Hospital staff car park PCN help needed

DollyDee_2

And ask her what happens the next time your permit is up for renewal -have you got to risk another ticket on top of the one you have already received plus the 2 prior "warnings" none of which were on your windscreen when you got to your car.

You will have to be a bit more assertive even though you don't like conflict.

creamcake7

Lets just say, yesterday I went home totally distraught,

I sent several emails to the Car Park Manager in the hope that she would understand, but she is standing firm.
She claims that as I ignored the previous two warnings I was then on the way to a PCN.

I kept saying that I was following guidance, but she was not having any of it. But she did say at one point that I should pay the fine and then appeal to have the money back !!! I am so so stuck I dont know what to do -

I wish I could somehow upload the email conversations I have had with this car park manager as it would make you so angry !! (actuall I might give it a try by just copying and pasting the wording and taking out any personal references - will give it a go later tonight)

I haven't yet spoken to my line manager as I am unsure how it will go down - I dont want to be seen as a "trouble maker" and I am scared it will affect my job in some way.

creamcake7

DollyDee wrote: »

How did you get on at work creamcake7?




Have you seen this thread?

https://forums.moneysavingexpert.com/discussion/5553960

This is not my trust unfortunately

Umkomaas

But she did say at one point that I should pay the fine and then appeal to have the money back !!!

I guess by your exclamation marks that you know this is a cynical attempt to get you off her back.

Pay this now, and no matter what appeal you put to the PPC, you will never see your money again.

steve1500

Sorry but you have to stand up for your rights.

I've just helped a friend who works for a Trust & got an invoice. Very quickly dispatched, despite the rubbish that initially came from the Trust

Car Park managers for Trusts speak from the same hymn book as the Car Parking firms as far as I'm concerned.

Virtually every car parking scammer I've checked do not comply with DH Policy regarding the use of patient information.

If they aren't complying regarding patient information, then they certainly aren't, when it comes to staff information

creamcake7

I hope this is Ok to post - obviously I have removed any personal identity and trust identity ( I don't want to get into further trouble) and as it's an email trail, it's best read from the bottom upwards ..... here goes ......

.....................

Dear **car park manager**,

Paying the fine would amount to admitting that I accept blame, which I do not believe to be correct as I still maintain I was following guidance, and also the fine is not justified as **TRUST** did not lose out on any income by my permit not being displayed.

As I mentioned earlier, it has been passed to a Debt Collection Agency and they have sent a very threating and demanding letter of £149.

I will be seeking advice from my line manager as this is causing me a lot of stress and anxiety, and is therefore affecting my day to day performance in my job. I will also be seeking Legal Advice, as I feel that although the situation is still in the control of **TRUST**, but **TRUST** are unwilling to assist any further (if this is incorrect please advise).

Kind regards
**me**


From: **car park manager**
Sent: 14 November 2016 11:08
To: **me**
Subject: RE: Multi Storey Car Park permit.

Dear **me**,

My advice would be to pay the fine and then contest as the longer the fine remains unpaid the higher it will become.

Regards,
**car park manager**

From: **me**
Sent: 14 November 2016 10:36
To: **car park manager**
Subject: RE: Multi Storey Car Park permit.

Dear **car park manager**

Thank you for your response
I will be taking advice from my line manager before I proceed any further.

I am not willing to pay a penalty fee which I do not think is justified, and if necessary after speaking with my line manager I will seek legal advice as this has now been escalated to the Debt Collection Agency.

Kind regards
**me**

From: **car park manager**
Sent: 14 November 2016 09:44
To: **me**
Subject: RE: Multi Storey Car Park permit.

Dear **me**,

The warnings notices are your opportunity to resolve any issues you have and prevent the issues from escalating to Parking Charge Notices. By ignoring the warnings you have not given yourself the opportunity to discuss the issues. The notices are issue by **TRUST** employees.

To resolve the matter you need to pay the Parking Charge Notice as it has been issued correctly.

You have spoken to the correct person in the Trust regarding the PCN, that person being me.

From: **me**
Sent: 14 November 2016 08:57
To: **car park manager**
Subject: FW: Multi Storey Car Park permit.

Dear **car park manager**,

Please could you advise who I can escalate this to within **TRUST**.

At the weekend I had a very threatening letter from a Debt Recovery Agency, which has obviously caused me a lot of distress and upset. I need to have this matter resolved as soon as possible as it is having a very detrimental effect on my health.

I still maintain that I was following guidance from the car park office, and as such each of the warnings and the PCN should be dismissed.

As per your earlier email, you have stated that if I had called through at the time of the warnings, they would have been dismissed, which leads me to think that you agree they are not valid. So please advise why they cannot be dismissed now ?

