"Technical problem" opening Nationwide account

agrinnall

GingerBob wrote: »

If you can't offer sensible advice just shove off.

Pot, kettle, black. Sounds very much like something you would say, not so great when you're the one asking for help is it?

Newly_retired

I tried every day last week to open one of their accounts. Didn't get as far as the OP. First they sent me round in circles to log in, even though I was already logged in, then when I git into the application page, it refused to scroll down the first page, so I could not continue. Will try again today, or go into branch tomorrow if I can be bothered.

GingerBob_3

Newly_retired wrote: »

I tried every day last week to open one of their accounts. Didn't get as far as the OP. First they sent me round in circles to log in, even though I was already logged in, then when I git into the application page, it refused to scroll down the first page, so I could not continue. Will try again today, or go into branch tomorrow if I can be bothered.

I'll wait to see what response I get to my query and then maybe try again. I won't be going into a branch. The nearest one is several miles away.

leon_panda

Same to me last night. For some reason tried to complete my application, using the iPad App, and it went straight to 'we are pleased to offer you the FlexAccount'.
After that I tapped on Next, got the error, but my application got marked as Completed. The Twitter team is looking into it now. I don't want to re-apply again, otherwise it'll leave a mark on my credit file.

firsttimemover

Yes, I had this a few months ago, so I don't think it's a new thing, I was using Safari on my ipad, phoned and told to use IE or Chrome on a laptop/computer which I did and the exact same thing happened. When you call them they have no part-application they can just complete, even though you're only one step from completing it, so my options were to try again later or go through the lengthy process of opening it on the phone. I left it a week and tried again and it was fine. It was at the same time that I was trying to open new BOS accounts and was getting a similar issue there but both assured me it was just a technical glitch and nothing to do with the application. I'm not sure if they were each recorded as a search or not, but it doesn't seem to have had any negative effect. Disappointing to hear they are still having the same issues.

xylophone

It seems to me that any of the institutions can have these glitches which send you round in circles - last week for me it was Virgin and a regular saver second issue - I rang to be told that there was "nothing wrong" with the system - I tried again and rather mysteriously, all was well (fifth?) time around.....

GingerBob_3

Of course an issue here maybe their hitting you with credit checks each time you try, and fail, to get the account set up. I assume even to open a current account without an overdraft they smack you with a hard check. This is, of course, another example of CRA malpractice, but the ICO seem to condone it.

firsttimemover

GingerBob wrote: »

Of course an issue here maybe their hitting you with credit checks each time you try, and fail, to get the account set up. I assume even to open a current account without an overdraft they smack you with a hard check. This is, of course, another example of CRA malpractice, but the ICO seem to condone it.

I think that I only had one credit check from each institution on Clearscore, none on Noddle but I don't have access to Experian so there could be multiples sat there.

I do agree that if something negatively affects you, it should be controlled. Surely it wouldn't be so hard to say that once it has got to the point of credit check, this information is secured and stored, so that if it can't be completed after this (except for the credit check being declined) that it can be picked up and completed either again online, on the phone or branch from where you left off, or completed again without need for another credit check.

onthefencepost

Happened to me - i tried an hour later and everything went through.

knack92

I had no problem applying the other day.

Sorry to hijack the thread but I went via Quidco so didn't login to internet banking to apply. I've now received an email saying my application has been accepted and the customer number quoted matches my existing one but the account is not yet showing online. Is it normal for it to take a while to update?