kids pass membership cancellation

sheramber

Caron1958 wrote: »

:mad: I agree I am disgusted with them. I cancelled my membership through my phone app, it actually showed on my phone as no longer active, but they still took money out of my account. I don't think their app works correctly as it seems a number of people have had the same problem, but when you contact them they will accept no blame.

If I had known the app cancellation did not work, I would have rang them to cancel, I cannot afford to chuck £39.99 away on something I never used. Great way to get something out of people for nothing in return, why didn't I think of it, I wonder a few more Morales maybe.

I agree the £1 is a scam and if anyone has any sense (which I obviously lacked) they will not sign up to it.

Did you get an email confirmation of cancellation?
https://www.kidspass.co.uk/terms

(e) Your membership will thereafter continue to renew on the same date as the last day of your trial period in each successive year until it is cancelled.
(f) You can cancel your membership at any time during the trial period and before 5pm on the day prior to the date upon which payments falls due by either:
(g) In the event that your annual payment for renewal is denied by your bank then we reserve the right to take a reduced payment for your renewal of £2.99 per month for each month that your membership continues until it is cancelled.

By writing to us at our registered office address stated in condition 1 above; or
Online in the Members area of our site

In each instance you will receive email confirmation of cancellation of your account from us together with a cancellation reference number for your records. Please request proof of postage for cancellations made in writing. There is no cancellation fee applicable during the trial period. If you are unsure when your trial period expires please log into https://www.kidspass.co.uk/members/account or check your membership card for the expiry date.

Sammy1313

Totally disgusted with this company they have take. Two lots of £39.99 despite me telling them to cancel as there was nothing in Scotland

beccajw27

Hi Martye


Thank you so much for posting this. I have had a very unhelpful conversation with customer services who told me to email accounts. I left the call shaking with anger trying to hold it together. They really don't care at all do they!


I am waiting a response from accounts but based on everyone else's comments I'm not holding up much hope. If they refuse then I will respond using your suggested terminology and try again.


What gets me is they advertise themselves as a company out to help people save money so obviously the people using the service are not going to have much spare cash so the snakey way that they go about the membership is disgusting. If I had been charged the £1.99 they offer you to pay monthly I would have said oh well I forgot to cancel and I deserve a months punishment but a years worth is ridiculous!

MartyE wrote: »

For anyone that lapsed their trial membership and was charged, please read below for how to claim ALL your money back.


I did exactly the same, and found many people on these type of forums who have not been able to claim any money back. I did some research and identified that their practices appeared to be in breach of a consumer protection act as suggested by one of the replies in this post. I sent them a complaint letter as required in their T&C's including the below text. A few days later I received an email confirming a full refund would be provided and I received £39.99 in my bank account 2 days later. Please feel free to use this same terminology, and hopefully they will begin to change their practices, to start sending reminder emails, and including the trail expiry date in their initial welcome email.

"Your trading practices are in direct breach of the Act for Consumer Protection for Unfair Trading Regulations (2008) for not making the trial end date clear in the initial email communication (see attached initial email without any dates specified), for not stipulating precisely when the cooling off period commences and for not sending notification emails as the trial end period approaches. All of these constitute misleading commercial practice which is covered by the Unfair Commercial Practice Directive. This Act enables consumer redress by way of a refund in the Right to undo the contract within 90 days that the services commenced"

born_again

hotbern wrote: »

Totally agree with this later point - MSE it's got to the point where so many people (admittedly through our own tardiness) have got stung that maybe you should stop promoting them as money saving?

You can't blame MSE for other people failing to cancel within 14 days.

How hard is it to set up a reminder to cancel in a phone calendar or even on a calendar...

Time people took responsibility for their own inaction's and failure to do a simple thing. Everybody wants something for nothing....

beccajw27

MartyE wrote: »

For anyone that lapsed their trial membership and was charged, please read below for how to claim ALL your money back.


I did exactly the same, and found many people on these type of forums who have not been able to claim any money back. I did some research and identified that their practices appeared to be in breach of a consumer protection act as suggested by one of the replies in this post. I sent them a complaint letter as required in their T&C's including the below text. A few days later I received an email confirming a full refund would be provided and I received £39.99 in my bank account 2 days later. Please feel free to use this same terminology, and hopefully they will begin to change their practices, to start sending reminder emails, and including the trail expiry date in their initial welcome email.

"Your trading practices are in direct breach of the Act for Consumer Protection for Unfair Trading Regulations (2008) for not making the trial end date clear in the initial email communication (see attached initial email without any dates specified), for not stipulating precisely when the cooling off period commences and for not sending notification emails as the trial end period approaches. All of these constitute misleading commercial practice which is covered by the Unfair Commercial Practice Directive. This Act enables consumer redress by way of a refund in the Right to undo the contract within 90 days that the services commenced"

I just want to say a huge thank you!! I sent the letter and used the paragraph you provided in my letter and they have emailed me agreeing to refund me!

So happy!! 😁

DCFC79

beccajw27 wrote: »

I just want to say a huge thank you!! I sent the letter and used the paragraph you provided in my letter and they have emailed me agreeing to refund me!

So happy!! ��

Yes they have agreed to refund you but dont get your hopes up until you actually get the refund.

HPower00

I have this problem. I cancelled mine back in september but they took money 2 days ago. They are claiming I cancelled a different email address which I had an account with last year and cancelled last year. When I try to cancel the current one it tells me it has already been cancelled and I have not logged in for a month so it must have been when I said! They will not accept it and now I have entered into an argument over email as I cannot afford to wait 14 days or so for their complaints, with mo guarantee! So annoyed as that was my money for rent and I know I am right! Problem is I cannot get into my email address registered with them to check if I have email proof!

Mumisme

I now have this problem too. I cancelled at what I thought was the right time, had offers to stay etc but nope. £39.99 gone out of my account this morning. Typed up an email with the paragraph from above aswell but they're not budging. Do I send a letter in the post to them aswell or not bother?

powerful_Rogue

Mumisme wrote: »

I now have this problem too. I cancelled at what I thought was the right time, had offers to stay etc but nope. £39.99 gone out of my account this morning. Typed up an email with the paragraph from above aswell but they're not budging. Do I send a letter in the post to them aswell or not bother?

Did you cancel at the right time or not?
Could try sending a LBA if you are willing to go to court and state your case.

tonycottee

I have dipped in and out of various trials with Kids Pass and never had a problem cancelling.