Can i ask letting agent not to email me but communicate in writing only?

marliepanda

Are you in arrears or not?

Is it a case if you've withheld rent for a reason and don't believe that you are technically in arrears?

You keep talking about letters you've sent. Arrests notices don't require letters, just proof of 'I owed X and here are my payments of X'

Something else is going on here

Browntoa

they are in arrears , withholding rent

I have paid ALL rent on time and have all statements to prove so. There has only been rent unpaid with lawful deduction from rent for repairs that weren't carried out.

Pixie5740

If the OP has deducted money for necessary repairs and documented these deductions, all on the advice of Shelter then he/she isn't really in arrears.

The LL pays the LA to manage the property but there's only so much a LA can do if the LL is unwilling to carry out repairs. You'll never be party to the communications between the LL and LA. You can ask the LA not to email you, hell you could even block their email address but I'm still not sure what that will achieve. Surely it's better to receive some communication from them than nothing at all.

I think in a previous thread you said that your LL had to be registered with the local council, have you contacted the council about your LL? I'm actually surprised you're still in property OP and your LL doesn't exactly sound the best.

Miss_Samantha

Pixie5740 wrote: »

If the OP has deducted money for necessary repairs and documented these deductions, all on the advice of Shelter then he/she isn't really in arrears.

I bet that OP did not follow the proper procedure.

In any case, it will come to OP having to prove that he isn't in arrears, i.e. he will have to prove that he could set off against the rent.

KiT155

It is your prerogative of course, but I would say emails are more efficient than written letters. They are a written account of correspondence and easily documented and archived, so generally a good source of evidence for your communications compared to a physical letter that they can claim they never received.

You could ask for communications to be in written letter only and maybe state any reasons to why, as it could be classed as a discrimination to ignore those requests if they are backed up for any particular reason. Overall though, it appears you are the one losing out here, as you cannot provide proof that the correspondence has been received and the agents seem more willing to respond with email. I guess the question is are you able to compromise the use of email in order to receive a better response rate from your agent?

Regarding the works and arrears, I will leave that to others that know more than I do on these things.

whatajoke2016

Thank you to all who posted here.

I send all letters via recorded delivery and keep all communication in a ring bound folder in date order with any evidence printed attached. I have written every letter that I should have down to the T and even emailed these letters attached as PDF for letting agent and landlord copied in to see.

I like where i live and unfortunately I have come to the end of tether on this one but there is substantial high percentage damages to be claimed in court so I am now adhering to the protocol for disrepair claims and the landlord is s**ting a brick now.

I can prove all correspondence was received as I have all the tracking numbers printed on the letters when reprinted to go in the case file.

I was just unsure about the legality of communication preference. You guys have all been a great help.