Indigo Hospital site, Multiple fines

beamerguy

jumbotron117 wrote: »

Should we complain to the SRA now and would it make any difference to the likelihood of court proceedings?

She's just worried she'll end up in court pretty soon.

You can only complain to the SRA depending on the content of the letter so if you can scan and upload to a photo hosting site like photobucket
ENSURE ALL PERSONAL INFO IS HIDDEN

Then provide the link here. As someone new, you cannot make a live link so instead of using http:// use hxxp:// and we will make it live.

We can then see what they say and advise you if you have a valid complaint

System

Indigo work on the basis that they take any payments made freely. Those that fail to pay by day 28 go to/sold to (?) ZZPS who then use Wright Hassall letterheads to generate all sorts of additional amounts. You are likely to find a number of falsehoods in the WH paperwork. Why WH allow this at the risk of a complaint to the SRA no-one knows.

Only Indigo can press the button on issuing a claim despite the nonsense in the ZZPS/WH letters - but the more you ignore the more likely this will happen. Indigo have made a few claims but that was for 100's of tickets and not 14.

PALS can't help, and Estates are not likely to help either. The Union can help but only if there is a claim when you'd be using your union's legal team to fight it.

So you can look forward to the possibility but not the likelihood of a claim. And the likelihood of more nonsense from ZZPS/WH who are powerless - it's Indigo's ball to run with.

jumbotron117

IamEmanresu If that's the case then that's very reassuring for her
Can you or anyone else support that with any evidence?
Many thanks for the advice
I'll post a picture of the letter when I see her tomorrow beamerguy.

Coupon-mad

jumbotron117 wrote: »

IamEmanresu If that's the case then that's very reassuring for her
Can you or anyone else support that with any evidence?
Many thanks for the advice
I'll post a picture of the letter when I see her tomorrow beamerguy.

Evidence of just 2 court hearings so far this year is tiny, compared to other PPCs:

http://www.bmpa.eu/companydata/Indigo_Park_Services_UK.html

Apart from anything else, taking a doctor or nurse (or patient) to court does not look good if publicised so they are certainly less likely to try court, regarding NHS sites.

Do read the NHS parking guidelines as already linked by Redx because it mentioned not penalising patients or staff with 'fines' where the money goes to a third party.

Your Mum should respond to the letter, just denying liability and not giving WH any info (e.g. NOT saying who was driving!). She can dent liability as the registered keeper and ask for evidence of contraventions.

She should take some photos of the signs in this car park - NOW - while she still works there. If it goes to a hearing these cases are defendable but one main point will be unclear signs/no contract to pay the parking sum itself and that needs signage wording evidence.

And the NHS Trust which employs them is vicariously liable for the actions of their agent (e.g. they are liable for actions which flout the Government Policy):

https://forums.moneysavingexpert.com/discussion/comment/70240804#Comment_70240804

https://forums.moneysavingexpert.com/discussion/5423615

http://www.independent.co.uk/news/uk/home-news/hospitals-still-allowing-private-parking-firms-to-prey-on-visitors-with-penalty-fines-10047797.html

The above should help Mum take up the matter of this harassment and unfair, out of proportion penalties with her bosses and ask some questions about why this NHS Trust is allowing this to happen.

jumbotron117

hxxps://i.imgur.com/1HRA73l.jpg

This is the letter any thoughts welcome.
She definitely taken the advice and spoken to her bosses but they've been less than helpful! She'll keep trying but may have to wait for this to escalate (if it does) the hospital said they had an amnesty up until recently and after that they said Vinci/indigo would be pursuing fines from a certain date.

Thanks again coupon. We'll go through the articles and forums now.
Thanks all she's really really grateful.
Jumbotron

Coupon-mad

https://i.imgur.com/1HRA73l.jpg

OK that's a debt collector letter sent in fact, by ZZPS using WH letter-heading to scare you. But I still suggest a short response from the keeper, denying liability. Just a short one, not saying who was driving.

jumbotron117

hxxps://i.imgur.com/0oM4ZNR.jpg

This is the next letter that arrived at home today. She messaged me it.
I'll draft a short retort for her this weekend Any advice on what to include besides denying liability? Denial won't make things worse?
Thank you again

beamerguy

jumbotron117 wrote: »

https://i.imgur.com/0oM4ZNR.jpg

This is the next letter that arrived at home today. She messaged me it.
I'll draft a short retort for her this weekend Any advice on what to include besides denying liability? Denial won't make things worse?
Thank you again

Jesus such threats ...... Wright Hassall are going mad releasing this to the public .. This letter is menacing and you must send it to the SRA immediately with a severe complaint

https://i.imgur.com/0oM4ZNR.jpg

jumbotron117

Thanks all, complaint sent.
No luck from PALS or her union or hospital. Just got to wait and see what occurs next.


Reply she is sending to deny liability
'Thank you for your letters.
Apologies for my delayed reply. I’ve not been in a position to respond my post due to work commitments.
As keeper of the vehicle in question I understand that you have been required to inform me of the above Notices to Keeper. I deny liability for the above charges.


Yours faithfully
'

Any advice on what next?
Thanks

Coupon-mad

She should respond with more than that to a Letter of Claim...has her reply been sent yet?

Write for the Judge who'll see this exchange of letters later. So she should be saying more, things she wants a Judge to see, such as:

- taking a doctor or nurse (or patient) to court is outwith the Government's NHS Parking Principles.

- penalising patients or staff with 'fines' where a third party profits, is categorically against the same policy.

Ask WH why they are threatening NHS staff members and suggest they read the NHS Parking Principles without delay because they are about to embark on ill-advised litigation. And tell them that they have been reported to the SRA for misleading an unrepresented consumer by suggesting that they can merely 'seek' and then enforce with bailiffs or attachment of earnings orders, a CCJ as if it is inevitable.

Their letter misstates the position which of course does not automatically result in an order nor necessarily wreck credit for 6 years. There is the small matter of a defence and a hearing...and if she loses she gets no CCJ/bailiffs or any repercussions if she lost but THEN paid.