Scan/fax/EPSON rx425 EVERYTHING HELP,PLEASE

ampersand

I cannot get fax to work.
Spent most of last week ageing another hundred years while I tried and eventually uninstalled and reinstalled the 3-in-one Printer, via disk. Still can't get it to work. I'd try this TWAIN thing which comes up as a suggestion, but don't know what this is either.
Now, I can't get it to scan.
(For what it's worth, I have used it only for copying since I had it. Have never used the other functions but had assumed they were there waiting, when I needed to try the other week.)
This eventually comes up with all the Troubleshooting steps taken many times over.
Oh yes - uninstalled(their command was 'disable' but I could not see this word)AVG progs as instructed, prior to running Troubleshooter of Epson Smart Panel(and thought I had triumphed when I finally installed that 10 days ago)
################
Last diagnostic run time: 09/13/07 15:36:06 Network Adapter DiagnosticNetwork location detectioninfoUsing home Internet connectionNetwork adapter identificationinfoNetwork connection: Name=Local Area Connection, Device=Realtek RTL8139/810x Family Fast Ethernet NIC, MediaType=LAN, SubMediaType=LANinfoNetwork connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394infoNetwork connection: Name=Speedtouch Connection, Device=SpeedTouch USB ADSL PPP, MediaType=ISDN, SubMediaType=NONEinfoEthernet connection selectedNetwork adapter statusinfoNetwork connection status: Media disconnectedwarnNetwork adapter status not healthyactionManual repair: Reconnect network cablewarnUser can not reconnect the network cablewarnThe repair attempt failedinfoRedirecting user to support call

HTTP, HTTPS, FTP DiagnosticHTTP, HTTPS, FTP connectivitywarnFTP (Passive): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved warnHTTP: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved warnHTTPS: Error 12007 connecting to www.microsoft.com: The server name or address could not be resolved warnFTP (Active): Error 12007 connecting to ftp.microsoft.com: The server name or address could not be resolved warnHTTP: Error 12007 connecting to www.hotmail.com: The server name or address could not be resolved warnHTTPS: Error 12007 connecting to www.passport.net: The server name or address could not be resolved errorCould not make an HTTP connection.errorCould not make an HTTPS connection.error Could not make an FTP connection
########## There are still three gaps - the upright oblong sort, about 1cm high - in the back of the big box bit(modem?)and I have found various cable bits, but don't know what they are.Can anyone one help, please?
#####
Sorry, don't know why the lines are now doing this.

espresso

Do you have a fax modem (dial-up) installed in your machine? Have you used this to send faxes? Get that working first and then move on to your all-in-one device.

ampersand

espresso wrote: »

Do you have a fax modem (dial-up) installed in your machine? Have you used this to send faxes? Get that working first and then move on to your all-in-one device.

I have Speedtouch Broadband - does this answer the ?
I was trying to fax docs 10 days ago and gave up after 4 days of effort.

espresso

ampersand wrote: »

I have Speedtouch Broadband - does this answer the ?
I was trying to fax docs 10 days ago and gave up after 4 days of effort.

You can't fax using ADSL. You need a dial up fax modem as fax is analogue.

Chippy_Minton

As said, you need a dial-up modem to send faxes over the phone line. To find out if there is a modem inside the computer, click Start - Run - type msinfo32.exe - OK. Click the + next to Components and then click Modem to see the details. If there isn't one, you can buy an internal modem for about £2. Then connect a telephone cable between the computer and an ADSL microfilter-splitter - one socket is for the USB modem and the other is for a telephone or modem - shown here on the left.

The SpeedTouch USB ADSL modem is your connection to the internet, and with this you could use a fax to email service which allows you to send and receive faxes by email.

ampersand

espresso wrote: »

You can't fax using ADSL. You need a dial up fax modem as fax is analogue.

I've seen this term: ADSL but haven't any idea if that's what I have. Fax failure msgs kept saying number was busy, or, Failed to connect.

