Anyone know if SOGA or consumer rights applies to Amazon sales?

tykesi

hypnosisderby wrote: »

ill make sure he wont rip anyone else off if i can help it

You won't

hypnosisderby wrote: »

He'll get more than a bad review

He won't. And if he does, he won't care.

hypnosisderby

tykesi wrote: »

You won't



He won't. And if he does, he won't care.

You must have a crystal ball...:T

hypnosisderby

neilmcl wrote: »

I'm sure he'll be quaking in his Tsarouhi

Give yourself a round of applause for that one, hilarious... :beer:

Fosterdog

hypnosisderby wrote: »

You must have a crystal ball...:T

Nope we all just have an understanding of consumer law and the thought of some random seller from Greece being even slightly concerned with threats from someone in a different country who bought cheap tat from them over a year ago is laughable.

If you really want to take this further you have some steps to follow.

Firstly find out the consumer laws in Greece to see if there is even any comeback after this length of time.

Secondly you have to prove the fault exists and that it is a manufacturing fault rather than wear and tear or user damage.

Then if they still won't play ball you will have to take them to court.......in Greece.

Even if you were to go to all that hassle and expense over a £35 pen and you won all they would have to do is give you a partial refund given the age, you said yourself you expect it to last a year if it lasted almost a year you would be entitled to £5 at most. You would almost certainly be laughed out of court for a frivolous claim long before this stage.

Give up and move on with your life and next time research things properly, if you want good quality and protection it is available at a premium by buying better products and from brick and mortar UK shops

hypnosisderby

Fosterdog wrote: »

Nope we all just have an understanding of consumer law and the thought of some random seller from Greece being even slightly concerned with threats from someone in a different country who bought cheap tat from them over a year ago is laughable.

If you really want to take this further you have some steps to follow.

Firstly find out the consumer laws in Greece to see if there is even any comeback after this length of time.

Secondly you have to prove the fault exists and that it is a manufacturing fault rather than wear and tear or user damage.

Then if they still won't play ball you will have to take them to court.......in Greece.

Even if you were to go to all that hassle and expense over a £35 pen and you won all they would have to do is give you a partial refund given the age, you said yourself you expect it to last a year if it lasted almost a year you would be entitled to £5 at most. You would almost certainly be laughed out of court for a frivolous claim long before this stage.

Give up and move on with your life and next time research things properly, if you want good quality and protection it is available at a premium by buying better products and from brick and mortar UK shops

Well according to Which, buying from an EU state gives most of the same rights as buying in the UK.

Just because he lists himself in Greece doesnt mean he is sending things from there, the item was uk posted - if it wasnt it would have gone straight back

But as i said, what goes around comes around

steampowered

To answer your question, the Consumer Rights Act does apply to sales through Amazon.

However, it sounds like you bought through Amazon Marketplace. Consumer rights apply to the seller, not to Amazon. Amazon would only be liable under their A-Z guarantee but you are outside the 90 day timeframe for that.

You'd only be entitled to a repair/refund/replacement if the pen was not "satisfactory quality" or not "fit for purpose". For example if it was faulty. Not just because it didn't the full six months.

You could try a chargeback if you paid by card?

hypnosisderby

steampowered wrote: »

To answer your question, the Consumer Rights Act does apply to sales through Amazon.

However, it sounds like you bought through Amazon Marketplace. Consumer rights apply to the seller, not to Amazon. Amazon would only be liable under their A-Z guarantee but you are outside the 90 day timeframe for that.

You'd only be entitled to a repair/refund/replacement if the pen was not "satisfactory quality" or not "fit for purpose". For example if it was faulty. Not just because it didn't the full six months.

You could try a chargeback if you paid by card?

thank you very much for a constructive answer, i havent checked yet as i thought chargebacks were time limited

neilmcl

Fosterdog wrote: »

Nope we all just have an understanding of consumer law and the thought of some random seller from Greece being even slightly concerned with threats from someone in a different country who bought cheap tat from them over a year ago is laughable.

If you really want to take this further you have some steps to follow.

Firstly find out the consumer laws in Greece to see if there is even any comeback after this length of time.

Secondly you have to prove the fault exists and that it is a manufacturing fault rather than wear and tear or user damage.

Then if they still won't play ball you will have to take them to court.......in Greece.

Even if you were to go to all that hassle and expense over a £35 pen and you won all they would have to do is give you a partial refund given the age, you said yourself you expect it to last a year if it lasted almost a year you would be entitled to £5 at most. You would almost certainly be laughed out of court for a frivolous claim long before this stage.

Give up and move on with your life and next time research things properly, if you want good quality and protection it is available at a premium by buying better products and from brick and mortar UK shops

I would consider this to be THE thing to do before anything else.

neilmcl

hypnosisderby wrote: »

thank you very much for a constructive answer, i havent checked yet as i thought chargebacks were time limited

None of which is of use unless you can prove that an inherent fault exists, which is what we've been saying all along.

Clearly it sounds like you want to take this as far as you can, time and money no object, but you probably need to manage your expectations a bit.

macman

As above, why blame Amazon for an Amazon Marketplace issue? Totally different things.