Claim suspended for notsupplying evidence requested in letter I've never received

Lanzarote1938

dekaspace wrote: »

I worked when I was 16 for them, I know what its like, and I would be glad to work in their job.

So how long did you work for them to know all about it and if such a good job why leave? Having had personal experience of 16 year old lads they are little more than children and do not have the knowlege or experience necessary to make judgements on how the departments work for quite a few years. Indeed most 16 year olds are more interested in spending their new found income than delving too deeply into how it is earned.

missapril75

Lanzarote1938 wrote: »

So how long did you work for them to know all about it...Having had personal experience of 16 year old lads they are little more than children and do not have the knowlege or experience necessary to make judgements on how the departments work...

Be fair, teenagers know everything. Just a week at that age puts one in a better position than someone who did over 30 years.

dekaspace

Lanzarote1938 wrote: »

So how long did you work for them to know all about it and if such a good job why leave? Having had personal experience of 16 year old lads they are little more than children and do not have the knowlege or experience necessary to make judgements on how the departments work for quite a few years. Indeed most 16 year olds are more interested in spending their new found income than delving too deeply into how it is earned.

So negative experiences are allowed if YOU have them, but if someone else does they are not valid? Thats a double standard there and to let you know I used the money to fund moving out of parents and for deposit and travel to new place, whilst I was at that job I constantly would hear people talk about benefit claimants basically being trash, lazy, deserve all that comes to them etc.

Do YOU know everything about benefit offices? DWP or council? Or do you have expriences even if its years of personal stuff that makes you think you know about each individual office and worker?

Theres a double standard that you back the office workers and feel sympathy for them but claimaints its basically "well they must be lying or expecting too much" Like before do you think 6 months of waiting for a claim is acceptable? That getting told by staff (and not in a polite way) that you are lying as something doesn't show on the system is acceptable behaviour?

Why is that ok? Oh and I worked in offices and call centres for long periods so know about administration.

missapril75 wrote: »

Be fair, teenagers know everything. Just a week at that age puts one in a better position than someone who did over 30 years.

Please tell me where I said I knew everything? Thats just trying to find fault.

So you worked there over 30 years? Ok the I turn that to you that makes you think you know everything (despite rules and that changing over the years)

And it was temp work, not a weeks work and I was at the time told if they had a full time position I would get it but I moved shortly after for college, and in years after never saw the jobs advertised.

In the DWP instance I got an APOLOGY from the HEAD of the whole country who ADMITTED fault and given their personal secretaries number and told to ring if any problems in the future.

In the housing benefit one I got a WRITTEN APOLOGY.

Its a shame you act as if I am changing my story when in fact you are just not paying enough attention, I had a lot of issues over the years, mostly from one council only one I had in past 8 years or so was when benefit was stopped as they wanted confirmation of when I left university but stopped money instantly (the DWP stopped it too but at least they started it again shortlya fter when I got proof) DWP I was waiting over 2 months even though I lived 5 minutes walk from local council and handed in documents needed, again a few times a week and they kept telling me either not recieved or theres a backlog or simply saying something wasn't logged though at least they admitted this time after checking I handed it in (to be clear on phone or in person they would say its not on system then put me on hold to speak to colleage then say "oh yes it is, its just not been logged on system, it will be looked at in next few days" same story almost every time I went in.

In the end my social worker who knew housing benefit staff went into office and spoke to someone she knew, and rang me back to say it had been dealt with.

missapril75 wrote: »

This bit?
Well you should have written with more clarity. Also note that you said on a few occasions they would look and vanish for 20 minutes.

So now you're referring to once?:rotfl:

That's all the wriggling, distorting and changing the story I need to know to tell me not to bother with the rest of the comment.

Typical, you misread/understand my writing then act as if im changing the story.

On a few occasions yes, and considering it was over a 3 month period and I was in a few times a week on average, sometimes even more than once a day (I have vague memory of a few times going in around 3 times a day)

A few occasions means just that.

I said ONE time my claim took over 6 months, not that ONE time was all they checked in fact I said a FEW times, or can you not read? And somehow that is me changing my story.

Theres compromises then theres getting messed around.

And think about it, consdiering especially with the housing benefit ones they tried closing the claim multiple times as I never handed in required information, whats the point of saying you must hand in information by 14 days from date of letter (or 30) if they then close the claim as they say you never handed it in, as somehow if 2/4 weeks isn't enough time for them to process it and log it then that should be say 2 months from date of letter, double standard there.

