MSE News: MSE Big Energy Switch Event 5: British Gas £300/yr saving for new &...

M271

British_Gas_Rep_Matt wrote: »

Hi M271, I'd expect you get an email from us by Monday at the latest.
If not, please just give our Collective Tariff Team a call on 0800 975 9712 & we'll check everything's okay. Cheers, Matt

Thanks for your reply, I have checked my account tonight and it already shows the Collective Fix October 2017 as my account. I also entered meter readings although not asked to do so. I presume that BG email will come later.

ABN

The recent posts about unit prices reminded me of a suituation that happened many years ago.


Switched to BG via a good offer on a comparison site but when the paper work arrived BG were quoting much higher unit prices. Despite numerous phone calls could not get to the bottom of the increased prices nor get them to honour the prices quoted on the comparison site so had to cancel the switch.


This leads me to 2 questions


a) How can I be sure that the prices quoted in the MSE offer are the correct ones for my area and are the ones that BG will eventually be offering me?
b) What happens if the paper work arrives after the 14 day cooling off period and is higher than that shown on MSE?. Will obviously have to switch supplier but what about the early exit fees?

Cardew

ABN wrote: »

This leads me to 2 questions


a) How can I be sure that the prices quoted in the MSE offer are the correct ones for my area and are the ones that BG will eventually be offering me?
b) What happens if the paper work arrives after the 14 day cooling off period and is higher than that shown on MSE?. Will obviously have to switch supplier but what about the early exit fees?

How can anyone answer such hypothetical questions?

Like any error an energy company makes, - and won't correct - you take them to the Energy ombudsman and get(usually) £100 in compensation and are put on the correct tariff.

MSE_Dan_L

Hi all

I thought I'd add a quick post to try and answer a few of the questions around unit rates.

1) Difference in unit rates between Cheap Energy Club and British Gas' confirmation letter/email

The unit rates on Cheap Energy Club are shown to 3 decimal places. However British Gas details the tariff's unit rates on switch confirmation details to 2 decimal places. British Gas follows an approach of always rounding up - so that you'll never be charged more than the amount shown on the email/letter. However this doesn't follow mathematical rounding so can be a little confusing. e.g. a rate of 2.414 on Cheap Energy Club would be shown by British Gas as 2.42.

However the rate you're actually charged on your bills will be to three decimal places and will match unrounded rate, in line with what you'll have seen on Cheap Energy Club.

2) Higher rates on British Gas account, compared to Cheap Energy Club and/or British Gas confirmation letter
British Gas has told us that it has had a technical glitch with some of the information being shown on online accounts. It has told us that following an amendment to the tariff's unit prices on 14 September, this hasn't driven through to the online account details meaning that in some cases the rates don't match the information shown in its confirmation letter.

Again, British Gas has told us it is working to fix this, but that the rates being charged will definitely be in line with what you saw when switching. Hopefully the details will be corrected shortly.

I hope this information is helpful.

silvercar

I used the big switch to move from e-on (previous big switch deal) to Sainsbury's BG deal.

My start date has been moved back 3 times!

Henno

I have had the letters in the post from british gas and an email to say i would be asked for my meter readings soon, but over 2 weeks has gone and i still havnt heard anything yet and my supposed start date was yesterday.

Is this normal?

Thanks

perky_v

silvercar wrote: »

I used the big switch to move from e-on (previous big switch deal) to Sainsbury's BG deal.

My start date has been moved back 3 times!

My gas transfer has been moved 4 times. Called British Gas who said they are having problems with the collective tariff transfer for quite a few people. Not a good start!!

ashton53

[FONT=&quot]So far I'm very happy with saving £526 per year on our dual-fuel bill thanks to MSE's Big Switch Event 5.[/FONT]
[FONT=&quot]We signed up a week ago and hopefully we’ll be asked for meter readings, etc., soon.

[/FONT]

polymaff

Switch to Sainsbury's Price Promise September 2017(British Gas) now apparently complete - and a big, big saving (Eastern Region) made by choosing that tariff, rather than MSE's British Gas deal.

perky_v

Called British Gas and apparently gas accounts are being delayed due to an issue with MSE and BG. Complaints case manager has taken over the issue to transfer the account. Not happy as I am on a high tariff for gas at the moment and winter is about to get underway!!

EDIT: Apparently affecting over 8000 customers!