Charter Savings Bank - Possible Data Theft

BeachNut

The 1 year free membership is a nice gesture but your Ni number doesn't expire so anyone with your info might just decide to wait it out a while. Seems like negligence by Charter Savings - and no recourse ?

smjxm09

That point is a valid one. I used to own a dormant credit card that hadn't been used for over a year when someone paid for a holiday on it.

2010

BeachNut wrote: »

The 1 year free membership is a nice gesture but your Ni number doesn't expire so anyone with your info might just decide to wait it out a while. Seems like negligence by Charter Savings - and no recourse ?

See post#8

Primrose

Apparently the people possibly affected by this are individuals with current accounts from which money can withdrawn at any time. If you have a fixed term savings bond, ie 1 year, 2 years, etc. you will not be affected as a condition of holding is that money cannot be withdrawn from the account at any time and on maturity the proceeds can only be paid into the bank account number nominated at the time of opening the bond.


Can anybody tell me if fraudsters can find a way around this?

Scot_39

CSB don't offer a current account to individuals on their main web-site. According to the Telegraph - victims might have included even failed loan aplicants etc. The letter states suspect PC theft - for the sake of the PC's - rather than any data - and is not that uncommon. We had a couple of instances at our different offices a few years back. However - banks really ought to be more careful. ( We moved to use fully encrypted laptops for everything - and we were in engineering - and these were locked away nightly for certain customers ) Actually spoke to Experian - who had a little more information than the CSB customer service team - and what should have happened re-data protection for financials. They said that data should have been held on properly encrypted data servers or in an encrypted form on the PC's themselves. As the CSB letter only talks about password protection - should have fallen into first scenario - but Experian could not say why then any data would have remained on laptops / PC's stolen. The PC's / laptops themselves were not apparently encrypted - just normal passwords etc. According to an article in the Telegraph on Monday around 25% - or upto 25,000 customers - and even previous loan applicants data - might have been compromised. See telegraph.co.uk/news/2016/12/05/burglary-charter-savings-bank-leaves-25000-people-risk-fraud Anyway if you were sent a letter - hoping that as the letter suggests - the risk is low.

2010

Has anyone tried to get the free Experian yet?

Alice_Holt

Does anyone know a direct email adress to contact the CEO (i.e. the CEO's compliants team).
Can't spot CSB on the CEO email website.
Customer Services seem slow to respond (not unsurprising really!)

Thanks.

digannio

Presumably if people's information is sold on by the criminals, details such as name, address, National Insurance number etc could be used to make claims for benefits, credit applications and so on. In this day of spiralling ID theft, it's astonishing that customers' information was not better protected by Charter. They want their !!!!!! kicking for treating valuable information in such a negligent way.

Primrose

To whom does one write with a formal complaint?
The Financial Rwgulator as well as the C.E.O .
I wonder what kind of salary he's drawing ?

2010

Alice_Holt wrote: »

Does anyone know a direct email adress to contact the CEO (i.e. the CEO's compliants team).
Can't spot CSB on the CEO email website.
Customer Services seem slow to respond (not unsurprising really!)

Thanks.

All banks and companies have a complaints procedure which you need to follow before you can escalate further.
Emailing the CEO will just get it passed to whoever.

Here is CSB procedure, read and scroll to the very bottom to see what to do if you get no joy.

http://www.chartersavingsbank.co.uk/ContactUs/Complaints