Chippy_Minton

ADSL is basically a broadband internet connection over the BT phone lines. The alternative is Cable internet, e.g. Virgin, NTL, same as cable TV.

ampersand

Thankyou Chippy,
That's what I have then - there is no cable in the village.
Can't even photocopy docs - another day lost as I swirl hopelessly, trying to do my useless best.
Utterly debilitating.
########
Apologies, as usual also - have now seen your 1st reply and indeed, now see a little Speedtouch box thing labelled ADSL filter with 3 plugged in leads.
############
Just copied this, Chippy - so you can see I've done it correctly, I think :
Name Smart Link 56K Modem
Description Smart Link 56K Modem
Device ID PCI\VEN_163C&DEV_3052&SUBSYS_3052122D&REV_04\4&4680D9B&0&00A4
Device Type Internal Modem
Attached To COM3
Answer Mode Not Available
PNP Device ID PCI\VEN_163C&DEV_3052&SUBSYS_3052122D&REV_04\4&4680D9B&0&00A4
Provider Name Smart Link (www.smlink.com)
Modem INF Path oem3.inf
Modem INF Section Modem1
Blind Off X4
Blind On X3
Compression Off %C0
Compression On %C3
Error Control Forced \N2
Error Control Off \N0
Error Control On \N3
Flow Control Hard &H1
Flow Control Off &H0
Flow Control Soft Not Available
DCB 
Default <
Inactivity Timeout 0
Modulation Bell Not Available
Modulation CCITT B0
Prefix AT
Pulse P
Reset ATZ<cr>
Responses Key Name Smart Link 56K Modem::Smart Link ([URL="http://www.smlink.com)::Smart"]www.smlink.com)::Smart[/URL] Link (www.smlink.com)
Speaker Mode Dial M1
Speaker Mode Off M0
Speaker Mode On M2
Speaker Mode Setup M3
Speaker Volume High L3
Speaker Volume Low L1
Speaker Volume Med L2
String Format Not Available
Terminator <cr>
Tone T
Memory Address 0xFF3FF000-0xFF3FFFFF
I/O Port 0x00008800-0x000088FF
IRQ Channel IRQ 20

Chippy_Minton

ampersand wrote: »

Description Smart Link 56K Modem

Okay, you have an internal modem which should be able to send faxes. At the back of the computer there should be an RJ11 socket as shown on the left of this image:



And you connect it to the telephone socket on the ADSL microfilter with a cable like this: http://www.ebuyer.com/UK/product/16478

ampersand

Hello Chippy,
Over 2 hours on, and struggling as ever.
Yes, I have a vacant space at back of modem for one of these little squarish connections. I am a little confused - the link above does not show me a cable, but another of these same little shapes, I think. Apart from this, there is no space in the ADSL Filter for any more little plug things. The top one says Line; the two at the bottom contain the one for Phone and other for ADSL Modem HPN. I have experimented ponderously with these variously, to no avail. I have to keep the phone one in directly and cannot even extend it via another identical plug. I keep losing either phone conxn OR Broadband OR both, regardless of my replacing like with like and trying to incorporate something that will also connect to the back RJ11 size gap. Can't do it, Chippy - just can't. Have truly tried - sorry to be so dim.
(just enjoying hearing last episode of Alan Bennett's splendid new book 'The Uncommon Reader')I have written this post 5 times, but lost it via said attempts to follow what I am sure is utterly simple - if only I could do it.

ampersand

Just checked that Belkin 16478 again, Chippy - yes, it is LABELLED 'cable', but shows only the two ends. I do have a couple of other leads - many actually, but have eliminated all but two which have a square bit at one end and an oblong at the other - this is my guess at what 16478 means to show - is this wrong?
Just to reiterate, if I WAS able to put the little square end RJ11 into modem, there is no place on the ADFSL filter for the other to go, without losing phone, broadband or both.