GB Energy No Longer Trading

sillygoose

matelodave wrote: »

If you've got a leak, ring the emergency number, don't muck about with the supplier whether they've gone bust or not.

We had a leak quite few years ago and the gas company were on site and sorted it out within a couple of hours. A leak is an explosion risk, so get it sorted out

They have already called them and they have been and isolated it, the problem now is getting it fixed and back on.. try to keep up old chap

OneLeggedPig

I got an email from them last week asking for readings, which I thought was strange as I am on monthly direct debit and had submitted readings not long ago and had my payments adjusted slightly. So maybe they asked for readings because they knew what was happening then.

I have about 180 of credit with them, so I'll be keeping an eye on that. I'm going to take people's advice here and cancel my DD which comes out at the start of the month.

A big big thanks to everyone here because I had no idea about this until now!!

ggalore

Iam not on phone banking ,but i will be at the nationwide tomorrow morning when it opens ,thanks

Former_MSE_Matt

The official MSE News Thread is here

joannasinbox

I am overwhelmed by people's generosity of spirit!
I posted my sob story about me being cut off gas and having family coming from abroad for Christmas, on the same day that GB Energy went bust, everywhere I could. I was begging help.

1) On this forum, people have responded immediately and posted many helpful suggestions.
2) Npower support, despite me having left them in April and not being able to take me back, called contractors on my behalf.
3) Ofgem responded quickly and tried hard to help. I think they contacted National Grid and asked them to help me.
4) National Grid, who originally said they could not help, called me from three different departments, all offering genuine support (personal phone numbers etc.)
5) GB Energy, answered on the first ring and did their very best. My problem was minor, in comparison to them losing their jobs, just before Christmas. They really couldn't have been more helpful. Ultimately, they were the ones who sorted out the problem. I will miss them and I hope they'll all find fab jobs soon.

I have been rude about various customer services in the past. This time, I have encountered nothing other than good will and people not 'going by the book'. My sincerest thanks to all.
YOU HAVE SAVED MY CHRISTMAS! :T:rudolf:

OneLeggedPig

Just seen the email about the Co Op taking up the customers and honouring the prices they were paying on their GB tariffs.

What can you say. Co Op Energy. What absolute solid-gold legends.