Argos Exchange Policy

Zandoni

As a few others have said just go into the store and exchange them, I doubt they will try to charge you more.

If it were me though I'd get a refund and buy an alternative present, both having faults don't bode well for the future.

Anoneemoose

unholyangel wrote: »

That is not the T&C's, its the FAQ's (and rather crappy one at that). This is the T&C's:
https://www.argos.co.uk/help/terms-and-conditions/

As I said, the T&C's only make reference to their 30 day money back guarantee - it doesn't detail statutory rights. It doesn't seem to mention anything CRA related at all (it at least mentions the CCRs but doesn't tell you what your rights are under them).

I do understand that. All of it. My point is the fact that they put that on their website means it could form part of the contract (in addition to statutory rights).

As in - say you have 2 stores selling the exact same product at the exact same special offer price, but one store only states the CRA statutory rights. Then you look on the Argos website which states you have the choice of remedy for a faulty item (subject, as always to stock), whereas for the other store, the choice is theirs - that could be enough to make someone purchase it from Argos as opposed to the other place.

I may, of course, be barking up the wrong tree, but you seem to be missing my point (I don't mean that to sound inflammatory).

Anoneemoose

Zandoni wrote: »

As a few others have said just go into the store and exchange them, I doubt they will try to charge you more.

If it were me though I'd get a refund and buy an alternative present, both having faults don't bode well for the future.

I agree with this!

Shaka_Zulu

Tyger2407 wrote: »

I brought 2 tablets for my kids for Christmas from Argos which have developed a fault and won't charge.

What are odds of that happening?

Assuming it has then I wouldn't rushing to replace with the same model.

In future I would also ban the kids from charging them until you are sure they aren't ramming the USB in upside down (not likely I know but something to check).

agrinnall

Tyger2407 wrote: »

No not contemplating suing for sure.

If that's your position then you might well struggle with arguing Loss of Bargain, at the very least I think you would need to threaten taking it to Small Claims in order for Argos to roll over. Personally I'd just take them back, ask for an exchange, and if they then try to charge you more change your mind to a full refund and buy elsewhere.

unholyangel

Anoneemoose wrote: »

I do understand that. All of it. My point is the fact that they put that on their website means it could form part of the contract (in addition to statutory rights).

As in - say you have 2 stores selling the exact same product at the exact same special offer price, but one store only states the CRA statutory rights. Then you look on the Argos website which states you have the choice of remedy for a faulty item (subject, as always to stock), whereas for the other store, the choice is theirs - that could be enough to make someone purchase it from Argos as opposed to the other place.

I may, of course, be barking up the wrong tree, but you seem to be missing my point (I don't mean that to sound inflammatory).

Not missing your point, just dont necessarily agree with your point.

Even if you managed to prove it formed part of the contract, I think a judge would give them leeway - because statute says you can request a remedy but can't force a remedy that is impossible or disproportionate.

Tyger2407

Update: I have now been to Argos and exchanged the tablets successfully. The customer service lady on the till just manually adjusted the price on their system to match the original price paid.
The tablets themselves also seem to be far better built at the USB charging point. The cables connect straight and correctly which they never did on the original units.
So, so far so good.
They have confirmed that if these develop a problem we can exchange, although I forgot to ask when the 30 days lapses.
Thanks to all for their advice.

[Deleted User]

Tyger2407 wrote: »

I forgot to ask when the 30 days lapses.

After 30 days!

lincroft1710

I think Tyger means does the 30 days lapse after first purchase date or the exchange date

Tyger2407

lincroft1710 wrote: »

I think Tyger means does the 30 days lapse after first purchase date or the exchange date

:T yes you would be correct!