MSE News: MSE Big Energy Switch Event 5: British Gas £300/yr saving for new &...

victor2

jelv wrote: »

It gets better! This is the email I received from British gas this evening:

Dear <my name removed>
Thank you for recently buying from us.

We are committed to using what our customers tell us to improve our service and would appreciate you taking a few minutes to tell us how we did.

Please give us your feedback, by clicking on the link below. This survey will be open for 7 days.

I am going to take great delight in giving my feedback!

Better still!
I've just received the same email from Sainsbury's Energy. Have never been their customer and am wondering why I chose to be a customer of their parent company now...

jelv

Hmmm...

Pretty obvious that a large part of the purpose of the survey is marketing cloaked in the pretence of wanting feedback.

victor2

I notice the BG Rep who was contributing here but disappeared for about two weeks and returned on Nov 1st, has gone again. Perhaps he got a job with Sainsbury's!

jelv

I'd like to know what MSE are doing about all these issues. They should start by telling BG that if they can't prove they can get their act together BG won't be invited to bid for the next collective fix!

Crinkmeister

jelv wrote: »

It gets better! This is the email I received from British gas this evening:

I am going to take great delight in giving my feedback!

I want that email too!

jelv

Not sure if this is progress. My account now shows the gas - but with a meter reading 300CuM lower than that used for my last bill with the previous supplier in July. :mad:

jelv

Still not sorted!

My BG account now shows the correct initial read, but the incorrect read they magicked out of thin air is still on the national database so my old supplier can't finalise the account. BG are supposed to be handling it as a disputed read to push the correct figure through and I've just been told that could take up to seven weeks to do!

British_Gas_Rep_Matt

jelv wrote: »

Still not sorted!

My BG account now shows the correct initial read, but the incorrect read they magicked out of thin air is still on the national database so my old supplier can't finalise the account. BG are supposed to be handling it as a disputed read to push the correct figure through and I've just been told that could take up to seven weeks to do!

Hi Jelv, sorry I've been away from the site & totally get you just want this sorted.
I trust the reading has since been agreed with your old supplier and you've received an amended final bill from them. If not, please email your full name, address to talktous@britishgas.co.uk, including MSE Forums in the subject heading & I'll see what I can do to speed things up. Thanks, Matt

jelv

Nope still not sorted. Co-op still say that the reading on the GTC system is 28274 which is way lower than my last bill with them. It should be 28686.

I've just sent the email as requested.

jelv

Finally it's all sorted after BG picked up the phone and spoke to the Co-Op to agree the reading to be used (the one I've been telling them both all along!).