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Apple iPad - Not fit for purpose??
molefc
Posts: 3 Newbie
I have had the pleasure of visiting the Apple store today, which in itself is a chore. I am sure there are no other retailers that request you book an appointment for 5 days’ time to discuss a faulty product.
The issue with the device is that it no longer charges and will also not be recognised by any connected PC. Now this you would suspect is a damaged connector, but in this case it is not. After having had a Genius look at it for the best part of 45 minutes he confirmed that he had never seen such an issue before and was not sure what it. I was offered to purchase a refurbished unit for approx £80 which would come with three months’ warranty as he would report it as a battery issue when even his diags software showed the battery was 99.7% efficient, just to help me out. No other solution was offered other than to return to the retailer.
The unit is 33 months old (acquired Feb 2014), and is effectively suffering from a breakdown of internal components or software logic that cannot be caused by the end user. Surely a ~£400 item should last more than 3 years...
The issue I have is that the item was a gift, and Apple (retail store or online) were not the original retailer of the item. It happens in this case that it was provided via an IT disturber in Milton Keynes to another unknown party.
So as you can see I have no contract with the original retailer and Apple as the vendor are disowning the issue.
Has anyone here had a similar experience in this situation or any advice where I should proceed from here? My only thought now is head over to Apple legal but that is like taking on a juggernaut head on.
The issue with the device is that it no longer charges and will also not be recognised by any connected PC. Now this you would suspect is a damaged connector, but in this case it is not. After having had a Genius look at it for the best part of 45 minutes he confirmed that he had never seen such an issue before and was not sure what it. I was offered to purchase a refurbished unit for approx £80 which would come with three months’ warranty as he would report it as a battery issue when even his diags software showed the battery was 99.7% efficient, just to help me out. No other solution was offered other than to return to the retailer.
The unit is 33 months old (acquired Feb 2014), and is effectively suffering from a breakdown of internal components or software logic that cannot be caused by the end user. Surely a ~£400 item should last more than 3 years...
The issue I have is that the item was a gift, and Apple (retail store or online) were not the original retailer of the item. It happens in this case that it was provided via an IT disturber in Milton Keynes to another unknown party.
So as you can see I have no contract with the original retailer and Apple as the vendor are disowning the issue.
Has anyone here had a similar experience in this situation or any advice where I should proceed from here? My only thought now is head over to Apple legal but that is like taking on a juggernaut head on.
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Comments
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Pay the £80 for the the refurb. You have no rights, legal or otherwise, against Apple or the retailer, even if you could get in touch with them.0
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I have had the pleasure of visiting the Apple store today, which in itself is a chore. I am sure there are no other retailers that request you book an appointment for 5 days’ time to discuss a faulty product.
The issue with the device is that it no longer charges and will also not be recognised by any connected PC. Now this you would suspect is a damaged connector, but in this case it is not. After having had a Genius look at it for the best part of 45 minutes he confirmed that he had never seen such an issue before and was not sure what it. I was offered to purchase a refurbished unit for approx £80 which would come with three months’ warranty as he would report it as a battery issue when even his diags software showed the battery was 99.7% efficient, just to help me out. No other solution was offered other than to return to the retailer.
The unit is 33 months old (acquired Feb 2014), and is effectively suffering from a breakdown of internal components or software logic that cannot be caused by the end user. Surely a ~£400 item should last more than 3 years...
The issue I have is that the item was a gift, and Apple (retail store or online) were not the original retailer of the item. It happens in this case that it was provided via an IT disturber in Milton Keynes to another unknown party.
So as you can see I have no contract with the original retailer and Apple as the vendor are disowning the issue.
Has anyone here had a similar experience in this situation or any advice where I should proceed from here? My only thought now is head over to Apple legal but that is like taking on a juggernaut head on.
You are lucky they even offered you a refurb. As said above, you have absolutely no legal rights with Apple (or even the retailer) so they could have just washed their hands of it and sent you on your way.
Who was the gift from? It sounds like it was at least 3rd hand when you got it as I presume you know who gave it to you (if not I wish strangers would give me gifts!), but you don't know the original purchaser.
By the date you gave, is it an iPad Air? They are selling for around £200ish on eBay so you will be £120 better off than if they had stuck to their legal position.0 -
Thank you both for your quick responses, its appreciated. I was thankful for the gift in the first place and the two years plus service it has provided have been great. £80 it is !0
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Just on a side note, imagine you had a 33 month old windows machine which had developed a fault.
Then run your scenario again.0 -
theonlywayisup wrote: »Just on a side note, imagine you had a 33 month old windows machine which had developed a fault.
Then run your scenario again.
Don't think Apple could have helped with a Windows device.......
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theonlywayisup wrote: »Did I say they would?
No, my point was, to take a Windows device (well where exactly) and get any sort of help. The OP seems to have a downer on Apple from the first two lines of their OP......
It wasn't a serious remark, I would have thought it was pretty obvious. Oh well, never mind.....0 -
theonlywayisup wrote: »Did I say they would?
No, my point was, to take a Windows device (well where exactly) and get any sort of help. The OP seems to have a downer on Apple from the first two lines of their OP......
Any computer repairer/enthusiast? Google? I mean if you've got a problem with a windows computer, guaranteed you're not alone and theres many threads/forums/guides online to diagnose whats wrong and how to fix it. I've had experience with windows from dos and in all that time, I've never once needed to take my computer anywhere to get it fixed.
Plus its not like you're not paying for premium service with the price & mark up of apple products.
Sorry, but I'm not seeing your point this time.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
Pay the £80 for the the refurb. You have no rights, legal or otherwise, against Apple or the retailer, even if you could get in touch with them.
And from the post the op seems like he was an ungrateful nightmare customer!
Op how about redeeming yourself and going back into the shop and apologising to the people who dealt with you seeing you got it all wrong?0 -
I don't see any of that from the his post. Maybe you should be the one apologising to the OP!And from the post the op seems like he was an ungrateful nightmare customer!
Op how about redeeming yourself and going back into the shop and apologising to the people who dealt with you seeing you got it all wrong?0
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