Flight Overbooked - No reply from Wizz Air

boyceuk

To cut a long story of a nightmare days travel short; I was due to fly from Luton to Ljubljana with Wizz Air in July. They overbooked the flight, and even thought we had checked in online the day before and were at the front of the queue in the airport, were denied boarding because there was no spare seats.


The only way to contact them is through there online web form so I sent them all the details, claiming 400 EUR in compensation for each of the two passengers and an additional £490 in booking a last minute flight with EasyJet so we could still go on holiday.
40 days later they have still not replied. I have rang there "Customer Services" phone number twice, which costs £1.10 a minute and keeps you waiting in the queue for ages and they did not help. Saying that this is dealt with by a different team that does not accept phone calls in or out...


What can I do?

DrA_Harrogate

This is of course 'denied boarding' and compensation is due. So download Vauban's guide (google), read it at least twice, and work out your best line. Since WizzAir is based in Hungary you may need to use the European route. 'Resolver have a UK address for them:

Postal address The Coliseum
Watchmoor Park, Camberley
GU15 3YL

Phone Number: 0844 249 2075

Also put your flight details into a nwnf website

JPears

And you should also claim a refund for your unused tickets.

Ian011

Usage of an 0844 number for after-sales enquiries and issues is a breach of regulation 41 of the Consumer Contracts Regulations 2013, effective 13 June 2014. http://www.legislation.gov.uk/uksi/2013/3134/regulation/41/made

Check their website for a compliant number starting 01, 02, 03 or 080 else be prepared to exercide your right to a refund of call costs under Regulation 41(2).

boyceuk

Thanks for the info.

JPears - We are currently claiming for;
1) EU compensation
2) Cost of additional flight with another airline to our destination, as Wizz Air were unable to provide us with an alternative.

Are you saying we should also be including;
3) The original cost of our unused ticket?
I didn't include this as 2) was more than 3)

JPears

If you are claiming expense for alternative flights, then no don't claim refund. But if they refuse, and this could be more difficult to enforce, they cannont deny you a refund.

zaax

If you paid by card they are liable as well (see http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange )

Vauban

Pretty sure this site doesn't allow advertising or self-promotion, Arnie. Though if you'd like to offer folk here insights or advice, I'm sure that would be welcome.

Arnie_Becker

Well there's enough free publicity for Bott and Co

JPears

Because they are a known, trusted firm who have been involved in and championed the passengers rights, including taking forward several Supreme Court cases over the years. Regulars here only recommend them because 99% of the time they do the job effectively but have no finanical or business connection with them.

leylandsunaddict

Arnie_Becker wrote: »

Well there's enough free publicity for Bott and Co

Your company seem to be trying to make up for it by spamming TA where advertising isn't allowed either