I need to have this resolved asap, so if you are unable to help any further please direct me to the correct person within **TRUST**, as I feel the Trust has a duty of care towards its staff which I don’t think is being fulfilled in this instance

Kind regards
**me**



From: **me**
Sent: 11 November 2016 14:33
To: **car park manager**
Subject: RE: Multi Storey Car Park permit.

Thank you **car park manager**,

I can see that I should have followed the notice and called through, but at the time I must have dismissed it with the thought that I was only following guidance, so it would not be relevant – are these notices issued by **TRUST** or by the Legion Group?

Please could you also advise who I can contact within **TRUST** to review this notice as I still feel it is a case of conflicting guidance, and one which I do think requires reviewing. This notice is causing me a lot of distress and I wish to have the matter resolved, but I still maintain that I was following guidance.

The trust has not at any point lost out on income due to the permit not being displayed, I have always had a continuing payment through my salary.

Kind regards
**me**



From: **car park manager**
Sent: 11 November 2016 14:10
To: **me**
Subject: RE: Multi Storey Car Park permit.

Dear **me**,

The warning notice contains a sentence that states:
To discuss your warning and the possibility of having it revoked please contact the Customer Service Centre on the number below, this may help prevent the warning escalating to a Parking Charge Notice.

Regards,
**car park manager**

From: **me**
Sent: 11 November 2016 14:00
To: **car park manager**
Subject: RE: Multi Storey Car Park permit.

Dear **car park manager**,

Please could you remind me again of the wording on the warning notices that are issued.

I need to check if it states I should have contacted the car park office to advise if I thought it was not valid. If it does, then I apologise that I did not do so, but as I have stated previously I was following guidance from the office, and felt it was not relevant.




From: **car park manager**
Sent: 11 November 2016 13:53
To: **me**
Subject: RE: Multi Storey Car Park permit.

Dear **me**,

Taking your permit to the car park office would not have been an issue if you hadn’t already had 2 offences.

If this had been your 1st offence you would have been issued a warning, you could then have rung up and explained you were renewing your permit and the warning would have been deleted.

Regards,
**car park manager**

From: **me**
Sent: 11 November 2016 13:44
To: **car park manager**
Subject: RE: Multi Storey Car Park permit.

Dear **car park manager**,

Please see copies of emails from **car park administrator** to advise I need to bring my permit into the car park office in order for a new one to be issued.

This then would leave my car without a permit displayed for the duration of the day, and in **car park administrator**’s email, he does not state that I should leave a note (or anything else) in my windscreen to advise of the situation – so as far as I am aware I am following guidelines.

Please advise

Kind regards
**me**




From: **car park manager**
Sent: 11 November 2016 13:37
To: **me**
Subject: RE: Multi Storey Car Park permit.

Dear **me**,

Having looked into the issuing of your parking charge notice I can confirm the following:
· 1st warning 01/03/16
· 2nd warning 31/05/16
· PCN issued 06/09/2016

You were issued with 2 warnings prior to the Parking Charge Notice. If your first offence had been on 06/09/2016 you would have received a warning however this was your 3rd offence hence the issuing of a Parking Charge Notice.

Due to the information above your ticket still stands and you will need to pay the fine.

Regards,
**car park manager**


From: **me**
Sent: 11 November 2016 10:03
To: **car park manager**
Subject: RE: Multi Storey Car Park permit.

Hi **car park manager**,

The PCN was issued on the 6th September and my car reg. is ******

Thank you
**me**



From: **car park manager**
Sent: 11 November 2016 09:45
To: **me**
Subject: RE: Multi Storey Car Park permit.

Dear **me**,

In order for me to look into this I need to know your car reg and the date of the Parking Charging Notice.

Regards,
**car park manager**

From: **me**
Sent: 10 November 2016 14:12
To: **car park manager**
Subject: RE: Multi Storey Car Park permit.

Dear **car park manager**,

I am following on from my earlier emails regarding the parking ticket which was issued to me on the 6th September.

I have tried to appeal this ticket with the Legion Group, but they are rejecting my appeal on the basis that it is over the 28 days period of when the ticket was issued.
The 28 days expired on the 4th October and the first I learnt of this offence was the 8th October when I received a letter through the post.

I have been emailing them since the start of this horrible situation, but I am not getting any response. I have even requested a POPLA (Parking On Private Land Appeal) code so that I can appeal through POPLA, but Legion Group are refusing to supply a code.

I am emailing you (**TRUST** - as owners of the car park), to request that you review my appeal and if you agree with my reasons for appeal, contact Legion Group with a request to have the ticket dismissed.

