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Compensation to tenants for disruption?
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The usual test of reasonableness is whether a situation would be dealt with significantly quicker if the owner of the property was the occupier, rather than a landlord.
In this case, I think it's safe to say that the landlord has done all he can reasonably be expected, in order to minimise the inconvenience to the tenants.
100% disagree.
Whilst the OP seems like a very good landlord, I do not believe any owner occupiers would take over 6 weeks to get a leaky ceiling fixed and sorted out.
The fact they went on holiday is of no concern to the tenant, who is paying for a 2 bedroom property they have not been able to use fully. Why should they pay fully for a property they could not use fully?0 -
marliepanda wrote: »100% disagree.
Whilst the OP seems like a very good landlord, I do not believe any owner occupiers would take over 6 weeks to get a leaky ceiling fixed and sorted out.
The fact they went on holiday is of no concern to the tenant, who is paying for a 2 bedroom property they have not been able to use fully. Why should they pay fully for a property they could not use fully?
These things happen, call it an act of God, but the bottom line is it's just one of the many inconveniences we all have in life so no point making a mountain out of a mole hill.0 -
Because they could still use it, an inconvenience yes but the OP handled it the best they could given the circumstances and one month rent is very generous.
These things happen, call it an act of God, but the bottom line is it's just one of the many inconveniences we all have in life so no point making a mountain out of a mole hill.
I agree that 1 month is more than fair, bearing in mind the situation is still not sorted.
I disagree that 'nothing' is acceptable.0 -
Interesting to read all the difference perspectives, from the supportive to the downright judgemental.
(paddyrg) the suggestion that we were trying to engage 'flakey trades' is way off the mark, the large 'professional building firms' refused to even quote as one small ceiling wasn't profitable enough for them!
Anyway, thanks to all those who offered genuine unbiased advice.
We've been down to the house this morning and cleared all the rubble and debris from the garden (the husband insisted on helping shovel up and load rubble sacks in the van)!
Since I left there late yesterday they have scrubbed everywhere, stripped the walls and cleaned the carpet AND been out and bought wallpaper even though I told them I would sort it this week.
They have not mentioned or even hinted in any way that they expect compensation. They even told me to stop stressing about it because "s**t just happens". I'm very lucky to have such good tenants.
I really like the idea of giving them the rent free month before Christmas, I'm sure that will really be appreciated.
thanks everyone
Mossfarr
PS (marliepanda) we were not on holiday - it was a family crisis which sent us rushing off to Canada at short notice!0 -
marliepanda wrote: »I agree that 1 month is more than fair, bearing in mind the situation is still not sorted.
OK, so you're actually agreeing vehemently with me...I disagree that 'nothing' is acceptable.
Who's said it would be?0 -
I really like the idea of giving them the rent free month before Christmas, I'm sure that will really be appreciated.
If you're going to do it, do it now! Why should they have to wait months for the compensation?
If they want to keep the money to pay for Christmas, they will save it.0 -
If you're going to do it, do it now! Why should they have to wait months for the compensation?
If they want to keep the money to pay for Christmas, they will save it.
You are making an assumption - I did not say I would wait until christmas to compensate them. I fully intend to compensate them now.
Giving a rent free month before Christmas is a separate issue, I may or may not be in a position to do that come November. I just remarked that its a nice idea.0 -
What a nice landlord you are!0
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I currently rent. Having recently been homeowners ourselves I appreciate what it is like and that things do crop up unexpectedly with homes. We have had a couple of things sorted in our current rented home which have caused some inconvenience but we've accepted the landlord did their best to ensure we were as inconvenienced as little as possible.
Were I to be in your tenants situation I would be thrilled to be given a month back in rent. I would also appreciate the choice of receiving it now or not paying in Nov instead and would want that in writing if I went for that option as even if agreed I would feel beyond wierd not making that payment. I wouldn't expect two months for free as it's not as if they couldn't live there reasonably well during the time so a month back is a really thoughtful gesture. Were you to provide chocs too...well that would be a lush addition but in truth I'd be thrilled with a month of rent on its own.
I hope that helps give you an idea from a 'normal' tenants expectations (I say this as your tenants sound pretty much how we are with our landlord and I consider us normal and easy going)0 -
I think a gift and or rent back is a nice gesture. What I don't understand is why you didn't claim on your insurance? Surely then the tenants would have had to have moved out and you pay for something suitable for them?
Anyway I'm glad it's all working out and they've been patient, I'm sure they will appreciate any gesture from you.
DfMaking my money go further with MSE :j
How much can I save in 2012 challenge
75/1200 :eek:0
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