BT youview box

kev2009

Hi All,

I recently got a BT youview box, I've set it up for RF loop so I can watch TV with youview off, however this isn't working.

If youview box is on, TV plays fine bough via youview or if i switch to normal TV via TV remote.

IF i then turn youview box off by remote (effectively standby), the TV continues to work via the normal TV channel but then after 10-15 mins it goes off and i get no signal message.

As soon as i turn youview box on, it comes back on...

I have checked the manual and it says to turn on RF loop and to set Eco-mode to low. I DO NOT have a eco-mode option anywhere on on the youview box, I've checked all menus. I also don't have any mobile devices connected to youview.

I've literally plugged the youview box in out of the box, tuned it etc and turned on RF loop - that's it...

Anyone else had this problem?

The youview box did also perform a update during initial setup.

Thanks in advance!

Kev

VisionMan

Hi Kev,

Whats your box model and software version and what standby options does your box actually give you?

kev2009

Hi,

It is the latest software version, model: DTRT2100.

Standby is smart, energy saver (default) and another one i forgotten the name but effectively i think means virtually always on almost.

I've been playing with the settings and it seems the Smart option in standby lets the TV work without the youviewbox on but that isn't the eco-mode low option. There still isn't a Eco-Mode low setting anywhere so i presume this has been re-named but the documentation doesn't reflect that, hence confusion.

Kev

VisionMan

Thanks for that. The standby options are -

Energy Saver (low eco), Smart and always on. Press and hold the power button on the box for 8 seconds, to perform a soft reboot.

kev2009

Many thanks!