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eon taking the miss
This is the message that was sent:
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eon energy company
, cut things short had problems with the meter had it changedfor a new meter ,engineer said all sorted I will inform of new meter been fitted and set your direct debit, sorted all good,
Then eon emailed about a new meter to be fitted .So i phoned them and told them the new meter was fitted.
Next month emailed again saying we need new meter etc. carried on for 6 month , gave them new meter number over and over ,engineer told us on the day the meter was fitted ,that someone would read the meter 8 month later.... they read the meter, then they got it wrong, after being asked to do my own meter reading for them and the numbers did not match on my account ,left it with them to sort it out .
I asked them to check new meter with a engineer, but told me I would be charged for this service ,than finally they wanted £1450 after being in credit of £400, they said they had not taken any money for the one year of electric ,I told them this is not my fault and should be written off due to there mistake they agreed it was there fault but they wanted the money, the hole £1450 I said no I would take this further .
WE had a( phone meeting) with advisers at a higher level and agreed that I would pay £125 a month until the ombudsman had seen all the evidence to come to a agreement.
Left it with them ,3 month no reply from ombudsman after we had emailed them ,they had not passed the complaint on .Eon emailed me a direct debit for £281 a month until I paid the money owed ,I phoned them up and asked why they had put the payments up ,they said the ombudsman did not contact them in 21 days period. Eon did not tell me until 3 month later, at the same time we had contacted the ombudsman about none contact with eon ,after endless time on the phone we got the direct debit back to £125 as agreed.
Ombudsman know on the case , what I am saying, should I pay for what they messed up,they would notsend an engineer to check/ read my meter or test it for free only at my cost , the meter reading was fine they said.
The meter reading on my account was wrong and with out my permission they changed it so it did not look like they was at fault.
Made my wife ill with all the stress ,an eon employee told me that it should be written off as they have gone passed a year with out picking it up after me contacting them through the whole year
I did everything I could know they want the money ,what else can I doooo.
***************
***************
eon energy company
, cut things short had problems with the meter had it changedfor a new meter ,engineer said all sorted I will inform of new meter been fitted and set your direct debit, sorted all good,
Then eon emailed about a new meter to be fitted .So i phoned them and told them the new meter was fitted.
Next month emailed again saying we need new meter etc. carried on for 6 month , gave them new meter number over and over ,engineer told us on the day the meter was fitted ,that someone would read the meter 8 month later.... they read the meter, then they got it wrong, after being asked to do my own meter reading for them and the numbers did not match on my account ,left it with them to sort it out .
I asked them to check new meter with a engineer, but told me I would be charged for this service ,than finally they wanted £1450 after being in credit of £400, they said they had not taken any money for the one year of electric ,I told them this is not my fault and should be written off due to there mistake they agreed it was there fault but they wanted the money, the hole £1450 I said no I would take this further .
WE had a( phone meeting) with advisers at a higher level and agreed that I would pay £125 a month until the ombudsman had seen all the evidence to come to a agreement.
Left it with them ,3 month no reply from ombudsman after we had emailed them ,they had not passed the complaint on .Eon emailed me a direct debit for £281 a month until I paid the money owed ,I phoned them up and asked why they had put the payments up ,they said the ombudsman did not contact them in 21 days period. Eon did not tell me until 3 month later, at the same time we had contacted the ombudsman about none contact with eon ,after endless time on the phone we got the direct debit back to £125 as agreed.
Ombudsman know on the case , what I am saying, should I pay for what they messed up,they would notsend an engineer to check/ read my meter or test it for free only at my cost , the meter reading was fine they said.
The meter reading on my account was wrong and with out my permission they changed it so it did not look like they was at fault.
Made my wife ill with all the stress ,an eon employee told me that it should be written off as they have gone passed a year with out picking it up after me contacting them through the whole year
I did everything I could know they want the money ,what else can I doooo.
***************
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Comments
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Hi - welcome to the forum. Use of sentences might help. I gave up at the end of the second line.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0
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sorry not got time to do all that , takes all my time to type on the computer0
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If you want helpful replies, it might just be worth your time to structure your opening post a little better. It is close to impossible to understand. You can edit an existing post, you don't have to start from scratch again...sorry not got time to do all that , takes all my time to type on the computerI’m a Forum Ambassador and I support the Forum Team on the In My Home MoneySaving, Energy and Techie Stuff boards. If you need any help on these boards, do let me know. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.
All views are my own and not the official line of MoneySavingExpert.
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Let me try to be more helpful.
1. A credit balance means nothing unless it is based on an actual meter reading taken by you or the supplier.
2. Suppliers do not refer complaints to The Energy Ombudsman. They are required to offer you a solution which you are free to accept or reject. If no acceptable offer has been made then YOU are free to refer the complaint to The Energy Ombudsman after 8 weeks have elapsed since the complaint was raised.
3. If you take the complaint to The Energy Ombudsman then its decision is final and binding on you and the supplier. You can reject the decision but it means that neither The Energy Ombudsman nor the supplier will take any further interest in your complaint. You still retain the right to take the supplier to Court.
4. By all accounts, you have accepted that there is a liability by agreeing a repayment plan with the supplier.
5. It is not possible to judge whether you have a claim against the supplier under The Back Billing Code.This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com0 -
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Do you latest meter readings agree with those of E.on ? If so you need to accept the situation and move on.
If you still feel badly treated you should write and register a complaint with E.on
Write, don't email or telephone - mark your letter COMPLAINT. You won't need all the detail - just make sure you get the account number correct.
Take time over your letter - use paragraphs, capital letters, check your spelling (it's "their" not "there". "by" not "buy". The letter should be short and to the point. Perhaps ....
"My electricity meter was changed on xx/yy/zzzz and since then there has been several incorrect meter readings and various Direct Debits.
Please give me a substantive response within 8 weeks"
There is a lot of money involved here - it's worth your time and effort to get it right. If you haven't got the computer skills to write the letter ask a member of your family.
It only took me 5 minutes to tidy your letter up but even then I couldn't really understand what had been or was going on.Never pay on an estimated bill. Always read and understand your bill0 -
Good morning shaun3215 and welcome to the forum.
Hengus has given you some very helpful advice, so thank you.
Due to the level your complaint has reached, I'm afraid I can't offer anything further.
As this has gone to the Ombudsman, as Hengus says, then its decision is final and binding on you and the us.
I wouldn't now get [FONT="]involved[/FONT], you should have a complaint manager dealing this for you and they're the best people to contact.
If you need any help getting in contact with them, please just ask.
Thank you
Helena“Official Company Representative
I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0 -
As with other posters I find the OP's post difficult to read, but from my reading it seems the meter was changed for an uknown reason on a particular date, but the system broke down and Eon were unaware of the change - Which is a recipe for total billing chaos
The meter change crew should have left a card stating the reading on the old meter as it was removed, and the reading on the new meter as it was installed
The OP must make sure that the Ombudsman has a copy of this0 -
My eyes!
MY EYES!!!!1!!0
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