MSE News: MSE Big Energy Switch Event 5: British Gas £300/yr saving for new &...

Former_E.ON_Company_Representative:_Malc

Danceswithhorses wrote: »

Thank you Malc.

My/our gripes are with BG, not you, so nothing personal my friend.
I appreciate you taking the time to reply.

No worries Danceswithhorses. Totally understand your concerns and glad to help.

Sorry to lose you and have a good weekend.

Malc

unhappychappy16

British gas have asked me for 10 meter readings in one month, im still getting e-mails to say my leccy cant be setup because british gas had to estimate my bill, but ive given them it 10 times now via phone,e-mail.............

what a joke

Topaz63

I switched and wish I hadnt. British Gas are already driving me mad. Sadly I'm now locked in. Very fed up with MSE for this as without their advice I'd never have returned to BG. I'm having huge problems with managing readings as they seem unable to take them in any of the four ways I've tried, on their recommendations. Really fed up with BG and MSE.

bobstheboy

Be careful with your Direct Debits with BG.

I have been with them since February and switched again earlier this month. I had a credit of about £280 when I switched and after I was certain it had gone through got a refund of £100, leaving a balance of £180. My DD for October of £85 was paid and a couple of days later got a statement for gas and electricity up to 23rd October, leaving me with a balance of £196. I decided to check the DD and to my horror it had been reset to £170 for November and December without them informing me. I immediately reset the DD back to £85 and messaged BG demanding an explanation. I await their reply.

Kimnev

I am already sick of BG! I opted to switch at the end of September from EON, I had an email from MSE confirming this but had nothing from BG.
Over the following few weeks I received 3 emails from BG stating that my gas supply start date had changed. At no time did they mention my Electric supply, nor did they explain what was going on.
I emailed BG asking for an explanation and update on my switch. No reply.
I tweeted abot this after the 3rd email, A BG help desk person contcted me on Twitter and after checking my details told me that my electrc supply was switched on 6 Oct but that EON had refused to switch my gas. I commented that this seemed odd but he told that that this was the case, and that gas would be switched 25 Oct, all was now ok and they would request meter readings by email.
I then had a reply to my email, in this I was told that BG had sent me an original confrimation of my transer (never received this as I already told them in my email) I was also told that if I wanted an online account I could set this up. Actually, they failed to respond to any of my concerns.
So I replied that I had no original email, that I have not been told if my accont should be maintained online, nor had I been asked for any meter radings. No reply.
25 Oct came and went and I still had no confirmation of my Gas switch, and no reqest for meter readings.
I tried to set up an online account, but as I already have breakdown cover the website tells me I already have an account but it does not include my energy supply.
Yesterday, Oct 28 I finally called BG. I was told that my Gas supply was switched on 25 Oct. This time the assistant told me that BG had actually failed to request Gas transfers for 'many people' who opted for the collective switch, he couldnt explain to me why they have not asked for any meter readings for my electric altho this happened 6 Oct. He also said it would take some time for their systems to update before they asked for meter readings. When I asked how they could be sure I would not be double billed by both EON and by BG and he told me they would 'adjust' my bills when they got a current reading.??
Finally he told me he could take my meter readings, which I gave him. He then asked if he could now close this complaint as he had explained everything!
I refused and asked for confirmation of my switch, details of my payments amount and meter readings.
I was told that this would be sent by mail and the complaint would remain open ntil his supervisor contacted me in 2 weeks to see if I was satisfied.
He then offered to transfer me to his tech dept to sort out why I was unable to set up an online account and put me on hold. After 8 minutes he came back and told me that the reason I could not see my energy account online was because my name was set up differently??? he would update this and all should be fine in 48 hours. This remains to be seen.

Reading al the comments on this topic I cannot believe MSE promoted BG as they clearly are not capable of providing a satisfactory service. This surely would put most people off ever switching their energy providers despite all assurances that this is a simple process.
I regret opting for this deal and doubt that I would ever use the MSE Energy club advice again.

polymaff

Well, I was going to post that my switch from EdF to BG/Sainsbury's had gone OK - in that BG were showing the correct starting readings (for 4th October) and EdF had closed my account with them on the basis of those readings.

This morning I receive a new Final Statement from EdF demanding over £200, and based upon readings BG have just made up. BG tell me that they are aware of an issue (their complete incompetence?) - and will respond.

Completely Useless.

Danceswithhorses

UNBELIEVABLE...
...After all the problems with BG, i thought things were solved.
Eventually my readings were put on the website, even though the gas was estimated @ 01198 for some reason.
I thought, at least Eon and BG have the same (01198) gas reading, and it's pretty close to the correct reading (01174), so let's just forget the whole thing.
5 minutes ago, BG changed my gas reading to the correct figure i sent in 3 weeks ago (submitted 5 times in total), but said they cannot inform Eon of the corrected reading, because 'the meter reading is within the industrial limit'.
So now eon have a final gas reading of 01198 (estimated) and BG have opening reading of 01174 (customer)
wow that's just great thinking BG :mad::mad::mad:

Edit...just called BG collective switch team (55 minutes call)
Adviser was a nice chap and very apologetic, but said all he could do, was put in a 'disputed read' notice, which could take upto 35 working days to sort out.
35 working days...that's 19th December, almost 3 months after the switch started !!!

unhappychappy16

It really does not matter who you complain to because no one listens and no one does anything about it, It is totally shocking. so many posts like mine about meter reading problems NO ONE AT BRITISH GAS HAS A CLUE ON WHAT THEIR DOING IM SICK AND TIRED AND STRESSED OUT WITH IT ALL.

WHERE IS MSE HELP AND WHERE IS BG MATT NOW ???

YES U GUESSED IT THERE ALL HIDDING BECAUSE OF ALL THE PROBLEMS, THEY KEEP LINKING US TO USEFUL IMFORMATION LIKE CONTACT NUMBERS AND ETC...

BUT NONE OF THEM HELP. NOTHING CHANGES ..........

I WILL NEVER USE MSE AGAIN AFTER THIS, AND AS FOR BRITISH GAS ... NEVER AGAIN THEY A TOTALLY USELESS.

victor2

This does indeed seem to be a disaster in the making.
Where BG's online "system" (for want of a word) was previously showing separate gas and electricity accounts as a result of my switch to the collective tariff, both requiring starting readings, which I had given online and BG confirmed by phone they had - it now only shows a gas account, still requiring an opening reading.
Haven't received my final bill from my old supplier yet, so have no idea what readings they have, except my account with them is now closed.
I can see more phone calls looming, probably a written complaint and a switch to a company who knows what they are doing, even if it costs me money,
Wonder if BG would waive the "exit fee" in light of their incompetence? Cheap Energy Club should at least negotiate that.

PixelPound

Raine_E_Day wrote: »

My gas tariff has been amended. There was a 0.04 discrepancy showing online which I mentioned at same time as complaining about wrong electricity tariff. However, the electricity is still incorrectly showing day and night rates as if I was on Economy 7. I am telling myself patience is NOT a virtue, just a necessity with BG.

Edited: when I checked my account again just before 2pm, the electricity tariff had also been amended to the correct amount. By 2.10pm, it was back to the incorrect day and night rates.....:doh:

Mine too has them saying I have a day/night rate electricity meter, now its off my account. hopefully it will get put back on as a single meter.

With so many complaints, surely MSE should be helping, otherwise would you ever trust MSE energy club again?