Companies with "well deserved" CS reputations

KingS6

Which companies can you think of from your personal dealings that have their popular perception of customer service "well deserved"? Whether good or bad?

Do you have any experiences that buck the trend?

I'll give some examples.

O2, Ocado and Plusnet say they are quite proud of the accolades they have won for good customer service. They may even portray they have been hard fought for and only got a good reputation through hard work. But looking through the forum there are quite a few instances were they have not lived up to expectation.

BT, NPower and Vodafone get a regular beating for the state of customer service. But when I was a Npower customer, my experience with them from start to finish was flawless.

JJ_Egan

The problem is as always positive experience very very few ever post .Slightly negative experience and they post all over the net often adopting user names like ihatexxx company .
How do you define customer service is another point .Many on here expect customer service to back them up on a product they have actually damaged that is not covered .

bod1467

Other people don't read the T&Cs of what they are buying into. E.g. giffgaff (mobile virtual network operator) openly declare the CS is online only ... yet some people still complain that they "can't talk to them", so denigrate the CS.

(Whether being online-only is good or bad is an entirely separate matter. People know - or should know - this before they start).

Thunderbird4

I've never had a problem with Sky, always find them very good and easy to deal with. After every call I make I am always paying less money by the end of it

Browntoa

Had awful time with BT CS but great with PlusNet , which sort of mirrors the reviews


Also had no problem with O2 , always been very helpful and cheery when I've needed to ring up

[Deleted User]

John Lewis always go the extra mile to fix a problem, I've found. I think they deserve their reputation.

AylesburyDuck

ringo_24601 wrote: »

John Lewis always go the extra mile to fix a problem, I've found. I think they deserve their reputation.

I was about to post Waitrose, so i quite agree, although i havnt used JL much have never been messed around.
:T

Hermia

KingS6 wrote: »

O2, Ocado and Plusnet say they are quite proud of the accolades they have won for good customer service. They may even portray they have been hard fought for and only got a good reputation through hard work. But looking through the forum there are quite a few instances were they have not lived up to expectation.

I think this is due to the fact the people do have such high expectations from some companies and so go ballistic if they make any mistakes at all. Also, as we all know, people are more likely to moan online than post a compliment.

My faves are :

John Lewis - staff are so professional and generally know their products.

Ocado - used them for three years and both the telephone staff and the drivers are great.

Lakeland - they must have really good training because they seem to know every single product inside out.

Amazon - I am always surprised how such a big company manages to get the CS just right. Every time I have contacted them they have got back to me within an hour and it wasn't just a copy and paste message either.

ShaneUK

Every company that has "Customer Service" will have happy customers, and customers who feel let down. As others have said though, the happy customers however rarely shout from the rooftops.

We are all too happy to complain, or tell others, when things don't go our way!

p00hsticks

Hermia wrote: »

I think this is due to the fact the people do have such high expectations from some companies and so go ballistic if they make any mistakes at all. Also, as we all know, people are more likely to moan online than post a compliment.

Also, often people only come into contact with customer service representatives as the result of having a problem, so companies that deliver well in the first place gove no opportunity for customers to experience whether their CS is good or bad

hollydays

BT and Teletext bad.

Lakeland , Boots , John Lewis good.