Another seller to avoid:

A_Pict_In_A_Past_Life

As above, another seller to avoid: urmodbase on eBay.
(Also on Amazon, note.)

Sells a variety of LED bulbs as a business seller.
Based in Ireland.
(Yes I know; my own daft fault.)
Specialist LED auto bulbs etc, & listings state: "Covered by 12 month no hassle warranty."
Untrue.

An EU seller like the renowned Chinese - return at your own cost & probably for more than the item is worth.
Hardly hassle-free.
Very poor attitude.

Why oh why does eBay have such a problem when it comes to goods which are guaranteed?
I must admit, I only buy items of lower worth from eBay for this very reason.
eBay take note - IME your competitor Amazon is infinitely better with warranted goods.

custardy

Have you had to return an item?

theonlywayisup

A_Pict_In_A_Past_Life wrote: »

As above, another seller to avoid: urmodbase on eBay.
(Also on Amazon, note.)

Sells a variety of LED bulbs as a business seller.
Based in Ireland.
(Yes I know; my own daft fault.)
Specialist LED auto bulbs etc, & listings state: "Covered by 12 month no hassle warranty."
Untrue.

An EU seller like the renowned Chinese - return at your own cost & probably for more than the item is worth.
Hardly hassle-free.
Very poor attitude.

Why oh why does eBay have such a problem when it comes to goods which are guaranteed?
I must admit, I only buy items of lower worth from eBay for this very reason.
eBay take note - IME your competitor Amazon is infinitely better with warranted goods.

A warranty/guarantee can be whatever the seller wants it to be.

Legislation on the other hand extends from the UK to the EU.

Flyonthewall

They have a 4.5/5 rating on Amazon UK and 99.7% on ebay so telling people to avoid them seems a bit harsh.

If their was an issue with the item they should pay for return postage. If it was a change of mind then it's up to the buyer to pay postage.

Warranties/guarantees can cover various things and they are in no way anything to do with the selling platform unless you're buying direct from them.

A_Pict_In_A_Past_Life

The seller refuses to refund postage - or rather has said they WOULD refuse to refund postage - were I to post this to them in the (?vain) hope of getting the faulty item replaced.

The "so sue me" attitude of this seller does exactly not inspire confidence in posting for return without tracking - or indeed of item being accepted as faulty.
(I was actually told to "try and open a case with eBay or Paypal" despite being quite pleasant in my request.)

As for Uk & EU law .......... doesn't apply to eBay.
Does it?
Because there seem to be many instances where guarantees on goods purchased through eBay have not been honoured - even with UK sellers.

It seems that sellers can advertise goods however they want and ignore the legalities after 30 days (yes, or maybe 180 days via Paypal) IF they sell via eBay.

A_Pict_In_A_Past_Life

Flyonthewall wrote: »

They have a 4.5/5 rating on Amazon UK and 99.7% on ebay so telling people to avoid them seems a bit harsh.

If their was an issue with the item they should pay for return postage. If it was a change of mind then it's up to the buyer to pay postage.

Warranties/guarantees can cover various things and they are in no way anything to do with the selling platform unless you're buying direct from them.

Yes & I'm probably one of them! (Positive feedback that is).
Try changing feedback once this kind of thing happens.
You can't.
Not on eBay; I tried.

Oh & as I said, I have a message confirming that they refuse to pay return postage for faulty items after 30 days.

Flyonthewall

A_Pict_In_A_Past_Life wrote: »

The seller refuses to refund postage - or rather has said they WOULD refuse to refund postage - were I to post this to them in the (?vain) hope of getting the faulty item replaced.

The "so sue me" attitude of this seller does exactly not inspire confidence in posting for return without tracking - or indeed of item being accepted as faulty.
(I was actually told to "try and open a case with eBay or Paypal" despite being quite pleasant in my request.)

As for Uk & EU law .......... doesn't apply to eBay.
Does it?
Because there seem to be many instances where guarantees on goods purchased through eBay have not been honoured - even with UK sellers.

