John lewis.

heath480

I ordered a Kitcen Aid food mixer in a specific colour on-line,on arrival JL had sent the wrong colour.


JL are now refusing to do anything about it,despite it being their mistake,the only option they have given me is a refund.


Just venting because I have always found JL to be excellent.Not on this occasion.Last time I order on-line from them.

custardy

heath480 wrote: »

I ordered a Kitcen Aid food mixer in a specific colour on-line,on arrival JL had sent the wrong colour.


JL are now refusing to do anything about it,despite it being their mistake,the only option they have given me is a refund.


Just venting because I have always found JL to be excellent.Not on this occasion.Last time I order on-line from them.

I assume they dont have the colour you want?

k3lvc

custardy wrote: »

I assume they dont have the colour you want?

Can of spray paint or take the refund and buy elsewhere - simples

daytona0

heath480 wrote: »

JL are now refusing to do anything about it,despite it being their mistake,the only option they have given me is a refund.

They are refusing to do anything about it, but they have offered a refund? Does not compute.

LilElvis

Do they still have the colour you want in stock? If not then what do you expect them to do?

C_Mababejive

I dont understand. They dont have what you wanted so they are offering a refund? I see no problem.

Hedgehog99

Sometimes it is quicker to refund you and let you re-order (assuming it was a mistake and not lack of stock of your colour) rather than faff about waiting longer for an exchange.

Ring your local store or go in and ask them - sometimes they can check stock in the other stores & get one sent to your store from there - it's worked for me before.

DCFC79

Request a refund and rebuy the item in the right colour. Simples.

Spank

Is the colour you wanted on sale at John Lewis? I can't see what the problem is otherwise

ARandomMiser

heath480 wrote: »

I ordered a Kitcen Aid food mixer in a specific colour on-line,on arrival JL had sent the wrong colour.


JL are now refusing to do anything about it,despite it being their mistake,the only option they have given me is a refund.


Just venting because I have always found JL to be excellent.Not on this occasion.Last time I order on-line from them.

I can only assume this is a joke thread or maybe MSE needs a new 'Silly Customers' section.
Maybe this is the new 'meatballs' thread.

A refund is offered and that is deemed to be ' refusing to do anything about it'

oldagetraveller

Or, JL could have advised the buyer, by whatever means, if it is the case, "we don't have x colour in stock, would y colour be acceptable?"