Can this be true - no longer capacity to provide fibre broadband?

Girltuesday

Hi,

Hoping someone who knows techy stuff can help.
We have had plusnet fibre for a few years with no problem. 8 weeks ago, plusnet changed us onto a "more stable fibre network" at 2am. We didn't notice the next day, still same service, didn't know they'd even done it. The day after, the fibre switched off and has been off since. After many phone calls and online chats, BT wholesale kept attempting to fix it but there was a "regenerating" problem. Now yesterday, Plusnet tell me that BT say the problem is no "capacity" for us on the new connection. There are no new housing areas etc near us.
What we need to know is is this possible? What can we do now (apart from virgin)?? Plusnet happy to refund etc but are they telling us this because it just can't be fixed??

iniltous

Something sounds a bit odd to me, you could try enquiring with other providers (on line) just to get an idea if there is a capacity problem at your fibre cabinet (use your postcode as your phone number may confuse the system ) if it's not available (says something like available but not accepting orders) it's likely that the fibre cab is 'full' I recon PN cocked up , and ceased your connection, someone who was waiting for service on that fibre cab 'grabs' your connection (because PN said it was ceased by them)...they realise their error, but it's too late, and you become the person waiting for service, and the 'waiter' has service on your old fibre port, and obviously they cannot just grab it back, hence them offering to release you from contract (that's big of them, you should say they are failing to honour your contract and much like if you moved early they would expect you to pay early termination charges, you should consider telling them that you will leave early if they pay you early termination charges to the same level)
If there isn't a capacity problem (if another provider, BT, Sky TT etc) could give service on that fibre cab, then you should tell that to PN, and tell them to sort their s*** out

lee111s

Can you put your number into here http://www.dslchecker.bt.com and post up a copy of the results please?

lee111s

The only thing I can assume is the case is that you were moved to a dodgy port and there are now no longer any spare ports in the cabinet.

AndyPK

Fibre is over subscribed in some areas.

Lucky you have the Virgin fibre option

Girltuesday

Featured Products


Downstream Line Rate(Mbps)


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WBC FTTC Availability Date


WBC SOGEA Availability Date


WBC FTTC 18x2 Provide Availability


WBC FTTC 18x2 Sim Availability


Left in Jumper




High

Low

High

Low









VDSL Range A (Clean) 74.7 55.8 20 17.7 -- Available -- Yes Yes --
VDSL Range B (Impacted) 62.4 35 19.9 9.2 -- Available -- Yes Yes --


ADSL Products


Downstream Line Rate(Mbps)


Upstream Line Rate(Mbps)


Downstream Range(Mbps)


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Left in Jumper

WBC ADSL 2+ Up to 2 -- 1 to 3.5 Available -- -- -- --
ADSL Max Up to 1.5 -- 1 to 2.5 Available -- -- -- --
WBC Fixed Rate 0.5 -- -- Available -- -- -- --
Fixed Rate 0.5 -- -- Available -- -- -- --


Other Offerings











Availability Date













VDSL Multicast -- -- -- Available -- -- -- --
ADSL Multicast -- -- -- Available -- -- -- --






For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.


Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Jan-2013; the Formal Retirement date for IPstream is from 30-Jun-2014.

There is currently a Broadband cease pending or in progress against this line. This cease is due to complete by 11th November 2016. This will not stop you ordering Broadband from a new supplier, but it will delay the provision of the new Broadband service.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.

Girltuesday

Results posted above from dslchecker. Sorry for the format, from my phone.

[Deleted User]

lee111s wrote: »

Can you put your number into here http://www.dslchecker.bt.com and post up a copy of the results please?

I have Sky BB so that obviously doesn't work for myself, is there an equivalent for non BT users?

lee111s

Colin_Maybe wrote: »

I have Sky BB so that obviously doesn't work for myself, is there an equivalent for non BT users?

Use the address checker.

lee111s

Girltuesday wrote: »

Featured Products


Downstream Line Rate(Mbps)


Upstream Line Rate(Mbps)


Downstream Range(Mbps)


WBC FTTC Availability Date


WBC SOGEA Availability Date


WBC FTTC 18x2 Provide Availability


WBC FTTC 18x2 Sim Availability


Left in Jumper




High

Low

High

Low









VDSL Range A (Clean) 74.7 55.8 20 17.7 -- Available -- Yes Yes --
VDSL Range B (Impacted) 62.4 35 19.9 9.2 -- Available -- Yes Yes --


ADSL Products


Downstream Line Rate(Mbps)


Upstream Line Rate(Mbps)


Downstream Range(Mbps)


Availability Date











Left in Jumper

WBC ADSL 2+ Up to 2 -- 1 to 3.5 Available -- -- -- --
ADSL Max Up to 1.5 -- 1 to 2.5 Available -- -- -- --
WBC Fixed Rate 0.5 -- -- Available -- -- -- --
Fixed Rate 0.5 -- -- Available -- -- -- --


Other Offerings











Availability Date













VDSL Multicast -- -- -- Available -- -- -- --
ADSL Multicast -- -- -- Available -- -- -- --






For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.

This line is on a Market B Exchange.

For VDSL or G.fast Ranges A and B, the term "Clean" relates to a line which is free from any wiring issues (e.g. Bridge Taps) and/or Copper line conditions, and the term "Impacted" relates to a line which may have wiring issues (e.g. Bridge Taps) and/or Copper line conditions.


Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.

The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. The Stop Sale date for IPstream is from 31-Jan-2013; the Formal Retirement date for IPstream is from 30-Jun-2014.

There is currently a Broadband cease pending or in progress against this line. This cease is due to complete by 11th November 2016. This will not stop you ordering Broadband from a new supplier, but it will delay the provision of the new Broadband service.

Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check.
Note: If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service.

Doesn't appear to be an availability issue. Use the excuse to jump ship.

[Deleted User]

lee111s wrote: »

Use the address checker.

Arghhh, I missed the small print entirely. Thank you.