Problem with Cadburys Roses

ospre

I purchased a box of Cadburys Roses and there is a problem with all of the sweets in the box in as much that they are all either like powder and crumbly or rock hard like bricks. I thought I'd try a couple of them, both tasted awful and I was quite ill after eating them.

I've used the Resolver tool to complain to Cadburys and all they have offered me is £3.00 which was exactly the cost of the chocolates.

I wrote back saying £3.00 was an insult especially after being ill but this has been ignored and I've escalated it via Resolver to the highest level now.

I'm just wondering if Cadburys continue to ignore me or offer me nothing else is there anywhere where I can go with this now? I still have all the chocolates. Trading standards???

I am seeking some degree of compensation for the illness suffered.

Can anybody advise me if they have had similar issues with purchasing food that made them ill and where they took it?

david39

Sounds like a very old tin of chocolates.
What was the sell by date on the tin?
If out of date, you should be dealing with the retailer.

ospre

No, was in date, 31/12/16, it looks like they have been stored in either damp or extreme heat conditions...

Februarycat

I had a packet of Malteasers that tasted odd and white bits on them. I e mailed Mars and got a £5 voucher which I was happy with as only paid £1 for the chocolates.

McKneff

Take them back to the shop .

McKneff

They would only have your word for it that it was them that made you I'll. Take the money and move on

VfM4meplse

McKneff wrote: »

They would only have your word for it that it was them that made you I'll. Take the money and move on

And bask in the knowledge you have shared your predicament online :A

Spendless

I was once told by someone (who had got food poisoning from a restaurant starter and made a claim) that you can only be compensated for loss. In this case you lost the money you paid for a box of chocolates you thought you'd enjoy. Some places may give you more than this as a goodwill gesture, assuming the info my friend gave me is correct.

Silvertabby

If they were obviously 'off' why did you eat them? If you'd taken them straight back to the shop, they would have at least exchanged them for a good box.

This is many years ago now, but when my sister and I were little we were given a Cadbury's easter egg to share. One egg between two was riches indeed back in the 1960s so, to make it last, the egg was stored in the highest kitchen cupboard and carefully doled out to us after tea. One good bite later, my sister started crying and bleeding from her mouth - she'd bitten a metal screw.

Dad packaged up the screw and rest of the egg, and returned it to Cadbury's with a strong written complaint. Less than a week later, not only did he get a very nice letter of apology, but a (to us!) massive hamper of Cadbury goods. From memory, at least 3 Easter eggs, a huge box of assorted chocolates and several assorted chocolate bars. We thought all our Easters, Christmases and birthdays had come at once!

A few days later the kitchen cupboard door fell off.

Mr.Generous

get an independent lab to analyze the chocs, get your stool samples checked out and a full report on what made you ill. Prove it was the chocs and hopefully get £50. Or accept the £3 and move on.

LadyDee

Many, many years (decades) ago my father felt that a box of matches didn't have nearly enough in it to constitute part of any reasonable "average". He counted them, wrote to Bryant & May who sent him a wholesale carton containing dozens of boxes of matches! I don't think he ever had to buy another box of matches.