Guidance Please

[Deleted User]

milleniumaire wrote: »

And what's wrong with being "fussy"?

I said OVERLY fussy.

I think you are being completely unreasonable.

None of your Consumer Rights have been breached and you don't actually own the flags until you've paid for them.

I'm glad you are not a customer of mine...

LilElvis

Just put a tenner on your credit card and then pay the balance prior to delivery.

That really is "simples" and means you can untwist your knickers from the knot you've currently got them in.

naedanger

Moneyineptitude wrote: »

You sound like the kind of overly fussy customer retailers dread dealing with...

Yes, how awful having to deal with customers who are hesitant about taking on £4000 of credit risk. (Of course retailers refusing to take on similar credit risk themselves, by accepting payment after delivery, are just being careful.)

However, as a customer I would much rather be careful (or overly fussy as you would say) rather than find I had just lost £4,000. For that reason I would pay at least part of the balance on credit card as others have suggested.

Hintza

Let us break this down, you ordered some stone knowing that the order would have to be imported by the seller. They have done their part and imported the stone for you. Now they want paid and will deliver the stone to you.

But you want them to store the stone free of charge until you are ready which I presume is months away. The company is at risk that you will go belly up or not complete the contract.

OP you are being unreasonable, pop down and see the stone and check it conforms to contract and pay the company.

If it was me I would also take delivery just to play safe.

[Deleted User]

naedanger wrote: »

I would pay at least part of the balance on credit card as others have suggested.

At no point did I suggest otherwise.
My concern was the OP wanting basically a COD deal, which is only very rarely offered these days (and only then on credit).

Do you really think the OP is being reasonable expecting to be able to inspect the paving prior to delivery?

If the products eventually delivered are sub standard or not as ordered, there is plenty of legal protection..

naedanger

Moneyineptitude wrote: »

At no point did I suggest otherwise.

You belittled the op's legitimate concern and suggested they were being overly fussy. Your only comment on using a credit card was "I agree a credit card % fee could prove very expensive on a £4000 sale."

To me it would be far better to acknowledge that credit risk is something that is sensible to consider and should be mitigated where possible.

My concern was the OP wanting basically a COD deal, which is only very rarely offered these days (and only then on credit).

Do you really think the OP is being reasonable expecting to be able to inspect the paving prior to delivery?

If the products eventually delivered are sub standard or not as ordered, there is plenty of legal protection..

So you are concerned about the retailer taking on a credit risk but not concerned about the customer taking on credit risk, even when it is the customer who is seeking feedback.

I can see why the retailer is unwilling to accept payment after delivery. But that does not mean I feel the need to respond to the op using the tone you have employed.

Instead, as others have suggested, there is a way of meeting the legitimate concerns of both parties to the transaction.

[Deleted User]

naedanger wrote: »

I can see why the retailer is unwilling to accept payment after delivery. But that does not mean I feel the need to respond to the op using the tone you have employed.

I think the OP is being unreasonable expecting a COD deal without the attendant interest.

I do not agree he was "belittled" in any way.

I merely expressed an opinion that he was being overly fussy and was expecting more than the retailer might reasonably provide.

I'm still glad he's not my customer.

J_B

lincroft1710 wrote: »

A few years ago when I was having alterations carried carried out at my home I would go to local builders' merchants order the required building materials, pay for my order and await delivery a day or so later.

So unless things have changed recently I cannot see that the stone merchants are acting unreasonably, more especially as they are allowing you to pay for 90% instead of 100% of the order prior to delivery.

Most builders merchants that I know of deal with many of their clients on a 'monthly account' basis.
Mr Builder goes in in November and buys stuff.
At the end of November, Mr Merchant sends him a bill for all that he has purchased during that month.
In the middle of December, he pays the merchant the monthly bill and life goes on in that way.

I wasn't aware of stuff happening in any other way to folks with an account.

Money_maker

But he didn't say he had a trade (or any other type) of account. Anyone without one will pay beforehand on the phone, counter or internet.

[Deleted User]

J_B wrote: »

Most builders merchants that I know of deal with many of their clients on a 'monthly account' basis.

That's generally available only to trade customers. There was nothing in the OP to suggest that might be the case here, it's simply a one-off purchase for a new patio.