MSE News: MSE Big Energy Switch Event 5: British Gas £300/yr saving for new &...

jelv

Just received an email from moineysavingexpert.com Cheap Energy Club:

Yay! We hear your energy switch is complete.

British Gas has told us your switch is complete. Suppliers can take a while to update us, so don't worry if your supply switched over a while ago.

I've got news for you - it isn't!

jelv

Logged in to the BG site this morning and found their "new online account pages".

That explains a lot - all their technical staff will have been working flat out on the roll-out of the new site leaving them no time to sort out the mess of our switches!

ripon12

jelv wrote: »

Just received an email from moineysavingexpert.com Cheap Energy Club:

I've got news for you - it isn't!

Same here also just logged in th British Gas and they have taken a direct debit so my account is in credit however they are that good they took the money in the future 7november
How does that work

Crinkmeister

jelv wrote: »

Just received an email from moineysavingexpert.com Cheap Energy Club:

I've got news for you - it isn't!

I just got that email too. Is it complete? How do I know?

victor2

ripon12 wrote: »

Same here also just logged in th British Gas and they have taken a direct debit so my account is in credit however they are that good they took the money in the future 7november
How does that work

My account is the same. If you look at your payment history, you will probably see:

Direct Debit payment received - (Pending)

The account balance shows the amount of the DD, even though it hasn't left the bank yet. Still no meter readings showing though.
It seems we are swimming through treacle trying to get to a position where an online account actually works!

ripon12

victor2 wrote: »

My account is the same. If you look at your payment history, you will probably see:

The account balance shows the amount of the DD, even though it hasn't left the bank yet. Still no meter readings showing though.
It seems we are swimming through treacle trying to get to a position where an online account actually works!

Mine doesn't say pending anywhere just credit ? Would put a picture on here but cannot work out how to !

victor2

ripon12 wrote: »

Mine doesn't say pending anywhere just credit ? Would put a picture on here but cannot work out how to !

If the money has left your account, then they've taken it a bit early. If not, then maybe they've given you the first month FOC!

Gizmo247

ripon12 wrote: »

Mine doesn't say pending anywhere just credit ? Would put a picture on here but cannot work out how to !

You can see the transaction status in the Payment Transaction History on the older web pages but BG don't seem to have any control on whether they display to newer or older version of the pages. Until they find their way out of that paper bag, try this URL:

https://www.britishgas.co.uk/AccountSummary/getPaymentHistoryNavigationDetails/

Nyima

This is the worst switch ever!! My Elec account is all set up but Gas is not, have given my readings umpteen times through e-mails and over the phone and also online but they keep telling me they don't have it. When I spoke with someone they told me that EON were refusing to hand over the gas account, strange I said as EON have given us the final bill and our account with them has been closed?? Then I'm told it will take up to a few weeks for the switch to take place, I'm confused?? I've also given my gas meter serial number as they said they didn't have that information either. Getting weary of all this back and forth now, please hurry up and sort this out. I though EON were bad but this is just a joke :-(

jelv

It gets better! This is the email I received from British gas this evening:

Dear <my name removed>
Thank you for recently buying from us.

We are committed to using what our customers tell us to improve our service and would appreciate you taking a few minutes to tell us how we did.

Please give us your feedback, by clicking on the link below. This survey will be open for 7 days.

I am going to take great delight in giving my feedback!