Online check-in woes - do I have a case?

garythehutch

elsien wrote: »

So you ended up paying a shed load of extra money out on another flight, a hotel and transport because "you didn't want to give them the satisfaction."

Did you not have a card you could have put the extra fee on and argue the toss later, without swearing and throwing things around?

No, I didn't. I said that in the original post.

elsien wrote: »

I think you've been your own worst enemy here and created a drama where there really didn't need to be one.

I would 100% agree with you if the Jet2 product that I was told I could check in on when I booked my flights would actually allow me to do that.

What would you have done? Honestly, you've got no money until after the flight has departed, so "arguing the toss later" isn't an option. Just what would you have done?

jpsartre

garythehutch wrote: »

I would 100% agree with you if the Jet2 product that I was told I could check in on when I booked my flights would actually allow me to do that.

Where do Jet2 say you can check in through the app? I can't find any mention of this anywhere.

garythehutch

jpsartre wrote: »

None of that is relevant. Ground staff are not there to offer IT support, I wouldn't expect them to know more about the app than than anyone else.

So online check in is the only fee-free way of checking in, but don't ask Jet2 staff how this works if you ever have a problem. That's poor training and product knowledge. Especially for something so blatant as an app!

jpsartre wrote: »

You don't *have to* check in online, you can pay a fee and do airport check in. Even if you couldn't it wouldn't be discrimination. Is Facebook or Amazon discriminating against people who don't have online access because they offer services that these people can't access? Of course not.

You're comparing travelling via the air to social media. Honestly.

I thank everyone for your responses. I don't need anymore. Obviously I'm going to have to submit a case and hope for the best, I really thought I'd get some positive vibes here, all I'm getting is finger pointing, which is what I got from Jet2.

It isn't that I'm not seeing/hearing what I want to see/hear - but I genuinely hoped for a little more positivity.

PeacefulWaters

How can anybody give you something positive when you've not got anything positive in your case?

jpsartre

garythehutch wrote: »

So online check in is the only fee-free way of checking in, but don't ask Jet2 staff how this works if you ever have a problem. That's poor training and product knowledge. Especially for something so blatant as an app!

Yes, it's the only fee-free way to check in which you should have known as they explain this when you book. There was no poor training, again ground staff are not there to offer IT support.

garythehutch wrote: »

You're comparing travelling via the air to social media. Honestly.

No, I was comparing online check-in to any online-exclusive service offered by any company. Amazon was another example and they're not social media.

eDicky

garythehutch wrote: »

Plus, checking in online is indeed, checking in online. Using the app means you're "online". It doesn't say it needs to be done via a web browser specifically.

This is your mistake. Checking in online through a website is totally different to checking in using a smartphone app. Jet2 obviously do not have the latter available yet (that's why staff know nothing about it), unlike Ryanair, easyJet etc. You have 28 days prior to your flight to check in via the Jet2 website (and I can imagine no reason for your mentioned preference not to check in early) - the alternative being to pay the fee to check in at the airport. It's quite simple.

leylandsunaddict

It's not a late check in fee. It's made quite clear while you're booking that there is a charge to check in at the airport.

She also quoted a date and time to me that I had logged in to the Jet2 website at home, which was 3 weeks prior and said I could have checked in then. I don't like checking in that early, and besides with other airlines it's always 7 days prior. I didn't believe this and still don't.

You could have checked in online 28 days prior to departure, never mind 21. This is down to a lack of research on your part, and the fact you still don't believe it says a lot. Actually very few airlines have a 7 days prior check in.

Why you would assume most airlines are the same, especially one you've never used before, I've no idea. Ryanair are different to most, never mind Jet2.

Like with most airlines at most airports, the check in staff aren't employed by them. They're handling agent employees, and deal with check in for several airlines. They can't be expected to know about apps for every airline. It's not part of their job to help with IT functionality.

peachyprice

So, OP, you had a smart phone with you. When you saw you couldn't check in on the app why didn't you use your phone to visit the website instead?

beckstar1975

Erm - why couldn't you use the web browser on your phone to check in?

nearlyrich

Good luck with Jet2 "customer service" they are programmed to say no and won't take calls. They ripped my suitcase and refused to pay for repair or replacement. I won't be using them again...