Anyone know if SOGA or consumer rights applies to Amazon sales?

hypnosisderby

George_Michael wrote: »

How many times does it need saying. The price does matter.
As already shown by the Consumer rights act, the durability of goods can take the price paid into account, and no, I don't sell online. I'm simply someone who knows what a seller's obligations and responsibilities are.

If you didn't want other people's opinions and only wanted replies that backed you up, why bother posting in the first place?

Didnt expect anyone to back me up, just wanted to know if anyone had any experience or knowledge. Opinions are welcome, but not in an antagonistic way. We have different opinions of what constitues value

hypnosisderby

neilmcl wrote: »

None of which is of use unless you can prove that an inherent fault exists, which is what we've being saying all along.

Clearly it sounds like you want to take this as far as you can, time and money no object, but you probably need to manage your expectations a bit.

I dont think that a small item needs to be forensically examined, just a decision from a 3rd party ie should it last x months, should the seller have to respond etc

And yes, when i feel im being skanked ill take it far becaue it might make them consider doing something else the next time this arises.

neilmcl

hypnosisderby wrote: »

I dont think that a small item needs to be forensically examined, just a decision from a 3rd party ie should it last x months, should the seller have to respond etc

And yes, when i feel im being skanked ill take it far becaue it might make them consider doing something else the next time this arises.

But this isn't correct. It isn't simply a case of an item not lasting a reasonable period but WHY it hasn't lasted a reasonable time, which is something you will need to prove. Also, you mentioned earlier that you would have been happy if it lasted a year, so when exactly did the fault occur, given it's been over a year since you purchased it?

Finally, there is nothing in law that says the seller must respond to you and it's a bit of waste of time talking about SOGA or CCRs anyway given that the seller in question is from Greece.

At the end of the day it's all about picking your battles and although you may well be in the right I'd suggest this is one that is probably best moving along from.

hypnosisderby

neilmcl wrote: »

But this isn't correct. It isn't simply a case of an item not lasting a reasonable period but WHY it hasn't lasted a reasonable time, which is something you will need to prove. Also, you mentioned earlier that you would have been happy if it lasted a year, so when exactly did the fault occur, given it's been over a year since you purchased it?

Finally, there is nothing in law that says the seller must respond to you and it's a bit of waste of time talking about SOGA or CCRs anyway given that the seller in question is from Greece.

At the end of the day it's all about picking your battles and although you may well be in the right I'd suggest this is one that is probably best moving along from.

As i said the fault was known a few months ago, but before that it had been kept in a drawer for a while so hard to say.

I understand your point, but its no big deal for me to cause this !!!!!! some grief

hypnosisderby

Thanks for the replies everyone that meant any help


it is appreciated

neilmcl

hypnosisderby wrote: »

As i said the fault was known a few months ago, but before that it had been kept in a drawer for a while so hard to say.

I understand your point, but its no big deal for me to cause this !!!!!! some grief

So it has lasted nearly a year then. I get the feeling this is more about putting the boot in to someone who dared ignore your enquiries rather anything to do with consumer rights.

hypnosisderby wrote: »

Thanks for the replies everyone that meant any help

This is pretty back-handed given that everyone has offered fair advice albeit most of which is not what you wanted to hear.

I'm done with this now.

steampowered

If you don't get any joy with a chargeback, I suppose your only option would be to issue a small claim.

The minimum court fee for issuing a small claim is £25. Almost as much as the £35 cost of the pen.

Doesn't sound worth it to me, especially if this guy is in Greece, he'd probably just ignore the CCJ.

wealdroam

You could try contacting The UK European Consumer Centre.

unholyangel

steampowered wrote: »

If you don't get any joy with a chargeback, I suppose your only option would be to issue a small claim.

The minimum court fee for issuing a small claim is £25. Almost as much as the £35 cost of the pen.

Doesn't sound worth it to me, especially if this guy is in Greece, he'd probably just ignore the CCJ.

In OP's circumstances, the minimum filing fee would be £35 - the same as the original cost of the pen.

I suspect chargeback will be rejected as being outside of the 120 day limit. IMO its not worth spending time on past giving the seller bad feedback/review.