Noddle

Willsie01

I can't register with Noddle because my short term memory is poor and I can't answer the questions like how long ago did I have a new mobile contract.
How do I contact them to prove who I am?

theburningcat

You would probably have saved yourself a lot of time by checking before answering. I'm not sure about Noddle but with Experian's own service, you have to print off a bunch of documents and send them in. Look for an address.

GingerBob_3

Willsie01 wrote: »

I can't register with Noddle because my short term memory is poor and I can't answer the questions like how long ago did I have a new mobile contract.
How do I contact them to prove who I am?

A particularly stupid question to ask someone. It has a high chance of being answered incorrectly. Do the people who dream up these so-called "verification systems" live in the real world?

ukamber1

Willsie01 wrote: »

I can't register with Noddle because my short term memory is poor and I can't answer the questions like how long ago did I have a new mobile contract.
How do I contact them to prove who I am?

You could e-mail them on: contact@noddle.co.uk

or they have a twitter account that accepts direct messages, which seems to work as I contacted them via that option a few weeks ago.

I find Noddle slow to reply, alot slower than Experian or Equifax but the 2 options above seem your best option and hopefully they can confirm what you need to do.

SeaDweller

Do you not have an e-mail of a contract renewal? Or is the bill available online? The questions are just details based on (mostly) recent bills and credit limits that they have on record. Alternatively, look to see when your contract is due for renewal and take off 12/18/24 months as appropriate...

Willsie01

won't work I'm afraid as I don't have a mobile contract anymore as I use a GiffGaff SIM.
I just don't remember how many years ago I had my last contract and haven't kept the details.
Why would I?

Willsie01

Neither Experian or Equifax put up this barrier to registration so why would I have had the info to hand and as a another of my replies in this thread explains I don't have the information to give.

Willsie01

Thanks for the contact details

Dobbibill

Try checking your bank statements for the payments going out of the account for the mobile contract, otherwise if you can access the reports from the other CRAs then use the data from them to answer the Noddle questions.

These questions are designed so that only you know the answers for obvious reasons.