TalkTalk new prices

Etccarmageddon

it is definitely against ofcom rules which came into force 2 years ago

and my email will be:-

I note you have emailed me today informing me of a price increase

as you are aware but omitted to mention this in your email, this is a mid contract price increase.

therefore as per ofcom rules I will be leaving without penalty having decided that I don't want to pay the new price

Etccarmageddon

I have done the online chat and confirmed ofcom rules to them and have proof of the online chat.

jh376

How did they react? They wouldn't accept it from me and are getting a manager to call me later today. I've got everything I need to hand, just hope it works.

Fortyfoot

FLOJO wrote: »

I have also received the email about the price increase. My deal was due to expire in January and would have looked to switch then but may as well do it now. As I haven't switched before I am looking for some advice. Do I need to contact talk talk to let them know I wish to cancel and then start the switching process to a new provider, in this case plusnet?

The advice I received is in this thread, do not cancel!

https://forums.moneysavingexpert.com/discussion/5534586

Fortyfoot

Etccarmageddon

jh376 wrote: »

How did they react? They wouldn't accept it from me and are getting a manager to call me later today. I've got everything I need to hand, just hope it works.

me

" I note you have emailed me today informing me of a price increase as you are aware but omitted to mention this in your email, this is a mid contract price increase.

therefore as per ofcom rules I will be leaving to go to another provider without penalty having decided that I don't want to pay the new price"

them "I understand"

"There is no need to leave as we offer the fixed price plan."
"This will be fixed for 18 months."

me " no thank you and good bye"

them "We promise to fix your price for 18 months, all in one low price which includes line rental.

You'll have peace of mind, the price you see is what you'll pay fixed for 18 months."

me " no thank you, I'm going now as I have work to do thank you

them "Alright, is there anything you want me to help you with?

teddysmum

Terry98 wrote: »

All the new prices now include rental charges so are you saying it is not worth using line rental saver anymore?

No.


I understand, from reading , that people who have saver will be able to keep it , provided they start another before the present one runs out (ie no gaps), but new customers cannot have it.

teddysmum

Etccarmageddon wrote: »

me

" I note you have emailed me today informing me of a price increase as you are aware but omitted to mention this in your email, this is a mid contract price increase.

therefore as per ofcom rules I will be leaving to go to another provider without penalty having decided that I don't want to pay the new price"

them "I understand"

"There is no need to leave as we offer the fixed price plan."
"This will be fixed for 18 months."

me " no thank you and good bye"

them "We promise to fix your price for 18 months, all in one low price which includes line rental.

You'll have peace of mind, the price you see is what you'll pay fixed for 18 months."

me " no thank you, I'm going now as I have work to do thank you

them "Alright, is there anything you want me to help you with?

I rang them as a prospective new customer and they tried telling me that a price increase, but fixed for 18 months, was a better option than before.


Utter nonsense.


This is all because of lots of idiots raving about paying for a line they don't use, not realising that an all in deal takes away bargaining power at the end of their fixed term and the price for cheap broadband with a separate line charge will be the same of less tan they are going to pay, now.

Silvercloud

I've been with TT for 3 months and,unhappy with their service am using this price hike as an opportunity to get out of my contract penalty free (as their customer service adviser indeed confirmed I could).

Unfortunately it was the only time I managed to speak to a customer adviser and she wouldn't or couldn't deal with it and told me to contact their cancellation team on 0345 172 0088,the same number I had called her on.

Well,I've been trying for two days to get through to someone but despite numerous time wasting attempts spent listening to their 'on hold' music no one will answer (I imagine they're busy with the desperate hordes trying to jump ship).

I want to cancel by the end of today (to take advantage of BT's offer which ends Tuesday) but TT's website says you must do so by ringing them;mmmmmmmm,circle of death.

bsod

https://www.theguardian.com/money/2016/oct/03/half-talktalk-customers-price-rises-all-in-pricing

"The company said existing customers on better “deals” can keep those discounted prices until they expire."

jh376

So after my web chat earlier this week, a manager called me to 'explain' the situation. Frankly, I can't be bothered with changes, even if they're for the better... I just wanted out.

Despite being told on web chat that I couldn't get out mid-contract penalty free, the manager on the phone said I was right (after he put me on hold and consulted someone for a moment). He did attempt to offer me something else, but he was literally throwing random numbers... I wasn't interested.

He finally put me through to cancellations, who were more aggressive and tried to keep me (despite saying from the offset, politely, I'm not interested I just want to leave). After 5 minutes, he conceded, and went ahead with the cancellation penalty-free. I had the option to leave and let another ISP deal with taking on my connection, but I'm quite happy to lose my services as I was planning to move out anyway...

So, anyone who has had a price hike, tell them about the Ofcom rules since 2014 stating that customers can leave mid-contract penalty free if their monthly cost has increased. Just keep repeating 'this is penalty free, isn't it?' whenever you're handed to a new person, to make sure no one can be mistaken.