Faulty Drone from jessops within 3 days after purchase... where do I stand

robcrouch

I would like a refund for a DJI phantom Drone camera i purchased from Jessops. I created the order online, but collected it in my local store and also paid for it in my local store.

There is a fault where it loses signal after 30m (advertised is 500m) Lots of people have reported the same issue on the manufactuerrs website.

What are my legal rights when it comes to requesting a refund? any help appreciated

Rob

Marktheshark

Where are you flying it ?
They use wifi, so if in built up areas range can be restricted.

robcrouch

I have tried multiple locations.... one of which was a common which literally had nothing but grass for a distance..... sadly there was no improvement.

I also understand conditions may not always be perfect but 30m when advertised is 500m is shocking. and has made me lose a lot of faith seeing so many report the same problem (particulary since a recent firmware upgrade)

I would like to know where I stand in regards to a refund.....

shaun_from_Africa

Does the controller have a signal strength meter on it?
If so, it might be worth going back to the common and using a mobile phone to film this meter whilst walking away from the drone (with it powered on but on the ground).

If this shows a weak or non existent signal when you are only a short distance away, you will then have proof to show when you go to the store.

robcrouch

I am not too sure, but good suggestion. either way since every flight is logged its quite easy to prove the problem with the flight records as it shows altitude and when signal is lost.....

my main question really is where i stand with regards to a refund..... (iv spent days troubleshooting)

wealdroam

robcrouch wrote: »

I would like a refund for a DJI phantom Drone camera i purchased from Jessops. I created the order online, but collected it in my local store and also paid for it in my local store.

There is a fault where it loses signal after 30m (advertised is 500m) Lots of people have reported the same issue on the manufactuerrs website.

What are my legal rights when it comes to requesting a refund? any help appreciated

Rob

robcrouch wrote: »

I would like to know where I stand in regards to a refund.....

As you purchased in store you are not entitled to a refund unless the goods do not conform to contract*.

It is your responsibility to show that the thing isn't working as it should.
Shaun has given you one idea how you might do that, but is is probably worth talking to Jessops before going to too much trouble.


*unless Jessop's returns procedure is more generous.

robcrouch

thank you, I have contacted them, but am waiting for a response.

Also, is it worth pointing out the order was created online (I have an order number) would that not mean the contract was created online? even though i collected and paid instore?

wealdroam

robcrouch wrote: »

thank you, I have contacted them, but am waiting for a response.

Also, is it worth pointing out the order was created online (I have an order number) would that not mean the contract was created online? even though i collected and paid instore?

As you collected and paid in store this is not a distance sale.
The sale was completed in store.

If you had paid online and collected in store, then that would've been a distance sale and your rights would be different.

bod1467

wealdroam wrote: »

It is your responsibility to show that the thing isn't working as it should.

Is it? Has the 6 months burden of responsibility been removed?

robcrouch

also here is what the website says about returns:


Within 14 days of delivery of the Product: If a Product you have ordered from us develops a fault or is incorrectly described you may request a refund from Us or an exchange provided that you notify us of the fault or problem within 14 days of the delivery of that Product to you and you may return the Products following the process set out at clauses 3.4(d) to (f) inclusive below. A Product returned as faulty or incorrect within the 14 day time period specified above will be subject to Our inspection and testing to determine, at our sole and absolute discretion (acting in good faith and reasonably), that that Product is in fact faulty or incorrect (as the case may be) and if it is We will refund the price of the defective Product in full together with any applicable delivery charges and any reasonable costs you incur in returning that Product to Us.



as stated my order was created online (i have order number) but collected and paid instore so would this still apply? sorry for lots of questions, just want to know exactly where i stand with consumer rights....

robcrouch

bod1467 wrote: »

Is it? Has the 6 months burden of responsibility been removed?

this is a good question, i was also under the assumption it was actually there responsibility to prove it wasnt faulty when sold