E-on/ MSE Fixed 1 Year Collective Sept 2015 - Stay or wait?

Former_E.ON_Company_Representative:_Malc

sarahk1958 wrote: »

Sorry to say that I've jumped ship too switched to SSE through Energy Helpline. Would have loved to have stayed with E-On and would have done without the significant savings I have made through switching. It really does seem daft that E-On are losing so many happy customers who have now become disgruntled ex-customers. Their website boasts of how they treat customers fairly and have won awards for customer service. Odd when so many satisfied customers are leaving!!

Morning sarahk1958 and sorry to lose you. As above, I've put together a report detailing the feedback we've had on these Forums following the release of our new Saver Tariffs last week. I sent this through to senior management on Friday to follow up conversations I had with them earlier in the week. I'm continuing to do this for the next few days so will include your comments on my next update.

I can't say what the impact will be but it's good they're aware of the sentiments on the Forums. Thanks for posting sarahk1958.

Malc

Former_E.ON_Company_Representative:_Malc

Confuciusone wrote: »

Me too....sorry to say that I've jumped ship switched to Scottish Power through CEC best deal for me, with £30 cash back.

Would have loved to have stayed with E-On, even paying a little more, sadly I can't ignore the the significant savings.

My new smart meter will be a dumb meter for a while.

Morning Confuciusone and sorry to lose you too. Just to let you know, I included you on last week's feedback report.

Malc

Former_E.ON_Company_Representative:_Malc

gt94sss2 wrote: »

Malc,

Please add my name to the list of those who are extremely disappointed that Eon have limited their latest tariff to new customers only - and not existing ones.

Apart from the fact this encourages customers to switch away from Eon, virtually every business study in the world shows it is cheaper to retain existing customers than gain new ones.

Could I also ask that when you feed this back, you also ask management to ensure Eon offer a electricity only tariff - not only dual fuel offers.

I am responsible for multiple energy accounts currently with Eon and if it doesn't reverse these policies all these accounts will end up switching provider - despite my being happy with Eon otherwise to date.

Regards
Sunil

Morning Sunil and thanks for your comments. I'll include these in this week's feedback as per my earlier posts today immediately above.

We do have electricity only tariffs available. Both on our existing products as per the website and with the new Saver Tariffs for new customers. For existing customers, the single electric option is mentioned in the tariff description on our website. You can also switch to electric only options online.

Glad you've been happy with us otherwise Sunil.

Malc

Former_E.ON_Company_Representative:_Malc

MABLE wrote: »

To be honest if the might of the Energy Club could not get E.on to offer a good deal for existing customers then I do not think sending a few complaints to the powers that be will make any difference at all.

You may be right MABLE but always good to keep them up to speed with customer feelings.

Malc

Sosumi

gt94sss2 wrote: »

Malc,

Please add my name to the list of those who are extremely disappointed that Eon have limited their latest tariff to new customers only - and not existing ones.

Apart from the fact this encourages customers to switch away from Eon, virtually every business study in the world shows it is cheaper to retain existing customers than gain new ones.

Could I also ask that when you feed this back, you also ask management to ensure Eon offer a electricity only tariff - not only dual fuel offers.

I am responsible for multiple energy accounts currently with Eon and if it doesn't reverse these policies all these accounts will end up switching provider - despite my being happy with Eon otherwise to date.

Regards
Sunil

E.ON_Company_Representative:_Malc wrote: »

Morning sarahk1958 and sorry to lose you. As above, I've put together a report detailing the feedback we've had on these Forums following the release of our new Saver Tariffs last week. I sent this through to senior management on Friday to follow up conversations I had with them earlier in the week. I'm continuing to do this for the next few days so will include your comments on my next update.

I can't say what the impact will be but it's good they're aware of the sentiments on the Forums. Thanks for posting sarahk1958.

Malc

Malc,

It’s interesting to speculate on what the reaction would have been if E.ON had made the two Saver tariffs available to existing customers but with an Early Exit Fee (for leaving their present tariff) to recoup the £30 per energy (£60 for dual-energy) commission that it has to pay the comparison site.

Many of those who wanted to remain with E.ON might have been content to pay that and those who weren’t would at least have been given the option.

What has really angered existing E.ON customers is being excluded entirely from applying for one of these two tariffs.

(And, as one who's only just entering the third month of a 2-Year E.ON fix, with no desire to surrender it, that's an objective view. :cool: )


Did you, incidentally, feed back my observation that when SSE pulled this nasty stroke on its existing customers last month, nobody seemed to complain but that when E.ON did it there were howls of protest? Which shows that SSE customers were not surprised that SSE had done the dirty on them but that E.ON’s customers held E.ON in higher regard and were hurt as well as furious and disillusioned.

You didn't acknowledge it...

fredandwilma wrote: »

Thanks Malc.

I'm pleased to inform you i have now received my letter of acceptance and hopefully the credit will be applied on my next bill.


