Can this be true - no longer capacity to provide fibre broadband?

Pincher

Anything is possible.

A guy rang me up, saying his keyboard wasn't working.
This is a desktop PC with a separate keyboard.
So I went through the usual reboot etc.
Half an hour later, he says, the plug had come out of the socket.
Plugged it in, problem solved.

Years ago, the phone line went dead, and I walked past a BT engineer at the green cabinet, and asked. There was an under ground flood (leaking pipe, whatever, not rain), and there was a FIRE, so quite a lot of the wires fried. There were still a few pairs left, so I needed to call up QUICK, get a job number, otherwise it could be weeks before they re-run a new set.

Maybe five years ago, I had a BT line where the phone was working great, but the broadband was duff. Having fought my way through multiple Indian call centre calls, they finally sent an engineer, who filed "line faulty" in a log. The Indian merrily mouthed the words, and nothing then happened. Yet again, I walked by the same cabinet, and bumped into an Openreach engineer, and asked, are you fixing my broadband. No, but somebody else's is not working because a line/port module was failing, so he was replacing it. I went through the Indians again, and told them about the dud module. Two days later, the same engineer rang my door bell, and said he replaced my module, in the cabinet, and it should work fine now: which it DID!

What's the moral? there is one engineer out there who has the knowledge and will to fix your problem, the problem is the sea of idiots in between who just push buttons, and mouth words they don't understand.

You can only keep trying, until eventually the right engineer turns up.

onomatopoeia99

Pincher wrote: »

What's the moral? there is one engineer out there who has the knowledge and will to fix your problem, the problem is the sea of idiots in between who just push button, and mouth words they don't understand.

If you use a decent ISP you won't have to deal with a sea of idiots. You also won't get a bundle deal or cashback or prepaid mastercard or be able to haggle a cheaper price. Just depends what's important to you