Bank of Scotland "LIVE CHAT"

50Twuncle

Update :
I did keep trying and eventually a live chat box popped up again
How this happened appears to be totally random - I have not been able to replicate the conditions again - but at least I know that it exists !!
BOS have a 'one way' secure messaging system - TO customers !!
No way of replying - how stupid ?

System

Don't you have a local Halifax Bank of Scotland branch??

Failing that, probably best to open an account with messaging. My old Flex account with Nationwide had that facility but weren't very fast to respond.

50Twuncle

SPalin wrote: »

Don't you have a local Halifax Bank of Scotland branch??

Failing that, probably best to open an account with messaging. My old Flex account with Nationwide had that facility but weren't very fast to respond.

Thanks - I already have a Nationwide flex account - and have done for 15 years +

50Twuncle

Another question - since BOS is linked to both Lloyds and Halifax - is it possible to pay cash into a BOS account at either of these banks ?

GingerFurball_2

Halifax .

firefox1956

Maybe its like some of the other live chats.
If they are busy the option just disappears ??
BT live chat is like that I find.
HTH

EssexExile

firefox1956 wrote: »

Maybe its like some of the other live chats.
If they are busy the option just disappears ??
BT live chat is like that I find.
HTH

Yup, I started a conversation on BT live chat then, while waiting for a response phoned them, after pressing lots buttons & speaking to their voice recognition machine, eventually got a human being in the UK, sorted out my problem & wished him good day, meanwhile no response from live chat. Not very live obviously.

50Twuncle

I have sent a complaint to BOS to see why they do not want people to communicate with them......

Robisere

Candyapple wrote: »

I just used the link posted to see if it worked and lo and behold, 2 seconds later a little window popped up so live chat is still working/available. I'm not a customer so wasn't logged in or anything.

Try this:

http://t i n y u r l.com/hhhojgd

(Remove the gaps between the letters, for some reason MSE don't like the word/link?)

THANK YOU! I really like the ease of using t i n y u r l. com but have never been able to refer to it here. Get your finger out MSE, this is an accepted standard for shortening those long url's!

System

You've sent a complaint about a service that they've never explicitied stated they provide?

50Twuncle wrote: »

I have sent a complaint to BOS to see why they do not want people to communicate with them......