Lloyds payment just tried getting me to pay to a bogus account?

JustAnotherSaver · 2 September 2016 at 7:45AM

Ben8282 wrote: »

Are the telephone numbers correct?

For what i was wanting to do - nothing was correct.

I've checked out the home phone number & it appears to be a Preston based number on that code. No connection to me at all.

I'm currently putting charge in to my laptop before i log in to anyones account on my PC again - mine or my mothers, or my wife with hers.

I've actually got an appointment with Lloyds tomorrow to open up a joint account with my wife (for the 4%) so i'll print that off & show them.

karlie88 · 2 September 2016 at 8:39AM

Just to clarify...

- You logged in to your mother's Lloyds account on your computer (from their official site rather than 3rd party links).

- You run antivirus/malware searches regularly on your computer, no one else has access to your computer and since this has happened you have run another scan with no untoward results.

- You were making a payment to someone already on her saved payee list.

- The next screen changed in size and displayed the information you've provided.

- This information was different (including your mum's account from where the payment was coming from).

OP, if thinking logically, this is a Lloyds IT system glitch - rather than your computer/your Mum's account having been hacked, especially if that green padlock didn't change colour throughout.

As others have suggested, I would change passwords just in case. But I genuinely think this is a Lloyds bank issue.

karlie88 · 2 September 2016 at 9:07AM

Taken from Lloyds Bank's Twitter and Facebook.

karlie88 · 2 September 2016 at 9:31AM

Someone reporting that they are viewing another customer's credit card statement:

https://twitter.com/AskLloydsBank/status/771633121351434241

JustAnotherSaver · 2 September 2016 at 4:01PM

Thanks for the info.

I did wonder if it was a glitch. A pretty bad glitch is that.

Nevertheless, i have banking to do today. I've exported my saved passwords file (which is password protected) to a USB stick & i'll be doing it on the laptop, which is barely used anyway & i have ran all the bug programs this morning on it just to be safe, with nothing found.

djpailo · 2 September 2016 at 4:15PM

Well done for spotting it and avoiding a lengthy and stressful few days of getting your money back.

teddysmum · 2 September 2016 at 4:52PM

Lloyds had better look out for the Data Protection people.

PeacefulWaters · 2 September 2016 at 5:38PM

teddysmum wrote: »

Lloyds had better look out for the Data Protection people.

itll be a reportable event that they'll already have made the regulators aware of.

JustAnotherSaver · 2 September 2016 at 7:23PM

djpailo wrote: »

Well done for spotting it and avoiding a lengthy and stressful few days of getting your money back.

To be honest it was the screen layout enlarging which alerted me - it was only because of that that i started looking at other things.

At least no money was lost as you say

hoc · 2 September 2016 at 10:46PM

A fairly serious and embarrassing cockup by Lloyds. I hope they will explain what went wrong. Seeing others' accounts has happened before on certain shopping sites (M&S last year) but I don't remember it happening with bank accounts. Bank and credit card statements can be very personal. Not good.