dacouch wrote: »
My friend works for Hermes, the reason for the above is thus...
They need to scan the parcels that are manifested to them each day to ensure they stay tracked on their system. Once they've been tracked they either have to deliver them or carry them over to the next day.
Their system does not allow them to simply put something to the effect ran out of time or van broke down etc. The tracking system will just show it as a failed delivery.
Hermia wrote: »
Thanks. That is interesting. You think they could come up with some sort of generic message explaining there is an issue at their end. Otherwise you have all these confused buyers trying to chase up their parcel.
What I don't understand is why so many of my lost parcels are marked as "delivered to reception". My house has no reception. There are no buildings near my house that have a reception. I assume this is Hermes-speak for thrown in a bin!
Hermia wrote: »
I have had this happen multiple times. A failed delivery doesn't actually seem to mean they tried to deliver. Last week I had failed delivery notifications on three days even though I was in. When the company I ordered from chased Hermes they said the delivery vehicle was off the road so they hadn't been delivering to my area all week. It seems there is no way to put a note on the system about a problem at their end so they mark it as failed delivery.
kwikbreaks wrote: »
If I know a company or eBay seller uses Hermes I shop elsewhere. Too many failures by them in my deliveries for me to take the risk again.
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