Bank of Scotland "LIVE CHAT"

50Twuncle

I have just opened a BOS account and when I was opening it - LIVE CHAT popped up - which allowed me to ask a few questions
To start with - I am unable to speak on the phone due to a disability
The bank does not offer any other way of communicating with it, other than by phone or snail mail !
No "secure" messaging
No "email"

I have now some time - trying to get the "LIVE CHAT" to reappear and am unable to do so,,,
I was wondering why ?

Oakdene

If you go to this page, http://www.bankofscotland.co.uk/sharedealing/contact-us/accessible-services/ then click log in it shoudl take you to live chat

50Twuncle

Oakdene wrote: »

If you go to this page, http://www.bankofscotland.co.uk/sharedealing/contact-us/accessible-services/ then click log in it shoudl take you to live chat

Tried that - it is another login for sharedealing - so no access !!
I was able to access it previously, but how ?

xkpa

Try to open the link in Private Window in your browser or delete your cookies/cache and try again, it should appear.

50Twuncle

xkpa wrote: »

Try to open the link in Private Window in your browser or delete your cookies/cache and try again, it should appear.

Still no good

agrinnall

This suggests that there is no live chat available (it looks like they are trying to get you to use their services as an intermediary, at a cost).

https://gethuman.com/chat/Bank-of-Scotland

50Twuncle

Right - so in the 4 days since I chatted to them - they have stopped LIVE CHAT ?

agrinnall

Maybe it was available by mistake, and should only have been seen by sharedealing customers.

societys_child

. . or maybe they don't wanna talk to you anymore

sorry, couldn't resist

Candyapple

50Twuncle wrote: »

Right - so in the 4 days since I chatted to them - they have stopped LIVE CHAT ?

I just used the link posted to see if it worked and lo and behold, 2 seconds later a little window popped up so live chat is still working/available. I'm not a customer so wasn't logged in or anything.

Try this:

http://t i n y u r l.com/hhhojgd

(Remove the gaps between the letters, for some reason MSE don't like the word/link?)

agrinnall

Candyapple wrote: »

I just used the link posted to see if it worked and lo and behold, 2 seconds later a little window popped up so live chat is still working/available. I'm not a customer so wasn't logged in or anything.

Try this:

http://t i n y u r l.com/hhhojgd

(Remove the gaps between the letters, for some reason MSE don't like the word/link?)

Yes, but as stated in previous posts that is the live chat for share dealing, which is not what the OP wants. It is very unlikely that the operators there would be able to deal with banking enquiries.