Argos Exchange Policy

Anoneemoose

Tyger2407 wrote: »

Thanks Anoneemoose. Customer service have already reserved 2 which should be ready for collection tomorrow.
My concern arises from the fact that when I questioned whether I would need the original debit card I paid with online I was told that I would as their system processes it as a return and then a new sale. Hence the rise in cost would then have to be met by me. And hence giving me a fresh 30 days in case of the same fault occurring with the new units. This latter information was specifically mentioned as I was clarifying whether my 30 days exchange/return timescale would still expire 10th Jan (having run from the original purchase date of 10th Dec).

Hmm, not sure then. But even if it they were faulty again, you would still have rights.

Anoneemoose

Actually, even outside the 30 days, and within the first six months, they have to repair, replace or refund. If outside the 30 days you have to allow them one opportunity to repair (if they want to do that) and if that doesn't work, you can request a refund (I believe they can reduce this in relation to how long you have had the item).

I would imagine if you want to take advantage of the lower price in the exchange scenario, you would have to accept that the 30 days started from the initial purchase. If you want a new 30 days, you will have to get a refund and repurchase at the higher price.

unholyangel

Tyger2407 wrote: »

I am finding all this most interesting genuinely. However I have to admit I am still no clearer on whether by law Argos have a right to make me pay extra for my exchange product where it is like for like?
Unfortunately this same tablet whilst it can be found cheaper at another retailer than Argos are currently selling it at, that other retailers price is still more than my original purchase price.

In a nutshell, its for the retailer to be liable for costs incurred with providing either a repair or replacement. However, you cannot enforce a remedy that is disproportionately costly or impossible.

I've read too many threads today so forgive me but I can't remember.....have you already approached the manufacturer and tried to have a repair under warranty?

Anoneemoose

unholyangel wrote: »

In a nutshell, its for the retailer to be liable for costs incurred with providing either a repair or replacement. However, you cannot enforce a remedy that is disproportionately costly or impossible.

I've read too many threads today so forgive me but I can't remember.....have you already approached the manufacturer and tried to have a repair under warranty?

But, Argos's website says that 'you choose' repair or refund.

Tyger2407

unholyangel wrote: »

In a nutshell, its for the retailer to be liable for costs incurred with providing either a repair or replacement. However, you cannot enforce a remedy that is disproportionately costly or impossible.

I've read too many threads today so forgive me but I can't remember.....have you already approached the manufacturer and tried to have a repair under warranty?

No as the tablets are so new we just went straight back to the retailer. Didn't envisage this problem.....

wealdroam

Anoneemoose wrote: »

But, Argos's website says that 'you choose' repair or refund.

Any seller can offer more than that required by statute, and it appears that Argos are doing just that.

Anoneemoose

wealdroam wrote: »

Any seller can offer more than that required by statute, and it appears that Argos are doing just that.

I get that, but surely if their T&C's state it, then it forms part of the contract, therefore OP can insist on an 'exchange', as opposed to a refund and repurchase at a higher price.

unholyangel

Anoneemoose wrote: »

I get that, but surely if their T&C's state it, then it forms part of the contract, therefore OP can insist on an 'exchange', as opposed to a refund and repurchase at a higher price.

The only problem is, that wording doesn't actually appear in the T&C's.

They don't actually seem to include any information on your statutory rights at all in their t&c's other than a disclaimer saying your statutory rights are unaffected by clause 7 (which seeks to limit their liability but is probably unenforceable due to the legal jargon they use).

Anoneemoose

https://www.argos.co.uk/help/returns-and-refunds/


It states it on their website in the FAQs, which I believe, although not specifically mentioned under the t&cs section, would/could form part of any contract made between Argos and its customers.

unholyangel

Anoneemoose wrote: »

https://www.argos.co.uk/help/returns-and-refunds/

It says on here you choose exchange or refund. If done as an exchange, I don't believe they can charge you more. If they refunded you and then you repurchased separately (not that anyone would, I imagine), they could then charge you the new price.

That is not the T&C's, its the FAQ's (and rather crappy one at that). This is the T&C's:
https://www.argos.co.uk/help/terms-and-conditions/

As I said, the T&C's only make reference to their 30 day money back guarantee - it doesn't detail statutory rights. It doesn't seem to mention anything CRA related at all (it at least mentions the CCRs but doesn't tell you what your rights are under them).