I think the letter was sent via the slow boat to China?


That's a huge weight off my mind.

Glad to see that you'll get it, F&W. :money:

Do you know whether this means you'll also receive it automatically for the winter of 2017/18 if you're still on the June 2016 2-Year tariff this time next year?

Hope so.

Former_E.ON_Company_Representative:_Malc

perky_v wrote: »

If it wasn't bad enough that you won't let me go on the new tariff, your meter reader manages to enter the gas meter incorrectly!

24133 on 03/09/16 (I have a picture to confirm)
24140 today 17/09/16 (I have a picture to confirm)

Meter reader on 08/09/16 manages to read it as 24156!! I can only assume it was 24136 on the day. I have entered this online correctly, will this be taken as me having had used from 24156 to 24140, i.e. 99983 units in 9 days! Which is clearly impossible to use, but it took weeks to sort this out when NPower made a similar mistake many years ago, after they sent me a bill for over £35,000!

Morning perky_v and sorry we've read your meter wrongly. Have you received a bill using any of the readings listed?

If we've billed to 24133 then it's likely we'll bill to 24156 if your next scheduled bill is due. In this case, 24140 will be rejected as it will show as negative usage. Our system is set up to recognise this and blocks readings lower than a previously billed one. If we've billed to 24140, it's possible we may send another bill up to 24156. Again, if your next scheduled bill is due.

There are also alerts built in our system to recognise random readings that will produce unusual bills. This would certainly happen if we tried to bill round the clock as you feared.

To be honest, I'm guessing as it's difficult to say with the information to hand. I'll be happy to take a look. Please drop an email to the address in my Profile if you would like me to do this. It would be great if you can include an up to date reading along with a picture too.

Hope this helps perky_v and look forward to maybe hearing from you.

Malc

Former_E.ON_Company_Representative:_Malc

fredandwilma wrote: »

Thanks Malc.

I'm pleased to inform you i have now received my letter of acceptance and hopefully the credit will be applied on my next bill.


I think the letter was sent via the slow boat to China?


That's a huge weight off my mind.

That's fine F&W. Happy to help and glad you've received your letter about the Warm Home Discount. Payments start in October and will continue until the end of May 17. Like the letters, they go out in batches so some will receive payments earlier than others depending on when their applications were put through.

Malc

kd99

I began the EON MSE Fixed 1 collective Sept 2015 last year, and as it ends have now been notified of increases - (£200+ dearer). If i contact them within 30 days of their letter (or my end date) my intention to change - I wont incur any exit fee expense (according to somewhere i read) but EON website says I will - and my end date is 7 OCTOBER. Wondering where the time went I looked back on all the correspondence - I started the switch application with MSE 17/9 MSE processed 18/9, EON welcome letter 19/9, EON activated my online a/c 22/9, Asked for readings 1/10, welcomed me on 9/10. This year's MSE switch application offer is (i think) ending before the 7th - What can/ should i do?:(

Former_E.ON_Company_Representative:_Malc

renard wrote: »

Malc, please can you clarify the position re. switching from E.ON (sorry, I'm another person annoyed by being barred from their new deal).

My previous MSE Collective deal ended on 16 September and E.ON have put me onto their standard Energy Plan from that date, with a steep rise in cost.

On 18 September, I applied to switch onto the new British Gas collective.

In previous posts, you refer to the 'window' where costs will not increase. You say: It's open 49 calendar days before the tariff ends until 20 working days after. During this time and provided we're told, we'll keep you on the same prices as now whilst a change of supplier goes through. Exit fees also don't apply when in this window. If you decide to change supplier, there's no need to contact us. The new supplier will do this. Just make sure you start the switch within the window.

Can you please confirm that I need not contact E.ON personally to say I am leaving? And that they will not charge me the increased tariff but keep me on the Collective tariff until the change to BG goes through?

(I would add how impressed I am to see you on here, helping customers with their problems. Not every company would do that!)

Hello renard and sorry to lose you. As footyguy says, you don't need to contact us. Your new supplier will do this.

Given the dates you mention, looks like you're inside the Price Protection window. Provided your new supplier contacts us within this window, and can't see why they wouldn't, your prices will be protected.

Unless told otherwise, we automatically transfer accounts to our standard Energy Plan when fixed contracts end. Don't worry, once the switch has gone through, your final bill will be based on the cheaper of the two prices, your old tariff or Energy Plan. Invariably this is the old tariff. This happens automatically as part of the change of supply journey.

Hope this explains renard and thanks for your kind comments. They're appreciated.

Malc

Kernowc

Malc. I am another unhappy EON customer. I have been with EON for several years and have been happy with all of the tariffs I have changed between so far, however a rise in costs of £20 a month when you are only receiving a pension is a huge amount! I REALLY do not want to change to another supplier but unless you can offer me a better deal I too will be leaving EON. :-(