Taking Experian to court for refund of statutory fee (£2)?

andyfromotley

They are willing to supply the service. They have quite rightly asked you for verification of your details in order to ensure that they comply with legislation about releasing information. You have declined to do so. I suspect that its you who has broken the contract in this instance and thus not entitled to a refund. They are still willing to supply the info if you comply with thier perfectly reasonable request.

Sorry but you arent Erin Brockovitch. Stop being obtuse and pedantic.

Poten

andyfromotley wrote: »

They are willing to supply the service. They have quite rightly asked you for verification of your details in order to ensure that they comply with legislation about releasing information. You have declined to do so. I suspect that its you who has broken the contract in this instance and thus not entitled to a refund. They are still willing to supply the info if you comply with thier perfectly reasonable request.

Sorry but you arent Erin Brockovitch. Stop being obtuse and pedantic.

I did not decline. I can not comply as I do not have the documents they requested.

I'm not entirely sure that distinction matters, but what I do know is that these documents were asked for AFTER the completed was formed. You can not even access a list of what may be required prior to paying the fee. A contract can not be formed if it is later subject to additional hoops.

Let's rephrase this to make it clearer: I offer you a brand new Aston Martin for the sum of £200. Then, after you have paid me (because this is a bargain) I tell you I need to see the original birth certificates of all 8 of your great grandparents. If you can't produce them, sorry the fee is unrefundable as it's my 'policy.'

I think the degree makes it clearer, even though in law the two positions are the same.

Poten

Thrugelmir wrote: »

Maybe the wrath of the judge will fall on you for wasting the courts valuable time.

If I lose yes, but I've still yet to see a counter argument that shows I am incorrect.

It doesn't matter how much the penalty claimed is. If it's a valid claim and the defendant should have paid it and didn't; how else is it meant to be enforced!?

Poten

Thrugelmir wrote: »

So you've cost them over £2 already. Experian aren't a charity.

Irrelevant to the point.

Poten

Rainbowgirl84 wrote: »

They haven't done nothing though. They have contacted you and asked for further information that you were unable to provide. £2 seems cheap for that.

If I am unable to provide it, then why should I lose my fee?

The contract was not to pay them £2 for the privilege of talking to their support staff.

Thrugelmir

Poten wrote: »

If I lose yes, but I've still yet to see a counter argument that shows I am incorrect.

My comments have nothing to do with losing. The simple fact of the taking the matter to court is sufficient.

Thrugelmir

Poten wrote: »

I'm not entirely sure that distinction matters,

In other words you'll happily ignore anything that you don't think applies to you. Not the basis of a legal argument.

Rainbowgirl84

Taken from Experian website:-


The cost to order your statutory credit report online is £2 and this is non-refundable.


You've paid to order it. You cannot supply the information required for Experian to complete the contract therefore the £2 fee is due.

[Deleted User]

The CRA has completed their service. How is it their fault you are unwilling to provide ID? It's already cost them more than £2 and as the post above shows, it's quite clear it is non-refundable.

What did you think might happen when you ordered the report? That they would take a note from your Mum to prove who you are?

I would imagine you would be screaming blue bloody murder if they gave you your report without you proving who you are.

You don't have a bank statement? Or passport? Or driving license?

http://www.experian.co.uk/consumer/questions/askjames292.html

At the bottom of this page it says it is NON-REFUNDABLE! before you even hit apply.

http://www.experian.co.uk/consumer/statutory-report.html

[Deleted User]

Bogalot wrote: »

You just copied and pasted another poster's post.

That's really weird.

It's just a spammer attempting to build up post count. Report it as spam.