Can i ask letting agent not to email me but communicate in writing only?

whatajoke2016

I'm not sure exactly what the law is on communication but can i insist on only having communication in written letters and not email?

What if i close down my email and do not use it? They have to write to me surely if i tell them i wont be using my email account anymore?

I have had terrible service from a letting agent who don't respond to any letters.

Guest101

You can ask anyone, or any company, to not contact you on any means of communication.


So yes, you can.


Why you would want to is another question?

Pixie5740

Are you a tenant? If so you're not really receiving a service from the letting agency they're just acting on behalf of the landlord. What is it you are writing to them about? Repairs? Serving notice to terminate your tenancy? Something else?

If they don't respond to your letters then what difference will it make asking them not to email you?

G_M

I'll assume you are a tenant, not a lanldord.

What does your tenancy agreement say? If nothing, it is assumed in law that notices by a landlord (or his agent) should be sent to a tenant at the tenancy address.

If you contractually agreed (eg via the tenancy agreement) that you would accept emails, then you cannot change that without the LL/agent's consent (it's a change to the contract).

More advice can be given if you provide details of

* your status
* the contract
* the type of communication

thesaint

whatajoke2016 wrote: »

What if i close down my email and do not use it? They have to write to me surely if i tell them i wont be using my email account anymore?
.

I would expect that people change their physical address more often than they change their e-mail one.

I know I have my original one from donkeys years ago.

G_M

thesaint wrote: »

I would expect that people change their physical address more often than they change their e-mail one.

I know I have my original one from donkeys years ago.

Me too. Though I assume some (many?) people use the address they get from their service provider (eg BT). If they switch povider.........

Guest101

G_M wrote: »

Me too. Though I assume some (many?) people use the address they get from their service provider (eg BT). If they switch povider.........

People actually do that?? I'm serious, I've never even considered it for that very reason

agrinnall

Guest101 wrote: »

People actually do that?? I'm serious, I've never even considered it for that very reason

They do, but I think they are the type of people who also would not switch their ISP (or gas/electric/phone/etc. provider).

mattk_180

Nothing stopping you asking them to, and I'm sure although they would resist they would have to accept your wishes in the end.


Not sure why you would want that though. I'd personally want any information they need to send me as soon as possible and where I can keep a permanent trace of it.

whatajoke2016

I have written to them about repairs but never respond to any letters in written and the landlady has said to go through letting agents whom she pays to "manage" her property but no luck.

They have just written an email to me saying I am in arrears but ignored all communication so I just want them to do everything in writing.

Am i able to sue a lettings agency for professional negligence if they don't repair something or does everything that happens lay with the landlord in terms of accountability?

Pixie5740

You have a contract with the landlord, not the letting agency. The letting agency cannot go around arranging for repairs without the landlord's consent...well they could but then they'd end up out of pocket and ultimately your landlord is responsible for repairs. What is it that needs repaired?

Are you in arrears?