Another seller to avoid:

Flyonthewall

A_Pict_In_A_Past_Life wrote: »

Heh, maybe - but probably not if it's something either expensive OR that matters to you.;)

You could have the same issue elsewhere. In fact, you could have bought one off ebay and it be fine, but instead you bought one in a shop that wasn't. You just never know.

How about something you want at, say, Argos. You'll buy off their site? Buy instore. But buying from them through ebay is to be avoided?

It being expensive or mattering to you doesn't mean it'll be better if purchased elsewhere.

A_Pict_In_A_Past_Life

Flyonthewall wrote: »

You could have the same issue elsewhere. In fact, you could have bought one off ebay and it be fine, but instead you bought one in a shop that wasn't. You just never know.

How about something you want at, say, Argos. You'll buy off their site? Buy instore. But buying from them through ebay is to be avoided?

It being expensive or mattering to you doesn't mean it'll be better if purchased elsewhere.

Ah yes, Argos.
Since you mention them specifically I have never had a problem returning an item there.
Never.

So from my personal experience yes, given eBay has caused problems but Argos hasn't.
(More than discussed in this thread, too.)
Tell me, would that make YOU more-inclined to use eBay?

Flyonthewall

A_Pict_In_A_Past_Life wrote: »

Ah yes, Argos.
Since you mention them specifically I have never had a problem returning an item there.
Never.

So from my personal experience yes, given eBay has caused problems but Argos hasn't.
(More than discussed in this thread, too.)
Tell me, would that make YOU more-inclined to use eBay?

It was just the first well-known store that popped into my head that I know is on ebay. Point was ruling out all ebay sellers is OTT if you'd be willing to buy from some who sell elsewhere.

If the item you wanted was slightly cheaper on their ebay store to instore or their own site it would be silly to avoid them just because it's on ebay.

I carefully read listings and look properly at the photos, plus ask questions before bidding/buying if uncertain about anything. I also look carefully at their feedback. With any store or item I'll read reviews. Who is selling the item or where doesn't matter so long as it's a trusted site and the above is all fine.

I'd have missed out on some great bargains had I not used ebay for certain items because of value or the item mattering to me. I'd also have paid out more if I'd always just used ebay for everything and not shopped elsewhere.

A_Pict_In_A_Past_Life

Flyonthewall wrote: »

It was just the first well-known store that popped into my head that I know is on ebay. Point was ruling out all ebay sellers is OTT if you'd be willing to buy from some who sell elsewhere.

If the item you wanted was slightly cheaper on their ebay store to instore or their own site it would be silly to avoid them just because it's on ebay.

I carefully read listings and look properly at the photos, plus ask questions before bidding/buying if uncertain about anything. I also look carefully at their feedback. With any store or item I'll read reviews. Who is selling the item or where doesn't matter so long as it's a trusted site and the above is all fine.

I'd have missed out on some great bargains had I not used ebay for certain items because of value or the item mattering to me. I'd also have paid out more if I'd always just used ebay for everything and not shopped elsewhere.

I'm sure your advice will be heeded by consumers across the land.

Flyonthewall

A_Pict_In_A_Past_Life wrote: »

I'm sure your advice will be heeded by consumers across the land.

It's basically just common sense - know what you're buying. It's obviously never going to be the case that everyone does that. People will always half read listings, decide the listing says something it doesn't, ignore feedback or avoid certain sites/shops for no real reason etc.

Still, if you or anyone else avoid ebay for specific items that I'm happy to buy off ebay I'm good with that - I'm more likely to get a bargain!

shopbot

Flyonthewall wrote: »

The law gives you 30 days, as does ebay.

Not correct.

The 30 days applies to whether goods are of satisfactory quality. This is different from goods being faulty.

For faulty goods, in the first six months the onus is on the retailer to prove that that the goods aren't faulty. After six months the onus moves to the buyer.

http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

Alternatively here is the exact wording in 19 (14):
http://www.legislation.gov.uk/ukpga/2015/15/section/19/enacted

shopbot

Flyonthewall wrote: »

The law is that you can get a refund within 30 days. Same as ebay give to open a case. After that you'd have to prove the item was previously faulty.

http://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product
.

It's six months before you have to prove that the item isn't faulty. In your link it's detailed in the Six Or More paragraph.

Flyonthewall

shopbot wrote: »

Not correct.

The 30 days applies to whether goods are of satisfactory quality. This is different from goods being faulty.

For faulty goods, in the first six months the onus is on the retailer to prove that that the goods aren't faulty. After six months the onus moves to the buyer.

http://www.which.co.uk/consumer-rights/regulation/consumer-rights-act

Alternatively here is the exact wording in 19 (14):
http://www.legislation.gov.uk/ukpga/2015/15/section/19/enacted

"30-day right to reject
Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this quickly.
This right is limited to 30 days from the date you buy your product. After 30 days you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period."

From the first link you gave. Clearly mentions 30 days and faults.

My comment was based off this and therefore correct.

To add, the next part of my post said "after that" and I'd like to point out the after that is based on after 6 months, not the time inbetween.

We were talking ebay and Paypal who have 30 days and 180 days for opening a case so the 6 months, if paid by Paypal, can be dealt with via a Paypal case.

To cover that 6 months otherwise:


"The first six months
If you discover the fault within the first six months from purchase, it is presumed to have been there since the time of purchase - unless the retailer can prove otherwise.
During this time it's up to the retailer to prove that the fault wasn't there at the point of purchase - it's not up to you to prove that it was."

Between the 30 days and 6 months it's up to the seller to prove wasn't there at the point of purchase, as you say, although getting them to do anything may be another matter. In that time you aren't automatically entitled to a refund as you are in the first 30 days.

By giving 30 days to open a case ebay are following the law.