Receiving someone else's mail.

redpete

Mupette wrote: »

So if rang DWP and said i was redpete and i wanted to update my details and i changed your address details, would that be acceptable?

They are being asked to take action (investigate further and/or stop sending the mail) on being told that address xyz is wrong. This is not the same as being asked to change it to address mno without an authenticated request.

Continuing to send personal data to an address that they have been told is wrong presents a greater risk of data disclosure than taking some action.

Mupette

redpete wrote: »

They are being asked to take action (investigate further and/or stop sending the mail) on being told that address xyz is wrong. This is not the same as being asked to change it to address mno without an authenticated request.

Continuing to send personal data to an address that they have been told is wrong presents a greater risk of data disclosure than taking some action.

And without the account holder they won't.

And so the OP could choose to say he want's to complain. And maybe action will be taken or not.

So how do you suppose DWP should handle this, take a complete strangers word that they are being sent to the wrong house?

It could be a malicious call to stop someone receiving their mail
or it could be me pretending to be you.

Do you expect them to change account details?

Rev

Mupette wrote: »

And without the account holder they won't.

And so the OP could choose to say he want's to complain. And maybe action will be taken or not.

So how do you suppose DWP should handle this, take a complete strangers word that they are being sent to the wrong house?

It could be a malicious call to stop someone receiving their mail
or it could be me pretending to be you.

Do you expect them to change account details?

I don't expect them to change someone else's details on my say so. But I do expect them to do something.


They could have said they'd look into it. Sent the person I was claiming doesn't live here a letter or email. Or called them and asked them to verify their address. Or request proof he lives where he says he does. Utility bill, council tax bill. A letter they themselves have sent him, at the address they have down for him.

I expected them to do more than simply tell me hard luck.

Nicki

Sending him a letter would surely just be more than one envelope landing on your mat given they have the wrong postal address for the guy!

I'm at a loss as to why you are so personally irate about this and so sure it's fraud not a mistake. I'd throw the mail in the bin without a second thought after I'd sent the first few letters back marked RTS. It's the guy who isn't getting his post whose being harmed here by the mistake not you!

Rev

Nicki wrote: »

Sending him a letter would surely just be more than one envelope landing on your mat given they have the wrong postal address for the guy!

I'm at a loss as to why you are so personally irate about this and so sure it's fraud not a mistake. I'd throw the mail in the bin without a second thought after I'd sent the first few letters back marked RTS. It's the guy who isn't getting his post whose being harmed here by the mistake not you!

That's completely true about sending him a letter. My mistake. But they could email or call.


I have no idea if it's fraud or a mistake. I am annoyed at the companies unwillingness to do a damn thing about it far more than I'm annoyed at receiving someone else's mail.


It's him being harmed if it's a mistake. If it's fraud then not its not him being harmed.


You can't be 100% sure it's a mistake any more than I can be 100% sure it's not. But if it isn't it's me that has to deal with it.

Mupette

I suppose you can send each company an invoice for their mistake, and each time a letter pops through your letterbox another invoice, and a LBA if it continues....

Savvy_Sue

Mupette wrote: »

I suppose you can send each company an invoice for their mistake, and each time a letter pops through your letterbox another invoice, and a LBA if it continues....

The name of our house bears a passing similarity to a large government complex about 10 miles away, and if you just type the first few letters in you get our postcode up first.

When we first moved here, I spent hours putting letters in the post with 'not us, try ...' scrawled on them. And then I started doing the RTS thing. And then I started opening the ones I recognised as repeat offenders where it seemed to me to matter (water bill, anyone?) and sending them back with an invoice for my time.

I even had one invoice paid!!!! And the rest stopped, for quite a while!

There's been a few more of late, I shall have to try that again.

It is more difficult in the OP's case, but making direct contact with the senders may be the only way to go if RTS isn't helping.

Yorkie1

Rev wrote: »

That's completely true about sending him a letter. My mistake. But they could email or call.

HMRC will never, ever contact you by email. They make this clear repeatedly so that any email from them can automatically be assumed to be spam / phishing. A phone call is similarly spoofable and therefore I would be very surprised if they were prepared to engage in cold-calling.