'Ghost touch' on Moto G4

noelphobic

I've had my Moto G4 since they came out (May or June?) Just over the last few days it's virtually unusable most of the time. Apps are being randomly opened and closed, as though it's been taken over by a poltergeist. Has anyone else had this problem with a Moto G or any other phone?

Thanks in advance for any answers.

ballyblack

have u switched off & On again.
Do you install a recent App which is misbehaving?

if that fails?

Factory reset in settings cures most probs

noelphobic

I've switched on and off several times to no avail. Have uninstalled some apps with no effect. I'm going to phone Motorola tomorrow, although they may well suggest a factory reset. It will be extremely frustrating if I do that and it still doesn't help!

ballyblack

Do a factory reset yourself.

Most of your apps and settings come back again when you sign in afresh.

Obliged if you could us advise of outcome as a lot of my friends have the G4

noelphobic

ballyblack wrote: »

Do a factory reset yourself.

Most of your apps and settings come back again when you sign in afresh.

Obliged if you could us advise of outcome as a lot of my friends have the G4

Motorola told me to try rebooting in safe mode and, if that didn't work, to do the factory reset. Rebooting didn't work so I did the factory reset. This uninstalls all apps that you added yourself. I installed Fitbit and Myfitnesspal and it was fine. I've just reinstalled BBC Weather and it immediately started playing up, so I uninstalled it and it was fine again. Strange, as I have had BBC Weather since soon after I got the phone months ago.

[Deleted User]

That's the problem with Android. You should get an iPhone!

ballyblack

You should get an iPhone!

an unhelpful comment to the poster in the circumstances

Cisco001

Deleted_User wrote: »

That's the problem with Android. You should get an iPhone!

Then you will suffer from iphone 'touch disease'

Cisco001

I have G4 plus, don't have such problem.

Is it a hardware problem or software problem?
Will there be any help with factory reset?

ballyblack

or software problem?

seems to be an app 'BBC weather' conflicting with some other app on the phone

Swipe

'Ghost touch' on Moto G3

https://www.youtube.com/watch?v=QAKUMopKuNw