234 wrote: »

"f anyone can point to a letter for grace periods (if there is one) it would be helpful and much appreciated"

There is no sample letter for specific points; you should first use the generic BPA appeal and can adapt it by adding reference to grace periods. However, the appeal to the PPC is usually rejected but enables you to obtain access to POPLA appeal. Again the grace period can be referenced in your personalised appeal, and once you post a draft, advice will be forthcoming to improve it !

The BPA Code of Practice can be googled (2015 version)
www.britishparking.co.uk/write/Documents/AOS_Code_of_Practice_October_2015_update_V6..pdf

:beer:
Beat me to it. You will see that 10 miinutes minimum is in the CoP so be sure to highlight this in the appeal.

Flippineck

Thanks guys, will get on that tomorrow.

Your help is much appreciated ��

Redx

this blog is also useful reading too

http://parking-prankster.blogspot.co.uk/2016/12/parkingeye-employee-reveals-their-rape.html

Flippineck

Can't find the landowners details and have been to 4 shops on the Moorgate Retail shopping Park in bury and none have it, Google search didn't appear to find anything.

Thanks for your help despite my newbie attitude, of which I can see how important it is to keep things separate, was just peed off with the ticket, as we all are when we get one and sometimes text can be ambiguous..

You guys clearly make it a more bearable minefield!

Coupon-mad

If the receipt is quite high (over £30 ish) then PE should cancel this first time anyway. When you were in the shops you did ask the Store Managers to cancel the PCN themselves, yes? Not just asking vaguely who the landowner is?

Flippineck

Be honest, the Manager of one was pro-tickets, the others were a bit clueless. I'll try contacting head office of HomeBargains.

My receipt is £17.50, rest I have no receipts for and paid by cash.

pappa_golf

Flippineck wrote: »

Be honest, the Manager of one was pro-tickets, the others were a bit clueless. I'll try contacting head office of HomeBargains.

My receipt is £17.50, rest I have no receipts for and paid by cash.

the manager of the shop that was "pro tickets" , does he like giving refunds on unused goods? and enjoy an empty shop

cant see his head office being happy that is attitude is like that