Question - Can I Return My TV To Currys?

montythebrave

Hi Everyone,

December 2014 I took out the finance option with Currys to purchase a 65" Samsung 4k ready top of the line (this is future proof) type tv which was something in the region of £3500! I finished paying it off a few months ago.

I have just recently purchased a Playstation Pro to try my first 4k experience, so I plug it all in only to find out my tv can't do hdcp 2.2 & HDR at the same time which makes it pointless because I don't see the full scale native 4k picture it could be even though this tv was adertised in currys at the time as being amazing sales, sales, sales patter/adverts etc and could do this but failed to mention it cant do both at the same time.

So I am outraged I have spent £3500 on a apparent future proof 4k tv that said it supported hdcp 2.2 and hdr but in actually fact you can have them going at the same time which completely makes it pointless.

My question is, in this situation do I have any rights to be able to go to currys and ask to return it for a refund or a swap for a tv of equal value that actually supports the 4k technology?

Kind Regards
Jamie

cajef

montythebrave wrote: »

My question is, in this situation do I have any rights to be able to go to currys and ask to return it for a refund or a swap for a tv of equal value that actually supports the 4k technology?

So you want a refund or swap for a TV that is two years old and presumably been using for that period, not sure what the equal value is of a two year old telly.

London50

You could try but I think you will hear the laughter 10 mile away from the person you ask.

societys_child

on a apparent future proof 4k tv

Doubt there's any such thing.
TV manufacturers are adding new [STRIKE] gimmicks [/STRIKE] enhancements continuously.

Two years, you're joking, it's just about out of date . . .

teddysmum

Unless you were told that the set would actually do what you are now expecting, you don't have a case and any sales patter would be difficult to prove after such a long time.


Technology gets cheaper as it ages, so the tv (even if never used) is probably worth a fraction of what it cost then.


£3500 for a tv ? I thought £599 was extravagant.

Gavin83

No you can't. They can't claim a TV as being future proof (and I'm betting they didn't, this was your interpretation) and as long as it has the features they advertised they did nothing wrong.

You can however upgrade Samsung TVs to support new functionality with an extra box that attaches to the back. Might be worth looking into as it'll be far cheaper than replacing the set.

Bogalot

The OP may be on to something here. Samsung were advertising certain models at the time as "future proof", that was part of their marketing materials. Now I'm sure there will be lots of terms and conditions attached, but it would be interesting how they justified it now that the tv does not appear to be as they claimed.

Having said that, they must have seen the OP coming. You could have had seven excellent tvs for the cost of one. Ridiculous!

TonyMMM

"future proof" for technology products can only mean 6-12 months (if you're lucky).

Bogalot

TonyMMM wrote: »

"future proof" for technology products can only mean 6-12 months (if you're lucky).

No court would accept a reasonable interpretation of "future proof" as meaning six to twelve months given the premium charged for the tv.

The cached version of Samsung's website talks about their future proof claim, but it has now (unsurprisingly) been removed. A Google search brings it up.

I don't understand the technology enough to comment on the OP's situation, but there are lots of people complaining about the same problem. I'd suggest OP looks up those reports to see what responses people are getting from Samsung and/ or if there is a work around for the issue.

montythebrave

Well I went to Currys, explained the situation to the Samsung guy & he admitted that the tvs back in 2014 were though to be future proof and are 8 bit screens wheres now they realised they need 10 bit and that the HDR on my tv is not the true full HDR so this to me is false advertising.

Samsung also state on their website & in store at the time I was told at the time you never need to buy a new tv because you can upgrade the connections box so I asked him about this and he said unfortunatly in this case because they needed 10 bit this is built into the actual tv so I would need to get a new tv!

2 False statements for a £3500 tv, so you can understand my frustration.

He told me to go to the "Know How" desk and they may be able to do something for me, waiting in a que for 40 minutes and the guy said its not them I need to speak to its the customer services, so I got home and called customer services and they said its not them I need to speak to its the Store Manager..... But he filed a complaint for me and sent it to the store manager and took my number and said the manager will call me back.

So I will keep you updated with what happens,

I'd appreciate your advice that I should mention to the guy as I get the feeling he will try and fob me off but I feel I have a bit of a case.

Kind Regards
Jamie

SnowTiger

Gavin83 wrote: »

No you can't. They can't claim a TV as being future proof (and I'm betting they didn't, this was your interpretation) and as long as it has the features they advertised they did nothing wrong.

Currys website:

The Panasonic 4K Ultra HD TV is designed to be future-proof.

[...]

The WT600 is Panasonic’s smartest, most beautiful TV yet. To compliment the 4K Ultra HD picture, the TV features a host of class-leading innovations, future-proof connectivity and all your favourite Smart features – revolutionised for the 4K Ultra HD era.

http://techtalk.currys.co.uk/tv-gaming/tv/4k-ultra-hd-tv-why-its-time-to-upgrade/:

Four times sharper than full HD, Netflix streaming, great for sport and totally future-proof - why a 4K Ultra HD TV is a sound investment

[...]

Andy Griffiths at Samsung said: "The encouraging message to consumers is 4K Ultra HD is certainly future-proof. In a year, in the next few years there will be more and more native 4K Ultra HD content so it's worth investing in now."