Kind regards
**me**



From: **car park manager**
Sent: 24 October 2016 11:51
To: **me**
Subject: RE: Multi Storey Car Park permit.
Dear **me**,

I am aware of the process and if you had left your vehicle without a permit for the first occasion when renewing a permit it would only have been your first offence and this would have resulted in a warning not a ticket.

Regards,
**car park manager**

From: **me**
Sent: 24 October 2016 09:59
To: **car park manager**
Subject: RE: Multi Storey Car Park permit.

Thank you for your reply **car park manager**,

I am intending to appeal via Legion, but I felt I needed to point out the process to yourself – I had to leave the car without a permit in order for it to be renewed.
In hindsight, I suppose I should have left a note on my dashboard to advise I was getting the pass renewed, as that may have prevented this distress.

From: **car park manager**
Sent: 24 October 2016 09:52
To: **me**
Subject: RE: Multi Storey Car Park permit.

Dear **me**,

You would need to appeal via the correct route i.e. via Legion.

I can tell you that there are certain circumstances whereby you would be issued with an instant ticket but in most circumstances you would have received 2 warnings first.

Regards,
**car park manager**

From: **me**
Sent: 18 October 2016 09:57
To: **car park manager**
Subject: Multi Storey Car Park permit.

Dear **car park manager**,

I am just dropping you an email to make you aware of a situation that I have found myself in regarding my car park pass (multi storey).

I had a letter come to my home address on Saturday from an external security company (Legion Group), and it stated that a car park notice was affixed to my car on the 6th Sept as I was breeching the rules and regulations regarding my permit. I will be appealing this on the following two points

1. This is the first I am hearing about this breech – I did not have a notice affixed to the car, else I would have dealt with it immediately. I can only assume that it has been removed from my car once it was affixed.
2. My permit is on a 3 month basis due to health reasons, and I have an email from **car park administrator** advising me to bring my old permit to the car park office where he would then issue a new permit. This is why on the day of the alleged offence, I had removed the permit when I started work (8am) and visited the car park office at lunchtime and then placed the new permit at the end of the day. I cannot see how else I would have been able to renew my permit.

I spoke to **car park administrator** in the Car Park Office yesterday, and he advised that as a Trust there was nothing that could be done to assist me, and that I need to go down the appeal channel. Are you able to offer any further advice? This is obviously a very upsetting and distressing situation for me to be in, as I don’t think I have breached any rules.

Kind regards
**me**

Redx

I would not pay this AT ALL and if LEGION wish to try the matter in court then I would tell the car park manager they will be called to court on behalf of the trust to explain themselves to a judge

I would also tell them that the court would be asked to accept POPLA as the ADR in this case, so LEGION would have no option but to issue a POPLA code

I would also complain to the BPA by email asap with copies of the notices and the fact that a popla code was not given

the reason behind this is that LEGION had to issue the NTK in the post between day 29 and day 56 following this windscreen ticket incident and should have allowed a further 28 days for an appeal, at which point they either cancel or give a popla code

so IMHO the PPC (legion) have broken the BPA CoP by not issuing a popla code when you appealed the postal notice (NTK)

if you do pay it , you will have no chance at getting it overturned and reimbursed , so better to let POPLA or a judge decide

complain to the BPA , tonight , by email (see the NEWBIES sticky thread, BPA code breach , no popla code issued)

BPA details

OCS Group (UK) Limited t/as Legion Group

http://www.legiongroup.co.uk

Guys_Dad

From: **car park manager**
Sent: 24 October 2016 11:51
To: **me**
Subject: RE: Multi Storey Car Park permit.
Dear **me**,

I am aware of the process and if you had left your vehicle without a permit for the first occasion when renewing a permit it would only have been your first offence and this would have resulted in a warning not a ticket.

Regards,
**car park manager**

Does it require you to take your old permit to get it replaced and is that an instant on-the-spot replacement? And did you get a warning previously?

What exactly does the letter informing you to change your pass contain re instructions to replace?

You need to do what I wrote in my previous post keeping the letter short, to-the-point and assertive. I am afraid your previous efforts shw weakness and fail to make the salient point.

Get tough before it's too late!!!!

DollyDee_2

creamcake7 wrote: »

This is not my trust unfortunately

Any trust not just Macclesfield. Not expecting you to act on it now but you may want to in the future.

DollyDee_2

What do all the other permit holders do? Do they get tickets every time their permits need renewing?

You have been far more proactive (sorry, I actually hate that word) than I think anyone on here thought you had been and it's awful you are in such a state about this.

I personally cannot advise anymore, I am not experienced enough, but I am seriously beginning to wonder who this "Car Park Manager" is employed by - Legion or the Trust?

Listen to Guys Dad & Redx, they know what they are talking about.

Best Wishes - Dolly