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Problem with new Garmin sat nav.

knightstyle
knightstyle Posts: 7,354 Forumite
Part of the Furniture 1,000 Posts Name Dropper
in Techie Stuff
When I try to update the maps for the first time it starts with about 1.5 hours to go, then this increases to 3 hrs and even 15 hrs before dropping out! Contacted Garmin support but they haven't got back, 3 days later.
Also do I need a memory card in it?
«13

Comments

  • debitcardmayhem
    debitcardmayhem Posts: 13,435 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    Which model, and are you updating via your pc?
    4.8kWp 12x400W Longhi 9.6 kWh battery Giv-hy 5.0 Inverter, WSW facing Essex . Aint no sunshine ☀️ Octopus gas fixed dec 24 @ 5.74 tracker again+ Octopus Intelligent Flux leccy

    CEC Email energyclub@moneysavingexpert.com
  • knightstyle
    knightstyle Posts: 7,354 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Hi, it is a Garmin DriveSmart™ 50LMT-D WE and I have downloaded the App from Garmin onto my Macbook Pro. I uninstalled the App and downloaded it again but same result.
  • Robisere
    Robisere Posts: 3,237 Forumite
    Ninth Anniversary 1,000 Posts Photogenic Combo Breaker
    Hi knightstyle, don't know if this will help:

    https://www8.garmin.com/support/download_details.jsp?id=3739

    Apparently there is a Plugin for Mac downloads, if I am mistaken sorry, never used a Mac.
    I think this job really needs
    a much bigger hammer.
  • wongataa
    wongataa Posts: 2,746 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    knightstyle wrote: »
    When I try to update the maps for the first time it starts with about 1.5 hours to go, then this increases to 3 hrs and even 15 hrs before dropping out! Contacted Garmin support but they haven't got back, 3 days later.
    How are you trying to update the maps? Are you using Garmin Express?
    knightstyle wrote: »
    Also do I need a memory card in it?
    No
  • knightstyle
    knightstyle Posts: 7,354 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Well we are now in France for a couple of months. I still cannot update the Garmin but that is a minor issue as it has now stopped working, it will not switch on!
    Garmin are worse than useless they take several days to get back when I complain and just send a generic message not a reply to my problems.
    As it is still only two weeks old I think I will reject it and buy another make.
  • Oblivion
    Oblivion Posts: 20,248 Forumite
    Part of the Furniture 10,000 Posts Photogenic
    knightstyle wrote: »
    As it is still only two weeks old I think I will reject it and buy another make.


    Go for a TomTom, I personally think they are much better.
    ... Dave
    Happily retired and enjoying my 14th year of leisure
    I am cleverly disguised as a responsible adult.
    Bring me sunshine in your smile
  • Tigsteroonie
    Tigsteroonie Posts: 24,954 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    We have a Garmin. I had a similar problem (stupidly long, never-ending updates) and found a solution in a discussion group - you have to switch off all your anti-virus and firewalls whilst it is doing the update. Worked for us.
    :heartpuls Mrs Marleyboy :heartpuls

    MSE: many of the benefits of a helpful family, without disadvantages like having to compete for the tv remote

    :) Proud Parents to an Aut-some son :)
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Eighth Anniversary 10,000 Posts Debt-free and Proud!
    knightstyle wrote: »
    Also do I need a memory card in it?
    wongataa wrote: »
    No

    Although I'd recommend you install one.

    It's reaching the stage now, where the internal memories are approaching full.
  • knightstyle
    knightstyle Posts: 7,354 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Well 4 days after contacting Garmin again and still no reply!
    Says it all.
    So what does the memory card do and what fills the internal memory?
  • [Deleted User]
    [Deleted User] Posts: 0 Newbie
    Eighth Anniversary 10,000 Posts Debt-free and Proud!
    knightstyle wrote: »
    So what does the memory card do and what fills the internal memory?

    The memory gets filled up with updates (including maps), your own entries, etc.

    My own Garmin currently has 50.9MB of free space, on its internal memory, and 2.83GB of used space, on the Micro SD Card.

    Without the SD Card, I'd have run out of storage space, quite some time ago.
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