It seems that sellers can advertise goods however they want and ignore the legalities after 30 days (yes, or maybe 180 days via Paypal) IF they sell via eBay.

If within 30 days via ebay case then they have no choice but to pay for return postage for not as described.

The law is that you can get a refund within 30 days. Same as ebay give to open a case. After that you'd have to prove the item was previously faulty.

http://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

It's not maybe 180 days with Paypal, it is 180 days. There's no maybe about it, if it's within that timeframe you can open a case. Doesn't have to have been via ebay, it's something that applies when you use Paypal regardless of where you buy through.

Again, a warranty/guarantee doesn't mean you are guaranteed to get a refund about 30 days as what is offered as a warranty/guarantee can vary.

A_Pict_In_A_Past_Life

Flyonthewall wrote: »

If within 30 days via ebay case then they have no choice but to pay for return postage for not as described.

The law is that you can get a refund within 30 days. Same as ebay give to open a case. After that you'd have to prove the item was previously faulty.

http://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

It's not maybe 180 days with Paypal, it is 180 days. There's no maybe about it, if it's within that timeframe you can open a case. Doesn't have to have been via ebay, it's something that applies when you use Paypal regardless of where you buy through.

Again, a warranty/guarantee doesn't mean you are guaranteed to get a refund about 30 days as what is offered as a warranty/guarantee can vary.

And after 180 days?

The law also very clearly says "you can’t mislead or harass consumers by, for example:

• including false or deceptive messages
• leaving out important information"

(That is from The Consumer Protection from Unfair Trading Regulations - which is also in EU law BTW.)


So, my warranty was clearly stated as being 12 months.
AND was clearly stated as being "hassle free".


Perhaps you can explain which part of either of those statements (which encouraged me to purchase the item) eBay will uphold?
Since NOT upholding what is stated in an eBay listing is therefore making the product description misleading.

Flyonthewall

A_Pict_In_A_Past_Life wrote: »

And after 180 days?

The law also very clearly says "you can’t mislead or harass consumers by, for example:

• including false or deceptive messages
• leaving out important information"

(That is from The Consumer Protection from Unfair Trading Regulations - which is also in EU law BTW.)


So, my warranty was clearly stated as being 12 months.
AND was clearly stated as being "hassle free".


Perhaps you can explain which part of either of those statements (which encouraged me to purchase the item) eBay will uphold?
Since NOT upholding what is stated in an eBay listing is therefore making the product description misleading.

It might be hassle free, if the warranty/guarantee covers you.

What does their warranty say?

They might have a rubbish attitude, they're seemingly not an amazing seller, but that doesn't mean they're doing anything wrong legally.

theonlywayisup

A_Pict_In_A_Past_Life wrote: »

As for Uk & EU law .......... doesn't apply to eBay.
Does it?

Ebay is not above the law, don't be so silly.

A_Pict_In_A_Past_Life wrote: »

It seems that sellers can advertise goods however they want and ignore the legalities after 30 days (yes, or maybe 180 days via Paypal) IF they sell via eBay.

You seem very confused.

Paypal and Ebay do not offer warranties/guarantees on items. They merely guarantee you get the item you ordered.

theonlywayisup

Flyonthewall wrote: »

If within 30 days via ebay case then they have no choice but to pay for return postage for not as described.

The law is that you can get a refund within 30 days. Same as ebay give to open a case. After that you'd have to prove the item was previously faulty.

http://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product

It's not maybe 180 days with Paypal, it is 180 days. There's no maybe about it, if it's within that timeframe you can open a case. Doesn't have to have been via ebay, it's something that applies when you use Paypal regardless of where you buy through.

Again, a warranty/guarantee doesn't mean you are guaranteed to get a refund about 30 days as what is offered as a warranty/guarantee can vary.

Ebay and Paypal offer a guarantee you get the item you ordered and it is as described.

The oP has not reported the item to have failed ON FIRST USE. Therefore Ebay and Paypal do not apply regardless of timings.