New car, no locking nut, costs incurred

deaston

pappa_golf wrote: »

why did you accept the tyre without fitting ?

bit like taking your own stuff into say a computer shop and expecting them to fit for nothing ,

advise e tyres that you would like refund as they did not fit tyre

and have you got a key yet?

eTyres arrived on time with the tyre to be fitted - it's my fault (or the fault of Mini) that I didn't have the locking nut to allow them to remove the wheel and complete the tyre fitting. I don't see why eTyres should be out-of-pocket.

deaston

missile wrote: »

Why was it not possible to repair the tyre?

The very least I would expect would be for the Mini dealer to reimburse the cost of fitting.
I suggest you speak with the Dealer Principal.
Be nice, but firm.
If he does not offer satisfactory recompense, advise him you will be contacting BMW with your complain:

There was a screw right in the middle of the tyre! Also, my wife (correctly in my opinion) wanted to pay the money and replace it for the peace of mind of knowing it wasn't going to suddenly blow-out one day.

Thanks for the info - I'll do that tomorrow.

pappa_golf

, ok you need to take up the charge at the second garage cause by lack of wheel nut key

have you got the key now of is this going to happen again?

Fat_Walt

deaston wrote: »

There was a screw right in the middle of the tyre! Also, my wife (correctly in my opinion) wanted to pay the money and replace it for the peace of mind of knowing it wasn't going to suddenly blow-out one day.

Thanks for the info - I'll do that tomorrow.

So probably repairable then.

Iceweasel

missile wrote: »

Why was it not possible to repair the tyre?

The very least I would expect would be for the Mini dealer to reimburse the cost of fitting.
I suggest you speak with the Dealer Principal.
Be nice, but firm.
If he does not offer satisfactory recompense, advise him you will be contacting BMW with your complain:

BMW Complaints Department | 0843 479 8615 OR BMW (UK) Ltd Ellesfield Avenue Bracknell Berkshire RG12 8TA

You won't get much 'Joy' there - they moved to Farnborough about 2 years ago.

Try here instead:

Customer Service
BMW (UK) Limited
Summit ONE
Summit Avenue
Farnborough
Hampshire GU14 0FB

Telephone:

0370 5050 160
9am - 6pm Monday to Friday

Calls are charged at the local rate, plus your phone company's access charge.

e-mail: customer.service@bmw.co.uk

What you will need to provide:

To help us investigate and try to resolve your complaint, please provide us with the following information:

your name and address;
details of how we can contact you;
a clear description of your complaint;
details of what you would like us to do to rectify the situation;
and if appropriate, copies of any relevant supporting documentation.

Car_54

missile wrote: »

Why was it not possible to repair the tyre?

The very least I would expect would be for the Mini dealer to reimburse the cost of fitting.
I suggest you speak with the Dealer Principal.
Be nice, but firm.
If he does not offer satisfactory recompense, advise him you will be contacting BMW with your complain:

Why would you contact BMW? They will simply refer you to MINI, which has its own complaints department.

Iceweasel

Car_54 wrote: »

Why would you contact BMW? They will simply refer you to MINI, which has its own complaints department.

I think that you will find that BMW & MINI share the same 'Summit ONE' building in Farnborough - and the same switchboard. LOL

AdrianC

There's a high chance they'll say that the key was in the car when it was supplied - they may even have a copy of a checklist showing it as present - and you've lost it. You've also not checked whether it was present in the time you've had the car, so it could easily be said that you're responsible for any costs arising.

Really, you're going to be on their goodwill.

Car_54

Iceweasel wrote: »

I think that you will find that BMW & MINI share the same 'Summit ONE' building in Farnborough - and the same switchboard. LOL

I used to share a building with my wife, but it doesn't mean we spoke to each other.;)

foxy-stoat

I would press the supplying dealer for a new locking wheel key and move on, after punching yourself on the arm for not checking that there was a locking wheel nut key when you bought the car.

£32 for fitting a tyre is a lot, but in the scheme of car ownership, its not that much really.