Problem with Cadburys Roses

LadyDee

ospre wrote: »

I purchased a box of Cadburys Roses and there is a problem with all of the sweets in the box in as much that they are all either like powder and crumbly or rock hard like bricks. I thought I'd try a couple of them, both tasted awful and I was quite ill after eating them.

I've used the Resolver tool to complain to Cadburys and all they have offered me is £3.00 which was exactly the cost of the chocolates.

I wrote back saying £3.00 was an insult especially after being ill but this has been ignored and I've escalated it via Resolver to the highest level now.

I'm just wondering if Cadburys continue to ignore me or offer me nothing else is there anywhere where I can go with this now? I still have all the chocolates. Trading standards???

I am seeking some degree of compensation for the illness suffered.

Can anybody advise me if they have had similar issues with purchasing food that made them ill and where they took it?

Oh, come on! Why eat the second one if the first wasn't right. You cannot prove it was the chocolates made you ill- even if you show them that they were dried out or whatever.

Do people have nothing on their minds these days other than "compensation". I honestly feel the search for compensation will ultimately result in it being assigned an "itis" then sufferers will be able claim treatment for it.

elsien

If you're concerned about a batch of faulty food, surely in order to stop anyone else being ill you'd contact the authorities to investigate rather than go straight for the compo?
Or do I have my priorities wrong?

ThumbRemote

Spendless wrote: »

I was once told by someone (who had got food poisoning from a restaurant starter and made a claim) that you can only be compensated for loss. In this case you lost the money you paid for a box of chocolates you thought you'd enjoy. Some places may give you more than this as a goodwill gesture, assuming the info my friend gave me is correct.

Your friend was incorrect. Food poisoning is treated in the same way as any other personal injury.

The caveats to this are the restaurant must have been negligent, and you must be able to prove the food eaten there caused the food poisoning - neither of which the OP is going to be able to show.

Spendless

ThumbRemote wrote: »

Your friend was incorrect. Food poisoning is treated in the same way as any other personal injury.

The caveats to this are the restaurant must have been negligent, and you must be able to prove the food eaten there caused the food poisoning - neither of which the OP is going to be able to show.

This *might* have been an issue. It was an egg mayonnaise starter (remember them, back in the 80s) when the salmonella scandal was in full flow. A whole party who had dined at the restaurant and ate this starter became ill. The legal battle went on for some time (a few years) but ended up with my friend not receiving anything because the time she had off work due to food poisoning she was paid for by her employer - hence the solicitor saying she wasn't entitled to anything as she hadn't lost out (financially)

waamo

Sue them for every penny they have got. The emotional trauma alone should be worth at least £20k.

[Deleted User]

ospre wrote: »

I wrote back saying £3.00 was an insult especially after being ill but this has been ignored and I've escalated it via Resolver to the highest level now.

What "highest" level?

At least you are helping to keep the Resolver company in business...

forgotmyname

Whilst browsing the £1 shop we spotted a sweet from my childhood, Not sure if i should name it or the company?

The contents were supposed to be a powder type substance and it was just a rock hard lump. Had to break it all up whilst spoiled the experience so much so that we decided to write to them.

One humerously worded story of my joy in finding said product and the excitement and trepidation of reliving a childhood moment, although my mum and wife have say i do that daily?
Relived the moment of opening the item and finding the contents substandard to my dreams etc etc. My life is now a giant void and nothing can fill it, well until the next sweet treat

Expecting nothing back or a standard sorry we will try to do better letter, i was rather shocked to find a nice reply and a voucher for £5.

The item only cost £1 for a triple pack.

Maybe its the way you complain? Or maybe its the company?

This one were way above my expectations, a humerous reply would have had me over the moon.

[Deleted User]

forgotmyname wrote: »

Maybe its the way you complain?

I'm certain a formal complaint demanding "a level of compensation" via the Resolver company has not been well received.
I suspect their legal department may have been involved as a result. This precludes any goodwill gesture the Op might otherwise have received.

will2save

Yep, the way you complain has a massive effect on how it is handled.

I used to work in High Level Complaints for a Mobile Phone company, and can guarantee that "habitual complainers/compensation seekers" get anything but compensation.

MOST companies will give a gesture of goodwill, but again depends on what reason/how the complaint was put across.

ARandomMiser

ospre wrote: »

No, was in date, 31/12/16, it looks like they have been stored in either damp or extreme heat conditions...

If the date was 31/12/16 and your tale is from the last few weeks then it is old stock that has probably not been sold earlier in the year (maybe easter or even last Christmas) and put back in the warehouse. Warehouses are often not known for being friendly to products like chocolates and they could have had the sun shining on them or maybe experienced extremes of hot and cold which would cause what you describe.

They are usually perfectly edible but just don't taste the best - I doubt that it would have been the chocolates that made you ill (beyond something psychosomatic). What you should do is take them back to the retailer and get them to swap them - that way the retailer can check similar stick and remove it from sale if needs be.