Jackieboy

dekaspace wrote: »

I worked when I was 16 for them, I know what its like, and I would be glad to work in their job.

Its a double standard that when people on low incomes complain they are told they should be happy to work and not complain or the foreigners would love to take their jobs.

When someone has a problem who claims benefits with someone low paid they are told to feel sympathy for the person getting low pay.

I worked in a call centre where threats from the public were common, even had a few bomb scares and was common to get customers demand personal information to sue you personally all that for minimum wage, had no sympathy then in fact was told I should be greatful to work and pay tax so I didn't get benefits.

I'm sure you've posted about going to college immediately after leaving school.

dekaspace

Jackieboy wrote: »

I'm sure you've posted about going to college immediately after leaving school.

Yep, hence temp job to fund moving out for things like deposit, pots and pans, cover rent until bursary arrive school finished in early may, college started late September.

Was praised as I came in every day in shirt and tie and other temp workers came in casual clothes, and when the temp work was finished the boss asked if there was any volunteers as they had a backlog of work for another part of the department, me and 1 other person were the only volunteers and boss told us the next time we were in we showed commitment etc.

missapril75

dekaspace wrote: »

...school finished in early may, college started late September....

And you actually believe that this short casual employment at the clerical assistant level - filing and registering - gave you such huge knowledge of the scale of the department's work.

:rotfl::rotfl::rotfl:

dekaspace

missapril75 wrote: »

And you actually believe that this short casual employment at the clerical assistant level - filing and registering - gave you such huge knowledge of the scale of the department's work.

:rotfl::rotfl::rotfl:

Did I say it did? Now you are just looking for things to dig at.

But it made me see how the departnment works and staff's attitude to claimaints.

And I worked in other office based roles over the years too.

Since that is all your response was it seems you have run out of things to stir up.

missapril75

dekaspace wrote: »

Since that is all your response was it seems you have run out of things to stir up.

That was the only part worth responding to.

And you actually believe that this short casual employment at the clerical assistant level - filing and registering - gave you such huge knowledge of the scale of the department's work.

Did I say it did?...it made me see how the departnment works and staff's attitude to claimaints.

Well you just did it again. That brief experience told you all you need to know about the DWP and lone parents, pensioners, unemployed, sick, disabled, Fraud work, overpayment work, the bereaved, employers, pensioner groups, liaison with local authorities, housing organisations, women's aid and multiple other agencies, training providers, immigrants, refugees, asylum seekers...and so on...

Judging by the very lengthy posts you have just been making it appears you are claiming some expertise in the matter.

Lanzarote1938

dekaspace wrote: »

Did I say it did? Now you are just looking for things to dig at.

But it made me see how the departnment works and staff's attitude to claimaints.

How long ago was this very brief experience?
When I left school at 16 I worked for about 2 years for HMRC. Dealing with income tax and what was then schedule A i seem to remember. I am absolutely sure that none of the knowlege I gained then would be of the slightest use or even indicate how the departments work today. For a start there were no computers! Things move on at a great pace.

dekaspace

Lanzarote1938 wrote: »

How long ago was this very brief experience?
When I left school at 16 I worked for about 2 years for HMRC. Dealing with income tax and what was then schedule A i seem to remember. I am absolutely sure that none of the knowlege I gained then would be of the slightest use or even indicate how the departments work today. For a start there were no computers! Things move on at a great pace.

Filing systems however don't change very much, and staffs attitude to their job and the clients, and like you say yourself about knowledge you gained as things move on at a great pace, therefore even if you had worked for years in a job as it moves on certain things change.

I mean someone can work in a office even for years and then move to another office and things are totally different than they are used to therefore its not a one size fits all, what can be interpreted though is something like staff being fed up with their job, or disliking their clients not having the passion to do things the best, or mistakes being made, but that doesn't justify actions it just understands why they are made.

You get that with pretty much every organisation, I remember funnily enough 15 years ago at college not being paid for 4 months and person claiming cheques were issued I just never cashed them, and they said it took 4 months to issue replacements and in the meantime I again had to live off an overdraft, they even tried to tell me I was lying as if I truly had no money I would be dead, or if I said I had an overdraft they just said to get a larger one again what helped was my dad going down with me and they tried it with him giving him those grins as well thinking he would back down and when he didn't kept telling him he didn't know what he was talking about.

About 10 minutes later I had 4 cheques.